Cvent Pricing, Features, Reviews & Comparison of Alternatives

Cvent

Online software for event management & hospitality

4.45/5 (600 reviews)

Cvent overview

What is Cvent?

Cvent's online event management software provides event planners with a complete solution to increase event attendance and decrease event costs. By automating the event management processes, the software enables event managers to focus their time on strategic decisions rather than repetitive, time consuming tasks.

Cvent's ticketing platform provides a fully branded event ticketing experience. Whether it's a one-off event, a venue, or a 50,000 capacity festival, Cvent helps businesses to expand their brand, market their event, and drive ticket sales.

Cvent’s complimentary and user-friendly Destination Guide and Supplier Network provide world-renowned agencies, wedding planners, party organizers, corporations and direct meeting planners alike with the essential event planning resources. By streamlining the site selection and sourcing process, Cvent allows event planners to research destinations, and find and compare meeting facilities faster and more easily than relying on traditional search engines.

Online meeting management software is essential to any company or corporation that handles meetings. As organizations strive to tighten spend across the enterprise, purchasing and travel departments seek to consolidate processes to gain more visibility into meeting spend. This is what is called Strategic Meetings Management (SMM). Meeting planners must reach these budget goals while still trying to improve their meetings.

Cvent offers a comprehensive solution that allows companies to implement enterprise-wide Strategic Meetings Management programs. The Cvent Strategic Meeting Management solution streamlines the corporate meetings and event process from the planning and sourcing phases through registration and travel booking. With over 100 customizable reports, Cvent aids the planner in measuring meeting spend. Planners maintain complete creative control over their events; procurement departments can view the costs incurred and implement controls to rein in meeting spend.

With Cvent's professional web survey software, organizations can streamline the way they collect feedback and timely business intelligence. Professionals can use Cvent's web survey software to test markets, qualify leads, measure program effectiveness, enhance company culture and gauge stakeholder opinions. Using web survey software is the new norm for conducting and managing surveys, and is more effective and efficient than traditional surveying techniques.
www.cvent.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Cvent screenshot: View budget summaries and individual budget itemsOur Cvent Story

Cvent reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  4.0
  4.5
Lori W. Hedrick, MHA, CMM, CMP, CSEP

Cvent gets the registration job done and is user friendly.

Used daily for 2+ years
Reviewed 2018-05-30
Review Source: Capterra

Pros
I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Cons
Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

Rating breakdown

Value for money
Ease of use
Features
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Gladys Ward

Be prepared for a 180 degree experience with Cvent's Event Management solution.

Used monthly for 2+ years
Reviewed 2018-08-01
Review Source: Capterra

Cvent's event management software saves countless man hours and potential marketing costs.

Pros
Cvent's Event Management solution truly automates your meetings & events marketing, registration and check-in processes. Upload your attendees with from an Excel or CSV file. Create and send save the date, registration open, reminder emails and practically anything else you can think of to effectively market your meetings & events. Check your registration numbers at-a-glance. Run reports to see who registered, who didn't, and even who is possibly thinking about it with the abandoned registrations feature. My favorite tool is OnArrival (event check-in). Put those days behind you of paper tickets, attendee checklists, and long lines & chaos at the registration table. Upon arrival, your attendees check-in on an iPad, or you can scan them with a mobile device, and look cutting edge while doing it!!!

Cons
I would say that Cvent's Event Management platform, like any other tech platform, has a learning curve a moderate one. Setting up my first event was challenging even with training. To my surprise, setting up my second event was even more challenging. Partly because I challenged myself to create vs. copy (feature) my second event from scratch. Due to the platform's many, and I do mean many, features and functionality, I found it difficult to remember all the steps (menu navigation) to create an event. Undeterred, I contacted Cvent's Customer Support (really Customer Care as they go the mile for you) to help me create my second event. For the second time around, I worked smarter and documented all the steps. I can honestly say, it's been smooth sailing ever since! If I run into a snag or have a question, I contact Customer Support or look to my Cvent Community for help. There are many meetings & events solutions out there, but it's hard to beat one of the first and best to market! Stop searching and give Cvent a try.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KAVITA THAKUR

REVIEW ON CVENT

Used daily for 2+ years
Reviewed 2020-01-06
Review Source: Capterra

So far so good.

Pros
I like the fact that its easy to use. It has made the whole process of collecting information about attendees so easy. You can set up seating chart, and send communication to attendees any number of times you want.

Cons
there are limitations like: You cant pull one report for multiple inquisium feedback surveys. It allows to pull one report for one survey at a time. Budget: It needs to be more user friendly. Also there are few options related to event budget that cannot be pulled in reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Comprehensive Event Management solution

Used occasionally for 2+ years
Reviewed 2019-11-01
Review Source: Capterra

Prior to CVent, our event management solution was a mix of individual email sends and replies and spreadsheet tracking. There was not centralized visibility across the organization to see who was invited to an event or registered to attend. CVent eliminated those problems for us. Our employees also like to see which invitees responded to an invite with RSVP No. CVent appears to be the only event system that has this capability, though this user requirement may be changing soon.

Pros
API integration to Salesforce Campaign object. Allows for different response codes such as Opened, Bounced, RSVP Yes/No, Attended, Did Not Attend. Mobile app for swiping in attendees.

Cons
Complicated administration. Navigation between system administration and event administration is cumbersome. Navigating the API connectors to Salesforce is cumbersome. Pretty costly solution as well. Prepayment for all RSVP Yes and Attended statuses. Forecast your anticipated annual attendee headcount well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Beth Castro

Complicated System with Missing Functionality

Used daily for 1-2 years
Reviewed 2020-01-29
Review Source: Capterra

Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Pros
Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Cons
This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Cvent pricing

Pricing options
Subscription
View Pricing Plans

Contact Cvent for pricing information.

Cvent features

CRM Integration
Calendar Management
Customizable Branding
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

API (380 other apps)
Activity Dashboard (233 other apps)
Activity Tracking (172 other apps)
Automatic Notifications (208 other apps)
Custom Fields (151 other apps)
Customer Database (162 other apps)
Customizable Reporting (172 other apps)
Customizable Templates (180 other apps)
Data Import/Export (183 other apps)
Electronic Payments (142 other apps)
Email Integration (200 other apps)
Real Time Data (137 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Cvent

Key features of Cvent

  • Event registration
  • Event payment processing
  • Survey templates
  • Mobile-friendly registrations
  • Mobile surveys
  • Group buying
  • Conference management
  • Venue sourcing
  • Attendee tracking
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Benefits

Cvent's event management software is designed to help meeting and event planners more easily navigate every aspect of the event process.

Increase attendance by using Cvent event management software to create sophisticated marketing campaigns surrounding events.

Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.