Cvent Event Management Pricing, Features, Reviews & Alternatives

Cvent Event Management

Online software for event management & hospitality

4.43/5 (644 reviews)

Cvent Event Management overview

What is Cvent Event Management?

Cvent's online event management software provides event planners with a complete solution to increase event attendance and decrease event costs. By automating the event management processes, the software enables event managers to focus their time on strategic decisions rather than repetitive, time consuming tasks.

Cvent's ticketing platform provides a fully branded event ticketing experience. Whether it's a one-off event, a venue, or a 50,000 capacity festival, Cvent helps businesses to expand their brand, market their event, and drive ticket sales.

Cvent’s complimentary and user-friendly Destination Guide and Supplier Network provide world-renowned agencies, wedding planners, party organizers, corporations and direct meeting planners alike with the essential event planning resources. By streamlining the site selection and sourcing process, Cvent allows event planners to research destinations, and find and compare meeting facilities faster and more easily than relying on traditional search engines.

Online meeting management software is essential to any company or corporation that handles meetings. As organizations strive to tighten spend across the enterprise, purchasing and travel departments seek to consolidate processes to gain more visibility into meeting spend. This is what is called Strategic Meetings Management (SMM). Meeting planners must reach these budget goals while still trying to improve their meetings.

Cvent offers a comprehensive solution that allows companies to implement enterprise-wide Strategic Meetings Management programs. The Cvent Strategic Meeting Management solution streamlines the corporate meetings and event process from the planning and sourcing phases through registration and travel booking. With over 100 customizable reports, Cvent aids the planner in measuring meeting spend. Planners maintain complete creative control over their events; procurement departments can view the costs incurred and implement controls to rein in meeting spend.

With Cvent's professional web survey software, organizations can streamline the way they collect feedback and timely business intelligence. Professionals can use Cvent's web survey software to test markets, qualify leads, measure program effectiveness, enhance company culture and gauge stakeholder opinions. Using web survey software is the new norm for conducting and managing surveys, and is more effective and efficient than traditional surveying techniques.
www.cvent.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Cvent Event Management screenshot: View budget summaries and individual budget itemsOur Cvent Story

Cvent Event Management user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  4.0
  4.5
Lori W. H.

Cvent gets the registration job done and is user friendly.

Used daily for 2+ years
Reviewed 2018-05-30
Review Source: Capterra

Pros
I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Cons
Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michele G.

My Right Hand

Used daily for 2+ years
Reviewed 2021-04-01
Review Source: Capterra

There is someone always available to help. There is a 24/7 support team. All my requests are tracked, attended to, followed up with. They are very attentive, helpful, knowledgable, and extremely polilte.

Pros
DMA’s issues before Cvent were: not knowing where to search for venues, taking so much time to gather and distribute information, no ability to break out registration types or have sessions, no way to link to our CRM. Everything was manually created and manually managed which was very analog, time consuming and disorganized. This became an increasing problem as we went from 10 events a year to 40 with only one person managing everything. Now with Cvent we can handle all of our event needs within one platform. From the start of the event request from our stakeholders using the event request form, venue sourcing, event website, event emails, event attendance check-in/tracking, virtual platform integration, evaluations and CRM integration. It now has an access portal so non-user stakeholders can access important event information.

Cons
This software is not cheap. However, cheap things are not good and good things are not cheap. Cvent is always trying to enhance the platform. Unfortunately, some enhancements take time to build.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Max M.

Extremely powerful event management tool that is also extremely complicated to use.

Used daily for 2+ years
Reviewed 2018-09-06
Review Source: Capterra

Using CVENT has overall saved a lot of time from beginning to end for our more complicated events but for smaller, simple events there are much better tools available. The features and robust ability make it worth it when we do use it but it is almost always with some drawbacks. I've used a lot of different event management software over the years and they all have pros and cons so the fact that I am now using and plan to continue using CVENT says something but I will reiterate that anyone considering it should take a deep look at the features and determine if they really need something so complicated before committing. The promising thing is they are developing a new back end that should simplify and enhance everything they have so far. The new software is currently available as a beta so we will see how it goes.

Pros
In the end, you can accomplish pretty much whatever you need to with CVENT. The integration with other tools like onsite event management and app tools make it very useful. Being able to integrate a registration, website, app, database and onsite check in is extremely convenient and time saving. Customer service, while not always the most knowledgeable, they are easy to contact and will help solve most issues very quickly.

Cons
The way the back end is laid out is very confusing. There are related settings under different headings and to make one change in a registration item means you have to change things in many different places. A lot of testing, experience and trial and error is required to fine tune things to work correctly. The look of the event websites you can create with it is very limited and dated. Since the software is so complicated, it is very hard to find someone even on their own customer support team that knows how to do everything. There have been many cases where our own team had to figure out solutions that CVENT could not help us with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lesley I.

CVENT, Worth the Money

Used weekly for 2+ years
Reviewed 2021-01-26
Review Source: Capterra

Overall it's been great. Cvent is worth the money, but I do see why many organizations can't afford it.

Pros
I really like the ease of Cvent and the customer support. I feel I can always get support when I need and the new FLEX path is pretty intuitive. The perks of being a member of Cvent Celebrity are also awesome. The online trainings are great for busy schedules.

Cons
While I love the customer support, I wish there was a better way to talk to the representative you spoke to prior with issues. Everyone is GREAT, but I often find I'm reinventing the wheel. While this is a negative, it is also a positive as I was able to determine alternative solutions to my problems...thus giving more options to fix a problem

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great Tool for Event builders and planners!

Used weekly for 1-2 years
Reviewed 2019-06-14
Review Source: Capterra

1. Resolve potential last minute issues that may arise onsite 2. Staff has been very productive and prepared to manage attendees 3. Provide enough metrics for admins 4. Easy to adopt by non-technical users

Pros
1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools

Cons
1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cvent Event Management pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact Cvent for pricing information.

Cvent Event Management features

Alerts/Notifications
CRM
Calendar Management
Contact Management
Customizable Branding
Email Marketing
Reporting & Statistics
Reporting/Analytics
Social Media Integration
Surveys & Feedback
Third Party Integrations

API (506 other apps)
Access Controls/Permissions (286 other apps)
Activity Dashboard (370 other apps)
Customer Database (308 other apps)
Customizable Templates (300 other apps)
Data Import/Export (413 other apps)
Email Management (311 other apps)
Mobile Access (394 other apps)
Search/Filter (305 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Cvent Event Management

Key features of Cvent Event Management

  • Event registration
  • Event payment processing
  • Survey templates
  • Mobile-friendly registrations
  • Mobile surveys
  • Group buying
  • Conference management
  • Venue sourcing
  • Attendee tracking
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Benefits

Cvent's event management software is designed to help meeting and event planners more easily navigate every aspect of the event process.

Increase attendance by using Cvent event management software to create sophisticated marketing campaigns surrounding events.

Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.