All categories

Learn why GetApp is free

Cvent Event Management

Online software for event management & hospitality

Cvent Event Management Reviews

Reviews summary

Pros

Their customer service team is amazing and very helpful. Whenever I call them, they go above and beyond to ensure that I am satisfied and that my issue is resolved.

Anonymous Reviewer

Read the full review
I loved how robust this software was. It has the ability to incorporate so many facets of event management to create as much of a seamless event as possible.

Joshua H.

Read the full review
This software is great to track all sorts of information for events. Went to their user conference in July and loved meeting the geniuses of their company.

Jessica B.

Read the full review

Cons

In my opinion, these products are awful. They have tried to dumb down the software and make everything drag and drop that it is very difficult to use effectively.

Layton R.

Read the full review
I don't know if the issue was software-based, or due to admin error, however. I think part of the problem is that the system can be complicated in setting up, and needs expertise to fully leverage.

Kristoph K.

Read the full review
Getting the software setup for the conference I was app was difficult to say the least. Multiple attempts, strange errors, but I eventually got it.

Anonymous Reviewer

Read the full review

Overall rating

5

4

3

2

1

358

228

42

8

8

91%
positive reviews
94%
would recommend this app

Filter reviews by


Overall rating


Company size


Industry


Time used


644 reviews

recommended

Overall Rating

Events with Great Reports

Reviewed 6 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Cvent gets the registration job done and is user friendly.

Reviewed 3 years ago
Pros

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Cons

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Right Hand

Reviewed 15 days ago

There is someone always available to help. There is a 24/7 support team. All my requests are tracked, attended to, followed up with. They are very attentive, helpful, knowledgable, and extremely polilte.

Pros

DMA’s issues before Cvent were: not knowing where to search for venues, taking so much time to gather and distribute information, no ability to break out registration types or have sessions, no way to link to our CRM. Everything was manually created and manually managed which was very analog, time consuming and disorganized. This became an increasing problem as we went from 10 events a year to 40 with...

Cons

This software is not cheap. However, cheap things are not good and good things are not cheap. Cvent is always trying to enhance the platform. Unfortunately, some enhancements take time to build.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Extremely powerful event management tool that is also extremely complicated to use.

Reviewed 3 years ago

Using CVENT has overall saved a lot of time from beginning to end for our more complicated events but for smaller, simple events there are much better tools available. The features and robust ability make it worth it when we do use it but it is almost always with some drawbacks. I've used a lot of different event management software over the years and they all have pros and cons so the fact that I...

Pros

In the end, you can accomplish pretty much whatever you need to with CVENT. The integration with other tools like onsite event management and app tools make it very useful. Being able to integrate a registration, website, app, database and onsite check in is extremely convenient and time saving. Customer service, while not always the most knowledgeable, they are easy to contact and will help solve most issues very quickly.

Cons

The way the back end is laid out is very confusing. There are related settings under different headings and to make one change in a registration item means you have to change things in many different places. A lot of testing, experience and trial and error is required to fine tune things to work correctly. The look of the event websites you can create with it is very limited and dated. Since the software is so complicated, it is very hard to find someone even on their own customer support team that knows how to do everything. There have been many cases where our own team had to figure out solutions that CVENT could not help us with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CVENT, Worth the Money

Reviewed 3 months ago

Overall it's been great. Cvent is worth the money, but I do see why many organizations can't afford it.

Pros

I really like the ease of Cvent and the customer support. I feel I can always get support when I need and the new FLEX path is pretty intuitive. The perks of being a member of Cvent Celebrity are also awesome. The online trainings are great for busy schedules.

Cons

While I love the customer support, I wish there was a better way to talk to the representative you spoke to prior with issues. Everyone is GREAT, but I often find I'm reinventing the wheel. While this is a negative, it is also a positive as I was able to determine alternative solutions to my problems...thus giving more options to fix a problem

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Tool for Event builders and planners!

Reviewed 2 years ago

1. Resolve potential last minute issues that may arise onsite 2. Staff has been very productive and prepared to manage attendees 3. Provide enough metrics for admins 4. Easy to adopt by non-technical users

Pros

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools

Cons

1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TraceGains Cvent Review

Reviewed 2 years ago

We were trying to automate the events, emails communication as well as build a sleek, intuitive site to impress customers. We accomplished this with registration and the app. It helped cut down on back and forth communication and allowed us look professional for our attendees.

Pros

I liked that the registration site was pretty intuitive to build and it integrated seamlessly with the CrowdCompass app. The customer support is amazing too!

Cons

Some of the functionality wasn't fully implemented when we bought it, so it was unfortunate to have to work around that. Also, some of the email functions don't work on different browsers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cvent Makes Work Easy

Reviewed 2 years ago

Saves our department time and money when planning our events

Pros

Simplicity and intuitiveness of the software

Cons

The app is not compatible with my Android device

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Complicated System with Missing Functionality

Reviewed a year ago

Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Pros

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Cons

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing!

Reviewed 2 years ago

Amazing!

Pros

I felt more confident after 3 months of using Cvent than in 3 years of using our previous platform. The onboarding was extremely thorough and it was a great experience for our team. Flex is a great addition to the product - super easy to use and aesthetically pleasing.

Cons

I wish CrowdCompass was a bit more customizable, but overall its still a fantastic product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A Complex Platform for Complex Events

Reviewed 3 years ago
Pros

I love that Cvent is constantly improving. They really take feedback seriously and work hard to find solutions to your problems. We have a very complex event, and have found solutions to the vast majority of our issues, and where some solutions were a little sticky at first, updated versions and new features have consistently improved functionality. I have found the support team helpful and while our initial representative was not the greatest, I requested a new rep which was processed quickly, and he has been wonderful.

Cons

There is a bit of a learning curve, but if you require a platform that can handle an event's complexity, I believe this is to be expected. Still, there are a few items that I still don't find intuitive in the interface, but I am confident the release of Cvent Flex will address many of these issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Cven Event Management Review

Reviewed 2 years ago

We finally have a program where attendees can look over a webpage with all event info and register easily, so our attendee experience has definitely improved. We are also able to send auto follow up emails to all registered attendees allowing us to send registration confirmations, event reminders, cancellations, etc. which has allowed the planners to free up time to focus on executing the event itself rather than sending emails individually to each attendee. The reports also allow us to communicate registrations to our sales staff efficiently so they are aware at all times who is registered as they promote our events.

Pros

I have been using Cvent for over 2 years now and would recommend it to any company that is looking for a platform to manage events. We utilize it for event webpages, capturing attendee info, reporting, lead scoring for those that attend or participate at our events, OnArrival check in and the supplier network to source venues. There are many more functions of the program that can cater to your company needs and they continue to integrate with additional companies to help in having everything you need within 1 system. Cvent also released a new version of their program called FLEX which allows planners to design their own webages without being knowledged in HTML which has been a lifesaver!

Cons

I think because there are so many ways you can use the software, it takes a little time to figure out what exact configurations you need. It has been a trial and error in creating our events initially, but I think we are finally at a place where our team feels comfortable and confident with the platform and how we set up our events.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Robust tool for sending out RFPs, creating and managing event registrations, and proving ROI.

Reviewed 3 years ago
Pros

The RFP tool has made life so much easier when sourcing hotel and putting together proposals. Before cvent all of this was manual, now it is automated and you can review each hotel in one place before you source them. For the event management tool, there are just so many features and widgets that you can use for your events. If booking hotels the registration form can integrate with passkey so the...

Cons

It is difficult to navigate and not very intuitive, I frequently find myself searching for the field I need or calling support because I have an issue I can't solve...and I have used the event management tool for over 3 years now, on a regular basis too! The travel module does not integrate well with the rest of the event management models. I am hoping that Flex will solve some of the issues but that...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best in Class Solution - Backed by the Best in Class Team

Reviewed 4 years ago

I inherited our Cvent account when I began at my job nearly 7 years ago and couldn't be more pleased with how much our partnership with them has grown. Through the years they continue to be searching for how to be better, more innovative, always on the look out for the next new thing; all while continuing to keep the focus of the customer top of mind. I am part of the Cvent Advocates program, spoke...

Pros

It continues to evolve, they don't just make an update and leave it sit for the next big update. Continuous evolution of the product makes it extremely user friendly and offer solutions to issues you didn't even know could be fixed.

Cons

There are parts of the software that do not do everything we would like; some customization and functionality. However, I am able to share my feedback directly with the team and more often than not, within a given amount of time they have placed that item on the road map and it's completed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CVent is both the most unique and innovative option for all your planning needs

Reviewed 4 years ago

Cvent is an incredible platform that, when utilized to its fullest, is a planner's dream. It is possible that you can use it for every step of your planning process starting with venue choice, through budgeting and marketing, and ending with full reporting and broadcasting. It also has multiple platforms built into it that allow your meetings to run smoothly. These include web applications for attendees,...

Pros

I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

Cons

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Full Featured Software To Run Events From Start To Finish

Reviewed 4 years ago

CVENT is great for running single or reoccurring events. If you have a lot of the same people coming, the system can remember them to make the process easier depending on how much personal info you collect. If you use other CVENT software, most of it can be linked to make it even easier to make everything seamless from event apps to on site check ins. Some admin items can be hard to find even after...

Pros

The integration start to finish can cover anything you need for an event. The software is very robust to allow you to customize for almost any scenario. Registration options are very good for multiple registrations and easy to modify or switch. Customer service is very helpful when you need it.

Cons

Along with the robustness of the software, certain quirks come with it. Some events have a lot of repetitive tasks you have to complete to get it all working properly and some items are hard to find.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

Share this review:

Overall, Cvent has been a great tool for our team and I can't imagine our jobs without it.

Reviewed 3 years ago

hours of time saved, real-time data upkeep, travel integration, etc.

Pros

The Cvent software is a data gold mine. The days of manually updating/manipulating spreadsheets are long gone and it can all be done simultaneously in Cvent. It has saved our team hundreds of hours of work.

Cons

One of the things I like least about Cvent is their pricing structure. There are so many features that our team would love to implement to take our events to the next level (Passkey, OnArrival, etc.) but we often struggle with convincing the budget keepers the cost is worth it. For instance, our team is completely on board with OnArrival, but stakeholders question the thousands of dollars it will cost when we can continue to pre-print tags before the event.

Vendor response

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Be prepared for a 180 degree experience with Cvent's Event Management solution.

Reviewed 3 years ago

Cvent's event management software saves countless man hours and potential marketing costs.

Pros

Cvent's Event Management solution truly automates your meetings & events marketing, registration and check-in processes. Upload your attendees with from an Excel or CSV file. Create and send save the date, registration open, reminder emails and practically anything else you can think of to effectively market your meetings & events. Check your registration numbers at-a-glance. Run reports to see...

Cons

I would say that Cvent's Event Management platform, like any other tech platform, has a learning curve a moderate one. Setting up my first event was challenging even with training. To my surprise, setting up my second event was even more challenging. Partly because I challenged myself to create vs. copy (feature) my second event from scratch. Due to the platform's many, and I do mean many, features...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Cvent is a great tool for doing lots of different events

Reviewed 3 years ago

We as a company get a lot of benefit out of this product. It is easy to use and to keep track of lists. Registration is a breeze once set up and it is very easy to collect data and payment. The customer service is great and they are very helpful and responsive.

Pros

Cvent is a great tool when you have lots of small events that need different lists to manage. It makes creating new events from a template very easy and painless. The user interface is very clean and they continually update it to make it better. The reporting features are robust and very easy to use. The customer service are is very responsive and they are very thorough about their follow up.

Cons

I would love easier features when it comes to customizing the event pages. Something like the Squarespace editor for the actual event sites would make it much easier to see what we are creating instead of relying heavily on HTML skills.

Vendor response

Hello, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Best Customer Service Meets Great Event Tech

Reviewed 3 years ago

The ability to scale an event management solution across our large, enterprise program was a huge win for my team!

Pros

Cvent's event management solution has plenty of flexible features that make logistics including registration and session tracking a breeze for busy event planners. Plus, the customer service is second to none. (Seriously, one call to their support line will transform the way that you think about help & support lines.)

Cons

It can take a while to learn the ropes and feel comfortable navigating across the platform. That said, after you get the hang of it, using the event management tool will be like second nature.

Vendor response

Hello Katherine, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CVENT Integrated our Events, Communication and Association Management

Reviewed 4 years ago

We are a multi-client firm that focuses on non-profit association management. Most association management systems have very limited event and communication platforms for the complex clients we have. We focused on getting every client on CVENT for communications and all of our events. This has been great to go into one login and system to manage all clients. We then focused on using CVENT as our association...

Pros

Ability to manage very simple and complex events. Integration of events, communication and association management systems. Client success manager that is assigned to your account is great to navigate best practices.

Cons

Would like to see embedded video on e-Marketing platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cvent is the most event management product out there.

Reviewed 2 years ago
Pros

The software is so customizable. It will fit any events needs from inception to post event follow up. With the new interface Flex, it’s better than ever. It is mobile ready with responsive design and customizable event pages to create professional looking website that rival Wix and Squarespace. And definitely take advantage of the onsite solutions as well as the mobile event apps.

Cons

It’s expensive, but you really get what you pay for. It’s the best solution out there. You’ll save money elsewhere, but you’ll be compensation the integrity of your event.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Cvent Rocks!

Reviewed 5 years ago

I like Cvent and I think once they release the new responsive decision and advanced reporting it will be even more phenomenal of a company!

Pros

I like that the software is easy to navigate and has a great customer support community in situations where I can't find what I am looking for. I do not often have to reach out to speak to anyone because the information is so readily available for any one to review on their own.

Cons

I wish there was more flexibility for airport arrival and departure fields and the ability to turn of the yes/no toggle buttons at the top of the travel pages while in step mode. While there are easy enough work arounds for either issue, I find it is a constant complaint from most clients that we can not change this. However I understand these issues will be addressed with the updates that are coming down the pipeline!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Transformed our organization's event management experience.

Reviewed 3 years ago

Saves so much time (and stress). Allows our organization to host more events without having to increase staffing. We are far better able to communicate with our members and get real time feedback on every aspect of our meetings and conferences. They are very happy with the end user experience (i.e. registration).

Pros

It's the total package. From sourcing venues, RFPs, budgeting, marketing, communications, contact management, surveying, event management, graphic design, travel, seating, hotel blocks, you name it, it does it , and does it well. Cvent knows how many hats event planners wear and is with you every step of the way .The icing on the cake is the 24/7 customer support. Competent, professional and free help is always a call or email away. You are in a panic at 3am because you are having trouble figuring something out? Cvent support is there to save the day (I know this because I've been there, done that!).

Cons

It is an investment but the ROI is definitely there. If I had to nitpick, sometimes the HTML editor can be finicky but customer support is there to get it sorted.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Quite the experience

Reviewed 3 years ago

Holds all of our event data and contact information in one platform- easy to refer back to keep branding and expectations consistent

Pros

I like that you have the ability to use this software as an all-encompassing platform - for contact history, event registration and tracking, reporting and data collecting, and survey collection and feedback for next event

Cons

I think that the additional features are starting to have fees attached to them, rather than just a perk for being a current Cvent account holder - which is costly as it is

Vendor response

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Effective to use after the learning curve

Reviewed 2 years ago
Pros

I really like where this company has made changes to make the software more user friendly. I have been using this software for 2 years and they have changed and evolved this program to the point where it takes less knowledge of HTML to use and style pages. I really like they have brought everything to one platform that allows any user to create an effective page.

Cons

The program takes some getting use to. A lot of bells and whistles that require one off help; however, their support team handles these issues very well and trains you on them. This being said, they are an "off-shore" support team and they can be difficult to understand at times. There is some limited functionality to the web pages. When building pages for my stakeholders that would like changes made beyond the scope of what the program is designed to do, it creates a situation where I have to explain that the software doesn't work that way. This happens at least once every time I create a page for someone.

Vendor response

Hello, Thank you for taking the time to share your experience using Cvent! We're sorry to hear that it's been difficult trying to understand our support team at times. We've shared this feedback with our customer support team to further investigate. Please do not hesitate to reach out to us should you have any questions or need any assistance!

page 1 of 26

Select your country

10+ YEARS RECOMMENDING SOFTWARE

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.