Cvent Event Management Reviews

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

For the most part, Cvent Event Management can do what you need for most events. Cvent's customer service is the true star -- they are very responsive and provide clear, concise answers on every support request.

It could definitely be more intuitive/user-friendly. There's quite a lot of, "in order to make this one thing work, you have to go here, here, and here, check that box, select this dropdown..." There is *usually* a way to make Cvent do what you need it to; sometimes, it just takes a bit of hoop-jumping to get there.

Easy to use, and user friendly for the registrant. Love that reports are easily accessible to clients as well.

As CVENT grows the features are growing. I dont love that things are released before they are final and available to all use cases.

I like that their annual conference is a lot of fun!

Everything we want is always an additional cost - only the bare bones are included. Pricing is the highest in the industry. Customer service reps don't speak English as their primary language. Options are so complex, it's extremely clunky and hard to make function like you intend. There are only a few ugly website templates to choose from. They even charge for additional users. The contacts are difficult to manage. There are no real options for vendor hall maps within the system. You can't view sessions in a grid view (or any alternative views, for that matter), so for a conference with over 100 breakouts, it's horrendous looking. If you want your conference in an app, you'll pay up the wazoo PER EVENT. I could continue all day long with dislikes.

I appreciate the real-time check in - with percentages of # of people checked in and the post-event reports to streamline post-event segmented communication with those who actually attended and those who registered but didn't attend.

Wish it would sync with our CRM to help track attendance in our own database, and be able to export based on our database IDs - this would make our processes even smoother and more accurate.

I have mastered using the software so I find it easy to navigate. I like being able to set up and save custom reports.

It is hard for my less experienced coworkers to understand and use. It is not very intuitive for less-experienced users

Professional looking interface and website.

Not for the casual user as it requires a fair amount of training.

Can collect and manage whatever participant data is needed.

It is not always the easiest to format to appear exactly as wanted.

Cvent is very easy to use, it's streamlined and efficient. Using Cvent provided everything we needed - we were looking for one software to host registration, process tickets, and provide a mobile app.

Overall it was great but we ran into issues syncing the promo codes with the Salesforce intergration.

Application provides the complete Event Management options. We can schedule any kind of event. Do payment processing. Sent invitations and reminders.

The mobile application of the application needs to be improved as it is not responsive.

Since it is a CVENT product, any event setup in CVENT can be integrated into CrowdCompass so you can have a full featured app almost completely built without having to do the same work you already did to set the event up originally. Additional customization and options are available to tailor the app experience so it is unique and more useful as a tool for attendees. The best part of it to me is the...

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It's not their fault but recently due to app regulations, event apps are becoming consolidated into one platform app that contains events from all the clients who use it. This means no branding of your own app with your own name and your attendees having to download a third party app with events other than just yours available in it. In this day and age, privacy protection is very important and there...

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I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

The integration start to finish can cover anything you need for an event. The software is very robust to allow you to customize for almost any scenario. Registration options are very good for multiple registrations and easy to modify or switch. Customer service is very helpful when you need it.

Along with the robustness of the software, certain quirks come with it. Some events have a lot of repetitive tasks you have to complete to get it all working properly and some items are hard to find.

Cvent's Event Management solution truly automates your meetings & events marketing, registration and check-in processes. Upload your attendees with from an Excel or CSV file. Create and send save the date, registration open, reminder emails and practically anything else you can think of to effectively market your meetings & events. Check your registration numbers at-a-glance. Run reports to see...

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I would say that Cvent's Event Management platform, like any other tech platform, has a learning curve a moderate one. Setting up my first event was challenging even with training. To my surprise, setting up my second event was even more challenging. Partly because I challenged myself to create vs. copy (feature) my second event from scratch. Due to the platform's many, and I do mean many, features...

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Cvent is a great tool when you have lots of small events that need different lists to manage. It makes creating new events from a template very easy and painless. The user interface is very clean and they continually update it to make it better. The reporting features are robust and very easy to use. The customer service are is very responsive and they are very thorough about their follow up.

I would love easier features when it comes to customizing the event pages. Something like the Squarespace editor for the actual event sites would make it much easier to see what we are creating instead of relying heavily on HTML skills.

Hello, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Our company has the ability to reach our entire U.S. client base with only a few clicks. We can communicate with them with ease, offer registration for virtual and in-person events, track people, financials, communications, substitutions, attendance, and lots more. The new Flex version of the platform gives you the ability to create more workable and attractive registration sites. The reporting is a dream, and the learning curve can be adjusted by relying on other Cvent users in the vast and extremely knowledgeable Cvent community.

There is a learning curve when moving to this platform. It can take a while to find all of those little checkboxes that may cause something to work just a little wonky.

The software is so customizable. It will fit any events needs from inception to post event follow up. With the new interface Flex, it’s better than ever. It is mobile ready with responsive design and customizable event pages to create professional looking website that rival Wix and Squarespace. And definitely take advantage of the onsite solutions as well as the mobile event apps.

It’s expensive, but you really get what you pay for. It’s the best solution out there. You’ll save money elsewhere, but you’ll be compensation the integrity of your event.

I like that you have the ability to use this software as an all-encompassing platform - for contact history, event registration and tracking, reporting and data collecting, and survey collection and feedback for next event

I think that the additional features are starting to have fees attached to them, rather than just a perk for being a current Cvent account holder - which is costly as it is

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

I like the ability to print name badges on site. Also the updated website building module in Abstract Management made our submission process a lot easier and more fun. CrowdCompass is a great app. I am looking forward to the FLEX update.

Abstract Management still doesn't have the ability to push through sessions to Event Management. The website building capabilities in Event Management are not great - they look like 90s templates. I know that Cvent is changing this to be more like Abstract with FLEX. CrowdCompass' map does not have the ability to give a user directions to where they need to go. Event-In-A-Box, while great for probably most use cases, included materials we did not need.

Hi Kim, Thank you for taking the time to share your experience using Cvent's Event Management solution. We are happy to hear that our product has made your life as a planner easier! We also want to thank you for being a Cvent Advocate and appreciate your engagement in that program! Please feel free to reach out to us if you have any questions or need assistance with anything!

Cvent is very easy to explore and use. It offers a great deal of customization and has a plethora of modules to add on that can grow your and your attendees' experience. The customer service is round the clock and everyone is very knowledgeable. The people assigned to your account as well as the custom service folks on the phone are also incredible in helping you work out issues and build on ideas.

The cost. In a nonprofit getting the business case for putting more money toward something, even if we could really build something strong and grow our attendees' experiences is hard to convince when the contract costs are still fairly high.

The full 'end to end' solution is the great thing about Cvent, from registering the need for a meeting or event, through to sourcing, event website, attendee invites (with a whole load of functionality) through budgets, on-site management and ROI.

Cvent is very complex which limits adoption. Inevitably, with such a great end to end solution, complexity is expected, but nevertheless this is the unfortunate downside...

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

The ease of submitting payments online (both checks and credit cards); being able to copy over events and update as you go; having a separate website for each event; having access to customer support in a matter of minutes.

Searching for attendees can be tricky sometimes (people who had been registered didn't know up on our reports).

Hello Mayra, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We also want to thank you for being a Cvent Celebrity and appreciate your participation in this program. Visit the CelebrityHub, http://bit.ly/2IuDlXh, to check out the latest Cvent product updates, learn best practices, take part in beta testing opportunities, and earn cool rewards! Please do not hesitate to reach out to us should you have any questions or need any assistance!

Even at the minimum defaults, the overall presentation of an event is highly professional. As a non-for-profit organization driven by data, the data this system has the potential to collect is phenomenal. The payment process and financial reporting is also easy to use and a huge timesaver. The support services are the absolute best I have experienced.

Not as intuitive as I expected Registration Types do not auto-alpha when translating from selecting registration types to posting them on the event webpage Would like more options for customizing conference sessions and collecting/reporting the registration data Would also like to see templates for non-for-profit organizations

It super easy to submit a meeting rfp. I find the hotel sourcing tool to be very intuitive, efficient and overall all extremely easy to use. I once did it in the time it took my plane to finish boarding. I also like that while sourcing hotels, the system maps them for you. this is really helpful when you are trying to find hotels close to a particular place or another hotel. Like when sourcing overflow hotels.

I wish we could better manage room blocks. I find people that quickly accessing someone's travel/hotel reservation takes a lot of clicks. I also find it odd that they call it travel and not just hotel reservations or something hotel related. Anyways, it's also hard to quickly find out how many nights someone is staying or create a room list by room nights for determining food counts and particular meeting attendance.

I love the drag and drop features in FLEX allowing us to fully design, customize and brand the websites the way we need to for each event. The data and analytics you can pull from reports, and linking to Google Analytics (which we are just starting) is critical as we can see the entire attendee experience across events, within our different departments.

The assistance through the Help Desk is inconsistent. It really depends on who is helping you as to if/how your issues/questions can be resolved. New features need to be fully tested before rolling out as they are often incomplete or don't have the bugs worked out.