Eventsquid Reviews

The customer service ease of use data and metrics

Wish there was more customization on event's page.

Eventsquid is a very robust product with a lot of features and their support has been quite responsive.

We've always wished the calendar components integrated with Google calendar as we don't use Outlook. And we wish the registrant data were available across all of our events, instead of on an event basis. From that perspective, Eventsquid is much more of an event management system as opposed to a learning management system -- but we have made it work by combining event-specific exported reports to a whole picture view.

Thanks for your comments, Cheryl! We do support Google calendar! This was a recent upgrade so if you need more information on this, please reach out to support!

This product is extremely easy to use and intitule. We have used the platform for 2 large conferences with multiple registration profiles. We loved the ability to make changes on the go as we encountered confusing questions.

We had an issue with our institution not allowing us to use the payment features. we would have loved to have integrated those into our system. This was not an EventSquid issue.

Online registration and payment processing; event website all in one.

We have some users that do struggle with registration but some of that is due to not reading the instructions thoroughly.

Ease of use, good support, customizable and flexible yet robust

It meets all of our needs. It is fully functioned for our virtual events

There are so many green features that allowed us to offer an incredible, simple and intuitive experience for our attendees and potential registrants. the newest feature we have used is the Virtual Event option. We have used this for the last two years and it has allowed us to offer a hybrid event of the highest quality. the growth and scalability of our conference has been significant due to this offer from Eventsquid.

Our team truly enjoys the software and if there are features we would like to see the Eventsquid team is open to hearing that and they also help us to see how to solve the problem with their existing functionality as we often just don't realize the functionality is there.

Ease of use...very user friendly and you can customize based upon your event needs

Reporting. The reporting is very good and you can customize but it takes time to get the information in the format you want it in.

It is so intuitive and easy to use that it continued to surprise me.

Nothing that I can think of. Everything they said it would do, it did, and then some.

The software is user friendly, easy to set-up, it covers everything you need and more. The reporting capability is very comprehensive and detailed.

There is learning curve to setting up your event, but once you understand it, it flows very easily.

I love that Eventsquid is easy to use. It offers professional registration sites for groups that can be customized for a variety of uses and applications. And the customer service is outstanding! If I submit a help desk ticket, I get a response within a couple hours and can fix/reslove my problem or question.

There really isn't anything that I dislike. It has been a great tool for the clients that I use it for and they are very pleased with it.

Easy to use! Things are in likely places. There are no "extra" modules to get tricked into purchasing.

I wish I could call customer service instead of submitting a support ticket - but the responses are always quick and very helpful.

I enjoyed the ease of use and customer support/ ability to add functions specifically requested for our organization

Perhaps having different ways to run reports, but I'm sure if it had been requested they would have been able to add certain reports for us but it was not that big of an issue for us.

There are a lot of added features to this software that I appreciated while I set up a very large and important event. I appreciated the details added with event management. It is flexible and clean.

I struggled with some of the payment options and that was frustrating at times. It is not clear how payments should be properly handled.

Hi Krista, I'm sorry you had confusion over payment methods. Our account team is happy to help with any issues you are seeing. Michael

Our events range in size frequently and we had a hard time determining how to successfully register them in a flexible manner. EventSquid gave us a powerful toolkit for managing event registration for events of all sizes. Furthermore, their customer service is phenomenal and they are continually releasing updates and improvements on the software! We can highly recommend them!

The cost feels a bit high. Not the most user friendly package, especially for the less computer savvy members on our team.

Customizable to meet our event needs- complex registration types, conference session tracks, look/layout to match our theme colors. Intuitive for both administrator and registrants. Great price for all of the functionality. Many other vendors sell registration system and mobile app separately- at a high cost- EventSquid includes all of this at a very good price and it means that online event details and mobile app are automatically linked. Excellent customer service throughout use.

We really liked all aspects of the software. If we had to pick an area that we liked least, it might be the agenda builder. The functionality was very easy to use, but we weren't able to create a general printable agenda/overview that met all of our needs. The web version of the general agenda worked great though. We just have some attendees who wanted a specific general overview- which we created on our own. Next year, we will use more of its functionality that we weren't able to use this past year since we had to build our event quickly. This will streamline our event and save us even more time.

From the smooth look and feel on the front end, to the numerous (but not overwhelming) admin customizations, this system has everything covered. Every feature seems to be carefully planned and executed to function the best way possible and the customer service is that of a small business.

Sometimes updates are made and buttons/sections are moved or features are condensed into other areas. Even with the update notes that describe the changes and lists where features are moved, it slows you down a bit after learning and getting comfortable with the UI.

Its customary design and flexibility. Its reporting feature is excellent!

Having to have an email address for every attendee

Hi Jody, Thanks for your review! I noticed in your "Cons" that you would like attendees to not need an email address. In case you were not aware, you may allow people to register third parties under the user's email address. That lets one person register an unlimited number of people without the registrants having to have an email address. Our support team can show you how to do this. We do require that somebody connected to the registration have an email so we can deliver confirmations and other communications you may have for that person.

We like being able to use one platform for exhibitor and conference attendee registration - as well as have all of that information populate into a website specifically for our event (which doubles as a conference app). All of the safety features to help walk someone through the registration process are a real plus as well.

The exhibitor specific registration part is very basic and has little flexibility. It would be great if it could be configured like the attendee registration. We've made it work for us by making exhibitors an attendee type and having them register that way. Setting up the various registration types can be confusing and time consuming - however EventSquid's support has been very helpful. It would also be nice to have the ability to import session information instead of having to input it all manually.

Hi Abi, Thanks for sharing your thoughts. I believe you used our old exhibitor module for your event. Our support team can guide you to our robust profile area and show you how to construct a very powerful exhibitor setup like many of our clients have. I will notify them of this so we can improve your experience. Michael

The annual licensing fee that does not require me to estimate my number of registrants ahead of time, unlimited events and administrators, and the fact that a mobile app is included with each event.

It would be nice to have a little more creativity as far as graphics and fonts.

The customer service is friendly, knowledgeable, and quick. They customized some features for us. It was very cool.

There are some reminder email issues. I don't think the tool is fully ready for the multi-stop events.

Hi Emilee, if we ever fail to deliver 5-star support, we want to know why we failed. Please reach out to me directly and let me know what we need to do to provide you in the way of support! Michael Kranitz, CEO

Once you get used to setting up an event, it's very easy to use and navigate. It has most everything we need for events and makes the registration process for events seamless. They take all of your suggestions into consideration and the help desk is very responsive and fast!

There are some things that we would like to update but cannot as they are standard across the board. However, their software development team takes everything into consideration and they are usually able to help out with any customization we need.

Although the software is capable of many different things, it is still easy to use. Scheduling the event, site layout and even dinner menu options easy to coordinate.

Took a while to learn it. But nothing critical. Because the program offers so many options, , there is a slight learning curve.

Ease of use. Cost. They bid on a flat fee basis, program by program, after much discussion about what the client needs. They are the most cost effective in their space.

Can't think of one.

User interface is pretty simple and setting it up as a functional stand alone web platform is pretty simple

Because of the number of working pieces in the site it can be hard to find where this and that can be changed altered BUT customer service can usually get you there pretty quickly

Full of features and benefits

Seems like a lot to take on at first but so intuitive and thought out that you get the hang of it quickly.