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Eventzilla Logo

Eventzilla

Online event ticketing, registration and management software

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(16)

Eventzilla Reviews

Overall rating

4.4

/5

369

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10

Reviews by rating

Pros and cons

Very pleased with service. Love the report generator and the ability to customize service.
It has been good so far with a few frustrations of not understanding the ticket setup. Customer service has been pretty responsive.
This software has great ticketing features, and the tracking tools that go with it are very helpful to gain demographic research for any event.
The fees charged by transaction are too high, which is why I use the platform only when absolutely required.
Setting ticket sales dates do not work accurately and are off by DAYS. Ticket sales quantities are no longer registering and have caused issues with overselling, thus having to manually refund.
We had problems with creating a way for our players to sign up for individualized training.
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369 reviews

Recommended

MG
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Mitch G.

Office Manager

Food & Beverages, 1-10 employees

Review source

Overall Rating

Review

Reviewed 2 years ago

Transcript

Mitch G.: Hi, I'm Mitch. I'm a Logistics Manager in the wine industry, and I give Eventzilla four out...

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Ellie B.

Executive Director

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating

A better product than most, but still not complete

Reviewed 2 years ago

Transcript

Ellie B.: My name is Ellie. I'm the director of Development and Operations. I give Eventzilla a rating...

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Danielle S.

Entertainment, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best entry-level ticket sales/reg platform online

Reviewed 4 years ago

We needed an online system to take hundreds of solo,duet, trio dance registrations for a video dance contest as well as to process ticket sales for the live event. We needed it to have low fees (or zero) as well as the ability to pass on fees to the customer. Eventzilla did all of this easily! From customizing the registration forms to processing refunds and exporting reports - it was a breeze!

Pros

Everything! Very user friendly interface, all of the basic features anyone would need and the price is right!

Cons

It would have been nice to be able to completely customize the ticket/reg main page a bit more.

AR
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Verified reviewer

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to Use, Great for Small Businesses

Reviewed 3 years ago

Overall positive experience.

Pros

The platform is very intuitive and easy to use. Setting up events is quick and straightforward. Events are customizable, which is nice as we hold many kinds of events (in-person, online, etc.). We've been very happy with it - it's helped our small team manage events without complication or hassle.

Cons

We've only had one issue where the Facebook link was not working correctly, but the customer service team helped me rectify the problem quickly. It would be nice to add a speaker or company's LinkedIn or Instagram profiles in addition to Twitter and Facebook.

KF
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Katie F.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Too Many Glitches and Poor Customer Service

Reviewed 3 years ago

Customer service is poor. They ignore your emails and requests.

Pros

I like that this program is somewhat easy to use. There are a lot of features. I especially like that you can clone an event rather than re-writing the entire thing for repeat eevnts

Cons

too many glitches. sometimes, I'm not able to type in the boxes and need to sign out in order for me to re-start. Sometimes, I'm not able to publish my drafts, or they publish and then unpublish themselves. My account has been suspended. Granted, they fixed it but they ignored my multiple emails asking why my account was suspended in the first place. I pay for this program and do not appreciate that you cannot get in contact with customer service on the phone.

AR
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Verified reviewer

Financial Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple set up

Reviewed 5 years ago
Pros

I like that our free events do not cost us anything to register our attendess. Multiple currencies for our paid events are definitely a benefit to our global business. Customer service - always quick to reply

Cons

I would like to drag and drop the order of my sponsors instead of having to re-input them to reflect their order of importance.

AR
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Verified reviewer

Hospitality, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Eventzilla is a great asset to our sales team!

Reviewed 6 years ago
Pros

Eventzilla is easy to learn and navigate. It makes managing RSVP lists for events easy and allows customization depending on registration process. The event pages created are clean and neat and user friendly for attendees that are registering for the event.

Cons

There are some limitations if you need to create a detailed (multiple choice) registration page. Sometimes the font format can be difficult to format under Event Information. Would like if you could customize event page with more options.

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Neal M.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Eventzilla--easy to use and we use it weekly to keep track of registration for events

Reviewed 5 years ago

I can send out weekly class events with this product and it tracks registration, confirmation, and final head count for the class.

Pros

It tracks the number of people who register for our classes we offer. We love the ability to "Clone" repeated events so we don't have to type in repeated information.

Cons

Any event that requires online payment was a little difficult to set up because it goes through a third party site.

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Ian P.

Wholesale, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Eventzilla for Trainings

Reviewed 6 years ago
Pros

Throughout the year we host several training seminars for our customers. Eventzilla is a great tool that allows us to keep our customers informed on upcoming events. The ability to track attendance is great for planning these events.

Cons

Have yet to come across any major issues worth commenting on. The navigation once in an event is kind of busy, but nothing too major.

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Jeffrey A.

Marketing and Advertising, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super Affordable Event Management System

Reviewed 5 years ago

If you're running free or mid-to-high cost events, Eventzilla is perfect. If you're running low-cost events, their cut may prove to be too much.

Pros

There are a LOT of event managements systems out there. But none quite as affordable as Eventzilla. If your event is free? Eventzilla is free. After that, they only charge a dollar per attendee if you have a paid event. Point is, it's ridiculously well-priced. You just can't beat it.

Cons

If your event doesn't cost very much per person, a dollar is a huge cut. Also, searching through multiple events' registrations could be way easier than it is. They make it a bit complicated to find specific registrations.

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Susan D.

Computer Software, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Event Management Multi-Tasking Support

Reviewed 5 years ago

Fast, intuitive setup; great support from CHAT; lot of great features... so far, so good!

Pros

I was looking for software that would support multiple events (workshops and webinars) and allow me to manage complex registrations (several promo codes) as well as send reminders to attendees without me having to remember. This system solved that. I got up and running within a couple of hours setting up 4 events. Had a few questions but CHAT support addressed them the next day. So, it supports complex needs yet is fairly intuitive to use.

Cons

Like anything, I'd like to get the "biggest bang" for my buck. It is less expensive per ticket sold than Eventbrite but since I am just starting, have yet to see how it is "in action". At a certain point, I'd prefer to pay by subscription rather than per ticket if sales increase.

BH
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Brian H.

Nonprofit Organization Management, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simplifies Events

Reviewed 3 years ago

Eventzilla has made registering individuals for events simple and convenient. It has helped us keep costs down while having a professional presence on the web for our event.

Pros

I love that on a limited budget I can have a professional presence on the web to register individuals for events. With free events/meetings we can keep our costs down. If the attendance is beyond the free plan, we can pass along the fees to the registrant means we can keep our costs down for using the service.

Cons

Overall, there isn't anything not to like about this service. It has simplified life for us when setting up events and meetings.

JF
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Jennifer F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Relatively easy to use. Your Eventzilla home page can provide you with lots of useful information!

Reviewed 7 years ago

I used Eventzilla for a 20 year Nursing School reunion. I am not a professional party planner, just a mere mortal with limited computer skills and a desire to see long-lost friends. This website was perfect for us! Attendees could easily pay with a credit card. You then have to set up an account with PayPal (or similar) to have the money deposited into that account. The Eventzilla fee was a dollar...

Pros

No pros were added to this review

Cons

No cons were added to this review

JG
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Jonathan G.

Nonprofit Organization Management, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Check out Eventzilla - it is excellent and affordable

Reviewed 2 years ago

I found Eventzilla after trying its main competitor - and seeing how expensive they were! Now, I am hooked.

Pros

So easy to use, cost is significantly less than the main competition, a great option for your organizing your events!

Cons

Nothing comes to mind - it has everything you need in an event platform.

KH
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Kenji H.

Sporting Goods, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Eventzilla in the lineup of other event software I've used

Reviewed 4 years ago

I use it to put together a luncheon at a trade show for 100+ people, twice a year. It works well enough, and seems to get good uptake. I'd like to have more design options and have the app auto-save my work. Creating a mobile app option would add value and make the platform stand out from competitors like Eventbrite, Eventbee and Cvent.

Pros

free access, seems to be working to improve each time I use it. Moving in the right direction. I also like the security feature built into the UX, where I'm prompted to create a password for registrants. Allows me to get creative w/o making it too difficult.

Cons

Many event-centric elements aren't even hinted at as on offer. It'd be a good way to monetize it better, to 'ghost' features like planning checklists, contact lists, design templates, and other key event organizing points. Having a wizard/AI would be amazing, since there are many types of events.

CH
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Cindy H.

Education Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It has worked wonderfully for my business.

Reviewed 5 years ago

This software is excellent for our purpose. Easy to edit, delete, clone, do attendance. The mobile app is excellent. I have had no changes that I could not figure out. It is very user friendly!

Pros

It is so easy to modify and add to! When I have to delete and re-enter due to a typo, it is very simple to edit. Very user-friendly! Love the mobile app. It is so handy when doing attendance. I really like all of it.

Cons

No cons were added to this review

JS
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Jason S.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Eventzilla

Reviewed 7 years ago

We used the software for about 1 year, as a registration method for a large convention. Overall, the software works well, but there are some flaws, especially with payment methods offered.

Pros

Ease of tracking total numbers of registrants. The ability to download as an excel file at the end, to manipulate into the sign-in sheets that worked best for us.

Cons

The payment methods offered were limited, and not customizable. Also, PayPal was the "online payment method", but PayPal has serious issues with anyone trying to use their cell phone to pay (instead of a laptop/pc). Also, if someone needed a registration modified (name changes, email changes, etc.) it was extremely time consuming and frustrating to do.

MB
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Matthew B.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy To Use

Reviewed 3 years ago

Definitely useful to help organize your next event.

Pros

Super user friendly and you are able to track all components of your event in one app. Plus, having the convenience of paying through the software for your event tickets is helpful.

Cons

I think better integration with social media.

MM
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Melinda M.

Nonprofit Organization Management, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Eventzilla!

Reviewed 6 years ago

Ease of managing registration and I love that it's free. We are a non-profit so it's so appreciated that you keep the basic free!

Pros

I was hesitant to try a registration management site I had not heard of before, but I went ahead and did it. I've been very impressed in how great it works! It's pretty easy to use and if you can't find something, you can search the Q&A section. I've been using it a little over a year now for various events for our non-profit and I love the fact they keep the costs low, and even free for the general system. We will continue to use and promote Eventzilla whenever possible!

Cons

Honestly, I can't think of any. I've noticed it has a tendency to remove my cover photo at times and rearrange my custom questions. But those are just little quirks that are easy to work around. Just double check everything before publishing the event!

SP
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Steven Pharris MSW L.

Nonprofit Organization Management, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New Customer

Reviewed 2 years ago

We love it, it has saved so much time and looks so much better than any product we have used in the past.

Pros

The ease of the functions and the layout takes less time to set up, organize, and download reports. Registrations are easy to complete and our customers are increasing. A simple well organized platform has yielded higher profits for use and less abandoned registrations.

Cons

A would like to see the ability to upload a custom certificate as opposed to the 2 options available.

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Tanuj S.

Entertainment, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hassle Free Hosting and Attending Events

Reviewed 2 years ago
Pros

1. Event Registration process is very easy, convenient and user friendly & does not require many days for getting your events live. 2. Payment Withdrawal Methods are amazing unlike others where you have to wait for completion of event. 3. The best part is we can self apply for refund, no need to involve in time-wasting processes of calling customer care executives & all. 4. If we have a good budget then we can also use their marketing strategies where they will promote our events and help us in making our event successfull. 5. Group Discounts is the most amazing feature, although i haven't taken any group discount benefit as my friends have different taste but I think people can use this amazingly.

Cons

1. Features in basic plan should be increased. 2. All Everything is perfectly FINE. Keep it up Guys!

MG
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Mitch G.

Hospitality, 11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review

Reviewed 3 years ago

It has been good so far with a few frustrations of not understanding the ticket setup. Customer service has been pretty responsive.

Pros

I liked that it was easy to setup a new event. The step by step process explains most of what is needed, especially for simple events.

Cons

The reporting is not the best and trying to have different ticket options in terms of limiting amount of tickets sold per timesolt. It is not so easy to set up.

JT
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Jessica T.

Events Services, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Always Getting Better

Reviewed 5 years ago

I obviously really like Eventzilla, as I switched to using them in 2014 and have stuck with them. Getting a custom URL, getting money deposited weekly (and not at the end of my event like other sites), and a slew of other features make it a really great choice.

Pros

I love the functionality vs. price. I have been using Eventzilla for several years now and they are always improving the functionality, yet the price to the consumer is always low compared to other ticketing sites.

Cons

I think some menus could be streamlined and easier to find/navigate, but it's a very small complaint and not a huge deal.

cs
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col s.

Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I like the professionalism it provides me and ease of use.

Reviewed 5 years ago
Pros

That it is web based and easy to access and edit when needed. I like that I can copy and event and edit it with a new link. That is a time saver.

Cons

No cons were added to this review

NT
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Nechelle T.

Government Administration, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Longtime User

Reviewed 3 years ago

I've used Eventzilla for several years and will continue to use for events that are free.

Pros

I like that I can customize the the registration link with the event name in it. I like that you are able to create more than one ticket type.

Cons

I didn't like all the information requested if you're having an event where fees are collected. Most sites just send you the payout to whatever address you select. Eventzilla wanted bank information for the company which I was unable to provide.

AD
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Anna D.

Education Management, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great way to manage and set up an event!

Reviewed 5 years ago

We love that Eventzilla allows you to make your own questions as part of registration in order to correctly collect all of the data needed to ensure we are set up. Highly recommended!

Pros

I love that Eventzilla is a trusted site that has been around for 9 years. It offers setting up the event, sending invites, collecting payments, as well as tracks attendance to give you great data.

Cons

We had a glitch a few years ago with the ticket posting, but it was corrected. Very few errors, great product. Well worth it!

RS
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Ross S.

Entertainment, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Need an app

Reviewed 5 years ago
Pros

Cost is better than other services I’ve looked at. Pretty easy to use and I’m able to input all the information and forms I require for registration.

Cons

No app. Although possible through the website, it would be nice to have an app to make check in easier when out of service areas.

Vendor response

Thanks Ross for sharing your feedback. We do have an app for both iPhone and Android users to track registrations in real-time and check-in attendees by scanning the QR code on tickets. Here are the links: iPhone app https://itunes.apple.com/us/app/eventzilla/id525214852?mt=8 Android app https://play.google.com/store/apps/details?id=com.gmail.EventZillaAppStore&hl=en_US - Customer Success Team @Eventzilla