Experience.com - 2026 Pricing, Features, Reviews & Alternatives

Experience.com is a customer experience (CX) suite designed to manage the satisfaction and engagement of customers throughout their journey. With the CX Campaigns, professionals can automate survey requests, personalize outbound campaigns, send anonymous surveys, and more.

Users can trigger automated survey campaigns at various touchpoints in the customer journey and target specific customer demographics, interests, and behavior with customized outbound email campaigns. The solution enables businesses to send anonymous surveys, utilize pre-built survey templates for campaign creation, receive updates on new survey responses or campaign metrics in real-time and send survey campaigns directly to mobile devices.

Experience.com includes an EX solution which enables businesses to gather feedback from employees, measure employee sentiment, and build campaigns. Users can streamline gathering employee feedback by automating EX survey requests and engaging with employees at touchpoints in the employee journey. HR managers can create customized EX survey templates, send anonymous EX surveys, request feedback via SMS, engage potential candidates, streamline recruitment and onboarding, recognize achievements, and support performance management.

With the reputation experience module, team members can enhance search visibility, manage customer reviews, automate review campaigns using Transaction Connect, manually request reviews, or leverage third-party review creation. Experience.com automatically shares customer reviews on social media, consolidates reviews from multiple sources, optimizes online presence, and receives credit score-like insights with the search rank calculator.