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FuseDesk Logo

Help Desk, Support Ticketing, and Messaging Platform

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FuseDesk - 2026 Pricing, Features, Reviews & Alternatives

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FuseDesk overview

What is FuseDesk?

FuseDesk is a support ticketing solution for Infusionsoft and powerful case management that provides a multi-user ticketed support tracking system. Easy to use, powerfuly insightful for business owners and seamless for customers, this solution will help you handle your customers' emails in a more efficient way.

Key benefits of using FuseDesk

  • Access all of your Infusionsoft templates with FuseDesk and reply quicker and easier to all your customers.
  • Avoid multiple usernames and passwords: your FuseDesk login is the same as your Infusionsoft login.
  • View each history of emails, notes and calls in Infusionsoft and FuseDesk.
  • Track all key customer support metrics to measure how well you're doing.
  • Take care of your customers with full transparency.
  • Starting price

    39per feature /
    per month

    Alternatives

    with better value for money

    FuseDesk’s user interface

    Ease of use rating:

    FuseDesk reviews

    Overall rating

    4.0

    /5

    8

    Positive reviews

    88

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.14/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    6

    1

    0

    0

    FuseDesk's features

    Features rating:

    Access controls/permissions
    Activity dashboard
    Activity tracking
    Alerts/Escalation
    Alerts/Notifications
    API
    Automated routing
    Autoresponders
    Call center management
    Canned responses
    Chat/Messaging
    Chatbot
    Collaboration tools
    Communication management
    Configurable workflow
    Contact management
    CRM
    Customer communication
    Customer database
    Customer history
    Customer journey mapping
    Customizable branding
    Customizable fields
    Customizable reports
    Customizable templates
    Dashboard
    Data import/export
    Data visualization
    Document storage
    Drag & drop
    Email management
    Email templates
    Event triggered actions
    Feedback management
    File sharing
    Help desk management
    Inbox management
    Interaction tracking
    Knowledge base management
    Live chat
    Macros/Templated responses
    Mobile access
    Multi-Channel communication
    Multi-Channel data collection
    Negative feedback management
    NPS survey structure
    Offline form
    Performance metrics
    Prioritization
    Proactive chat
    Queue management
    Real-Time analytics
    Real-Time chat
    Real-time consumer-facing chat
    Real-Time data
    Real-Time monitoring
    Real-Time notifications
    Real-Time reporting
    Reporting & statistics
    Reporting/Analytics
    Role-Based permissions
    Search/Filter
    Self service portal
    Service level agreement (sla) management
    Single sign on
    Social media integration
    SSL security
    Support ticket management
    Surveys & feedback
    Tagging
    Third-Party integrations
    Transcripts/Chat history
    Transfers/Routing
    Trend analysis
    Visual analytics
    Website integration
    Workflow management

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    FuseDesk pricing

    Value for money rating:

    Starting from

    39

    Per month

    Per Feature

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about FuseDesk price and value

    Value for money rating:

    FuseDesk support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

    FuseDesk FAQs

    Q. What type of pricing plans does FuseDesk offer?

    FuseDesk has the following pricing plans:
    Starting from: $39.00/month
    Pricing model: Free, Subscription
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of FuseDesk?

    FuseDesk has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does FuseDesk support?

    FuseDesk supports the following languages:
    English


    Q. Does FuseDesk offer an API?

    Yes, FuseDesk has an API available for use.


    Q. What other apps does FuseDesk integrate with?

    FuseDesk integrates with the following applications:
    ActiveCampaign, Zapier, WordPress, Twitter/X, Slack, Meta for Business, Keap, Twilio


    Q. What level of support does FuseDesk offer?

    FuseDesk offers the following support options:
    Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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