Glance - 2026 Pricing, Features, Reviews & Alternatives

Glance is a comprehensive digital engagement software platform that enables real-time human guidance within digital customer experience environments. The platform facilitates seamless collaboration between service representatives and customers across websites, portals, mobile applications, and authenticated sites. Glance primarily serves enterprise organizations in financial services, insurance, SaaS, healthcare, tax and accounting, and retail industries, where high-value customer interactions and complex transactions necessitate personalized human support to complement digital self-service options.

The platform's core functionality centers around several key features including cobrowsing, which allows representatives to see exactly what customers see on their screens without requiring downloads or plugins; mobile solutions that transform smartphones and tablets into collaboration tools with in-app connection capabilities; screen sharing for comprehensive visual guidance; and document exchange functionality. Glance implements these features with enterprise-grade security protocols to protect sensitive customer information during collaborative sessions. The system is designed to integrate directly into employee workspaces, leveraging business intelligence and AI signals to enable proactive customer engagement at critical moments in the customer journey. The platform supports various use cases including transactions assistance, advisory services, upselling and cross-selling, claims management, customer onboarding, and mobile support, all designed to increase customer satisfaction, reduce call handling times, and improve first-call resolution rates.

Glance offers extensive integration capabilities with popular CRM and CCaaS platforms, allowing representatives to initiate collaborative sessions directly from their existing workspaces. The system provides APIs that enable organizations to embed Glance functionality within their websites, portals, and mobile applications, creating a seamless experience for both customers and employees. These integration capabilities allow enterprises to leverage their existing technology investments while enhancing them with Glance's visual engagement tools. The platform's architecture supports both cloud-based and on-premises deployment models, providing flexibility for organizations with varying infrastructure requirements and security policies.