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Gnatta
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement tool for omnichannel communication
Table of Contents
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Gnatta - 2026 Pricing, Features, Reviews & Alternatives
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Gnatta overview
What is Gnatta?
Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. The service-level agreement (SLA) system automatically routes incoming messages to available agents in real-time based on priorities and rules.
Gnatta allows organizations to view each customers' interaction history, add specific notes for upcoming conversations, and use the profile aggregation functionality to collect contact details from a single sender. Agents can manage and respond to client reviews across various websites and set up customizable interactive voice response (IVR) messages to facilitate communication with customers, team members, and suppliers. Administrators can sort conversations based on date or time and translate interactions into multiple languages including French, German, Russian, and others according to requirements. Supervisors can also gain visibility into contact volume and trends and track key performance indicators (KPIs) on custom dashboards. Gnatta also allows businesses to notify clients about promotions or delivery updates via SMS messages.
Gnatta facilitates integration with various third-party customer relationship management, order management, and workforce management systems. Other features of the platform include call recording, email notifications, secure socket layer (SSL) encryption, single sign-on (SSO), and call blocking.
Key benefits of using Gnatta
• Comprehensive workflow engine giving complete freedom to customize the customer journey
• Products with per seat pricing
Starting price
per month
Alternatives
with better value for money
Gnatta’s user interface
Gnatta reviews
Overall rating
4.7
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
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3
2
1
2
1
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Gnatta's key features
Most critical features, based on insights from Gnatta users:
All Gnatta features
Features rating:
Gnatta alternatives
Gnatta
Starting from
30
/user
Per month
Salesforce Service Cloud
Starting from
25
Per month
CloudTalk
Starting from
19
Per month
Lucky Orange
Starting from
39
Per month
Gnatta pricing
Value for money rating:
Starting from
30
/user
Per month
User opinions about Gnatta price and value
Value for money rating:
Gnatta integrations (3)
Top integrations
Gnatta support options
Typical customers
Platforms supported
Support options
Training options
Gnatta FAQs
Gnatta has the following pricing plans:
Starting from: £30.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Gnatta?
Gnatta has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Gnatta support?
Gnatta supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Polish, Spanish, Swedish
Q. Does Gnatta offer an API?
Yes, Gnatta has an API available for use.
Q. What other apps does Gnatta integrate with?
Gnatta integrates with the following applications:
Salesforce Sales Cloud, Shopify
Q. What level of support does Gnatta offer?
Gnatta offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat