Gymcatch Reviews

I love the fact that it is app based for customers. I moved away from this software years ago when I ran a small gym - now that I have returned there are even more features - allows freedom to tailor to your business and customers.

Having to use desktop site as admin to do more of the back office features.

Thank you very much for taking the time to write a review Jodie. We really appreciate it and are so pleased you came back to Gymcatch! Delighted the software and price-point are working for you and that the app is a differentiator too. Many thanks again, Ollie Director & Founder

Gymcatch has all the features that I need for bookings for my fitness classes. The zoom integration is key and i like the auto-refund options. My customers are finding it easy to use & straightforward to book classes. The internal message system is great and my customers like that it integrates with your calender. Having the catch up link avaialble through the booking link is such a time saver!

For customers to be able to see our full timetable when searching for classes, rather than a restricted view of only the week ahead would be much better.

Thank you very much for your review Carla, it's really appreciated and delighted this is meeting your needs. Also pleased to update that in our upcoming release we will be extending the default week to a month timeframe for the class list view returns. Many thanks again, Ollie Director & Founder

Feels fun and modern Like that it’s a growing company The people are really helpful in the chat when you can’t work something out.

Calendar integration not great sends double one that’s cancelled so you calendar is a mess. No name on booking in the calendar . No reminder text sent to clients . Not designed for 1-1 bookings PT. Want to reach out for help in the evenings and weekends but gym Catch closes. Vids on YouTube are fast and bit quick to follow. Bit expensive as most people need all the add on’s to compete with other booking systems. Would like more templates on offer.

Many thanks for taking the time to write a review Helena. We appreciate the feedback! I'm pleased that you've found the feature set wide and our team helpful. Thank you for the calendar sync and PT feedback. We've certainly focused on group classes historically and we agree there's some enhancements to make for intelligent variable appointment scheduling and these will be going into development...

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The instructional videos for customer support and guidance are effective for learning how to utilize the service. The incorporation of the service into websites is commendable, and the application boasts an appealing appearance.

The sole difficulty I encountered was the inability to connect the API to my website to enable direct booking.

Thank you very much for taking the time to write a review, Sherif, it is very much appreciated! Delighted to hear that Gymcatch has been successful for you and that our support articles and videos were so helpful. Many thanks again, Ollie Director & Founder

GymCatch is easy to use, set up and administer. It keeps everything in one place and allows me to handle bookings, payments, integrate with Zoom and host an On Demand library.

There isn’t a way to customise the emails that go out to bookers. The On Demand functionality could also be improved to allow videos to be hosted on a GymCatch page so bookers aren’t redirected off to other sites.

Thank you for taking the time to write a review Natalie - it is greatly appreciated! Thank you too for the email notification and on demand feed-in, always very welcome. Both are or will be undergoing enhancements in coming months so we look forward to updating you on those soon too! Many thanks again, Ollie Director & Founder

It’s simple to use, both as a business and a client for my business.

It glitches sometimes and customers can not register or check in but this is easily rectified if I “attend” then after class.

Thank you very much for your review Amy! Very much appreciated and we're so happy you chose Gymcatch! I'll email directly on the other item you raise as that should be resolved! Many thanks again, Ollie Director & Founder

So easy for people to download and book into what ever classes they want too

Nothing it saved me so so much time and stress

Thank you for taking the time to write a review Amy. We really appreciate it and are so happy we've been able to help you and your customers over the years! Many thanks again, Ollie Director & Founder

The customer service at Gym is amazing [SENSITIVE CONTENT HIDDEN] goes above and beyond and the booking site itself is quick and easy to use. I cannot fault Gymcatch amazing booking system and superb customer support. Cannot recommend enough.

There isn't much I don't like! It would be nice to see the other customers name when someone books 2 places

Hi Olivia. Thank you very much indeed for taking the time to write a review - the team and I really appreciate it. We're so proud to support you and so many other group instructors out in the community. Many thanks again, Ollie Director & Founder

Low admin from a business owner point of view. Super slick and easy to use for clients. Visually great. Extra like calendar sync and checks are brilliant. To be fair I could go on and on about it. It’s that good

None at all. I really can’t fault it all.

Thank you for taking the time to write a review Sassy. We really appreciate it and are delighted that Gymcatch is making such a difference to you and your dancers. Many thanks again, Ollie Director and Founder

Being a busy instructor, I needed a easy, functional and professional payment system that delivered. From the first point of contact to setting up my business and using on a daily basis, Gymcatch has been exceptional. Customers have commented on how easy it is to use and I found the set up and functionality very straight forward and simple.

Membership packages, which I know the team are working on.

Thank you very much for taking the time to write a review Louise. The team and I really appreciate it and I'm pleased we were able to help. Also pleased to report Memberships are now really not far away! Many thanks again, Ollie Director and Founder

Easy to use and reasonably priced. Ability to collect client data.

I'd love to see more measuring capabilities - e.g. how many clients are purchasing particular packs. This will assist with sales and marketing. An easier way to intergrate the booking system into my website so customers can book directly from my website.

Thank you very much for taking the time to write a review, Jodie, it's very much appreciated. Great to hear that you found the system easy to use and our price point was right for you. We are always working on enhancing our features and services so we will certainly consider adding these options in to our reports and analytics. Many thanks again, Ollie Director & Founder

An easy to use system at an affordable price. You get a free trial to try it out before you make a purchase. It is now fully intergated with zoom if you have online classes. You are able to set up discount codes, packages, take payment for block bookings and also ad hoc payments. If you use this code you will get an extra month added to your introductory free trial [SENSITIVE CONTENT HIDDEN]

Some features that were missing have now been included, such as participation waivers.

Thank you very much for taking the time to write a review Bernadette, we really appreciate it. So pleased to read you're making the most of our features and our referral scheme too! Many thanks again, Ollie Director & Founder

Love this software. Really easy to set up and deploy. Customer Support was exceptional. Response was very quick and resolved my issues immediately with some great How to Videos. Love the scheduling and set up of packages, classes and my customers are finding it easy to use

The monthly passes causes some issue with booking as you can not book classes for the future is it expires the next day even if you have ticked the continuous booking. It is frustrating for my customers but I do understand why this can't be changed. I don't want to use memberships which I guess is the solution.

Many thanks for taking the time to write a review Alison, we really appreciate it. Delighted to read you've found the software easy to use and our support set up and team responsive/helpful too. I think you're correct that memberships are the solution to the passes challenge you reference - please do get in touch with us on support if you'd like to talk that through in any greater detail. Many thanks again, Ollie Director & Founder

The phone app is excellent and there are now lots of add on features that have helped me take and manage online bookings from anywhere. There are videos explaining how to do things. The team listen to suggestions… example courses and drop ins. The emails are great so everyone knows what is happening.

A few things, some times clients click twice and end up booking in twice and do not mean to. There are lots of options and I feel there is lots to go wrong if you don’t fully understand the set up. I am still learning. The “How to “ videos are excellent. Sometimes there are lots of clicks to get to where I need, all takes time. Generally the product is excellent though.

Many thanks for taking the time to write a review Charlotte. We really appreciate it and are so pleased the software is meeting your needs and expectations. Thank you too for the feedback - passed to the product team as we're always working to make things easier! Many thanks again, Ollie Director & Founder

Simple to use for both business and clients themselves. It saves me so much time and has been a bit of a life saver this year in particular.

There will always be small things which could be improved upon. I have found that when I have messaged Gymcatch to ask about new things I would like, they are generally already setting them up. They are brilliant at keeping up with what the sector needs.

Thank you very much for the review Jo. We really appreciate you taking the time and are delighted that Gymcatch has been of assistance, especially in this most challenging of years! Thank you too for referring us - it's the #1 way in which we grow so valued greatly! Many thanks again, Ollie Director & Founder

The integration of Zoom so clients can book everything in one place. Memberships and passes to offer. Easy for clients to use.

You have to sometimes go forwards and back to find what you are looking for. On demand I do not use and have to use a different way to get on demand videos to clients as this doesn't work for me on GymCatch as too complicated and not easy for clients to access. Sending YouTube links has been easier for me. It would be good if there was a portal or easy access area for clients who are on a specific membership or want to purchase on demand, to access recorded content.

Thank you very much for taking the time to write a review Maryann. We really appreciate it and I'm delighted to learn how our feature set, and Zoom+Membership features have helped you bring everything in one place. Thank you too for the on demand comments. Including within (or only within) a Membership is most definitely doable. If that's the point of question please do contact us directly (these reviews are deliberately part anonymised), and we'll gladly guide you through it if needed. Many thanks again, Ollie Director & Founder Director & Founder

It’s easy for everyone to use . I have had very few issues and any queries I’ve had have been answered immediately and I am old and not great with software !!😂

Slight niggle …. I have to log on through business portal every time ! Unless I’ve got that wrong ???

Thank you very much for taking the time to write a review, Alida, we really appreciate it. Delighted to hear that the system has proved easy to use for all. Re your question around the Business Portal - there's a keep me logged in feature, as well as in mobile app features available, so if you've not found those please do get in touch with the support team and they'll gladly help on those as needed. Many thanks again, Ollie Director & Founder

Gymcatch is an easy system to implement and use. Great for small gyms, studios and PTs. Customers soon got used to using the system and app. Gymcatch is excellent value for money with a great support team. Instant answers and advice via the online chat system.

In terms of managing our class bookings and payment Gymcatch is absolutely brilliant. Only moved away because we wanted more functionality, especially marketing and campaigns management within the same tool.

Thank you very much for taking the time to write a review, Kevin, it's very much appreciated. Delighted to hear that the Gymcatch system performed for you and, indeed, that the support team were there as needed to. Sorry we've not the outreach features available right now to keep you, but we're ever expanding the feature set so hope we'll be able to help again in the future! Many thanks again, Ollie Director & Founder

As a small fitness provider many of the booking systems were well out of budget for us. Even though we're relatively small we still needed good functionality and that's what Gymcatch offers through their app and add ons. From day one the team at Gymcatch have been amazing. Their response to queries has been pretty much instant. They've listened to everything we've suggested on our journey of using the app and the app itself has been excellent. It's user friendly, our customers love the rewards and our transition from cash to this system has been seamless thanks to the Gymcatch team

To be honest as yet we haven't found any cons

Thank you very much for the review Kim. We're really delighted to have you and the team using the platform across all your different locations. Very pleased the rewards have gone down well too. Thank you too for always being open to providing feedback on future features, input from our customers is the best way to inform the roadmap! Many thanks again. Ollie

Gymcatch is a great booking system and our members have loved it

Setting up some of the packages for recurring offers

Thank you for the review JP! We're delighted we've been able to help The Fitness Link and your members. Thank you too for comments on the recurring offers - I know the recurring membership is going to be a big win here. There's a lot coming to enhance those areas in the next few months (Courses, Memberships and updates to our package view/assignment), so hopeful we'll prove an even better fit soon! Many thanks again, Ollie Director & Founder

Easy to use and navigate with an abundance of features and clear simple pricing

There is nothing I don't like about the software

Thank you very much for taking the time to write a review, James, it's very much appreciated. Delighted to hear that the Gymcatch system was clear and simple to use for you and your customers and that access to our support was readily available and the support team and resources were so effective for you. Many thanks again, Ollie Director & Founder

It was very simple to use and made my life a lot easier.

No complaints as it met my needs for the size of my business.

Thank you for taking the time to write a review Sharon, it's really appreciated! Delighted to hear everything has been easy to use and provided the feature set you need. Many thanks again, Ollie Director & Founder

Extremely easy to view all customers and current and previous bookings they have made. Simple to set up classes, change or cancel them and very helpful knowing each customer booked on will be notified automatically, which saves me a huge amount of time.

The only thing I currently struggle with is the app. It is simple to use yet there is 1 basic fault I can find. When clicking on a class to manage to attendees, we aren't able to add everybody on our customer database or cancel somebody from the class. This is something that needs to be done quite a lot and I'm finding I need to keep logging on through the website to sort which can be time consuming.

Many thanks for your review Carly! Very much appreciate you taking the time and very pleased that the system covers you and your customers requirements. Thank you too for the feedback on the 'on-the-go' functionality. Adding to this to cover your request is certainly on the roadmap. We will complete a couple of features that will feed into those capabilities first but then expand. The Admin Portal is mobile optimised, so hopefully provides a fuller 'on-the-go' option in the meantime. As ever, we'll keep everyone updated on those releases as they rollout. Many thanks again, Ollie Director & Founder

It’s easy to use for both the business and the customer and it’s affordable.

The inability to communicate with customers via text

Thank you very much for taking the time to write a review, Gail, we really appreciate it. Very pleased to hear the software is working so well and, indeed, to receive such an endorsement from someone with 25+ years in the industry . Whilst we don't presently offer SMS features, please do contact the support team if you'd like to learn more about the in-app messaging features that are present. Many thanks again, Ollie Director & Founder

Some customers have found using Gymcatch easier than what they have expected. Some of my customers do not like technology very much so I just say to them its like 'shopping online' for a holiday! It worked for me.

I would have liked the payment processing system all in with Gymcatch and not have a separate software called Stripe.....although it does work well together......

Thank you very much for taking the time to write a review Vanessa, we really appreciate it. Absolutely delighted to read you and your customers find the software so easy to use. Thank you too for the payment processing feedback - we always veer towards custom builds where we can, with that one it's just such a big undertaking (including regulatory approvals etc), we think it's the best route for now certainly. Many thanks again, Ollie Director & Founder