App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
NinjaChat
5
3
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live Chat Software
Last updated: August 2026
NinjaChat Alternatives & Competitors (2026)
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
Zoho Desk
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
Freshdesk
Online helpdesk system and customer service software
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
HelpDesk
AI-powered ticketing system
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
Zendesk Suite
AI powered customer service across all channels
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
Salesforce Service Cloud
AI powered customer service management platform
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
0.5
Value for money
Starting price
No pricing info
0.2
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.5
Value for money
Starting price
No pricing info
0.3
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.1
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.6
Value for money
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.4
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.1
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.3
Value for money
Starting price
No pricing info
Functionality
Campaign Management
5/5
Commenting/Notes
4.8/5
Chat/Messaging
4.8/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.5
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity/News Feed
5/5
Brainstorming
5/5
Alerts/Escalation
4.8/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
API
4.5/5
Canned Responses
4.5/5
AI/Machine Learning
4.2/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5
0.3
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
AI/Machine Learning
5/5
Agent Interface
4.9/5
API
4.7/5
Top Features
Canned Responses
5/5
Chat/Messaging
5/5
Contact Management
5/5