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Raklet
All-in-one community management platform
Last updated: September 2024
Raklet has the following pricing plans:
Starting from: $59.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Raklet?
Raklet has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Raklet support?
Raklet supports the following languages:
Turkish, Italian, French, Danish, Irish, Polish, Dutch, Portuguese, Thai, Norwegian (Bokmal), Japanese, Swedish, German, Spanish, English, Hungarian
Q. Does Raklet support mobile devices?
Raklet supports the following devices:
Android, iPad, iPhone
Q. Does Raklet offer an API?
Yes, Raklet has an API available for use.
Q. What other apps does Raklet integrate with?
Raklet integrates with the following applications:
Zapier, QuickBooks Online Advanced, Salesforce Sales Cloud, Xero
Q. What level of support does Raklet offer?
Raklet offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base
Raklet is an all-in-one community management platform which supports tools like unlimited contacts, automated messages, online payments, event ticketing, advanced reporting, custom forms and pages, and more. Raklet is accessible on any internet-enabled mobile or desktop device.
Typical customers
Platforms supported
Support options
Training options
Starting from
59
Per month
Flat Rate
Starting from
8000
Per year
Flat Rate
Value for money
4.6
/5
74
Starting from
59
Per month
Flat Rate
Value for money contenders
Functionality
4.5
/5
74
Total features
189
15 categories
Functionality contenders
Overall Rating
4.7
/5
74
Positive reviews
92
%
62
6
4
1
1
Overall rating contenders
Jesse R.
Owner
Mental Health Care, self-employed
Review source
Transcript
Jesse R.: Hello, my name's Jesse. I'm the Clinical Director [inaudible 00:00:04] Chaotic Good Counseling and Consulting, a small online teletherapy practice, and I would give Raklet four stars out of five. Raklet would be the first software of its type that I have tried. Previously, I had attempted managing online communities just using my head, and that did not work so well, and Raklet seemed as though it would be a good way to take some of the mental load off and conduct business a bit more efficiently. I chose Raklet as it was the most affordable and cutting edge option that I ran across on AppSumo, and so it was my first and only software that I've tried and I'm planning on sticking with it. I'm sure part of the difficulties I've encountered have been related to me wrapping my head around a software that's new, and I'm excited to see where the company goes. The setup process was simple, as they guided me through step-by-step, the very initial process. Have an idea ahead of time of what you would like to do with online communities before jumping into such a service. The way it's advertised is very broad, and while there is a high likelihood that there's aspects of the service they offer that I just don't understand yet, it would definitely help to have a plan in mind ahead of time of how you would intend to use it prior to making the decision to purchase.
Amando Boncales B.
Education Management, 11-50 employees
Used daily for 1-2 years
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We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly. The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal. There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there. It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding. There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful. I would strongly recommend this platform to any serious businesses that want to give their users a great experience.
Feature limitations on artifact submission
Hi Amando, Thank you so very much for taking the time to write us a review. As a team, we are doing our very best to make our platform user-friendly and customizable. It's also very important for us that our customers find a direct way to communicate with our team, so any suggestion or support request doesn't go overlooked. It's a pleasure to be of service. Best, Raklet Team
Rafael M.
Nonprofit Organization Management, 1-10 employees
Used daily for 1-2 years
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Overall, my experience with Raklet has been overwhelmingly positive. It has streamlined our membership management processes and improved communication with our members significantly. The support team has been responsive and helpful whenever we encountered any issues or had questions.
Raklet’s user-friendly interface and comprehensive features make membership management a breeze. I particularly appreciate the ease of creating and managing member profiles, sending out newsletters, and organizing events all from one platform. The customization options for membership levels and payment plans are also impressive, allowing for flexibility to suit our organization’s needs.
While Raklet offers robust features, I found that some advanced customization options could be more intuitive to navigate. Additionally, occasional technical glitches or slow loading times can occur, although they are usually resolved quickly by the support team.
Joaquin P.
Defense & Space, 51-200 employees
Used weekly for 1-2 years
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Easy to install, easy to use, fantastic customer support - responsive and helpful. It has same features as traditional community software/platforms for a fraction of the price.
The overall generic/initial look is not too ‘modern’, and unless you’re a bit tech savvy it’s hard to modify.
Julia D.
Sports, self-employed
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I hope that Raklet have a look at their customer service.
I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.
* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.
As the founder of Raklet, I want to provide more insight into this situation. We have been operating as a remote company since 2013. This approach allows us to offer the best pricing in the market without compromising on the quality of our product. Our platform is designed to be modern and user-friendly, ensuring a seamless experience for our customers. Additionally, we take pride in offering free email/chat support, and our dedicated team aims to respond to inquiries within 24 hours, often responding within minutes. We don't have false advertising and we offer integrations with Zapier or Make. We saw that there was an event created but still followed up and see if there was an ongoing issue. Then we found out that the main issue - the platform was not usable offline. Besides all, the trial stage was passed and the monthly subscription was directly purchased. Then cancellation and refund were requested, so we guided and supported the cancellation, but as per our policies, there are no refunds and we explained in detail with documents. Still, it seems like this was written to impact our online reputation.
Joe B.
Entertainment, 1-10 employees
Used daily for less than 6 months
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Better than expected especially with the help on customizations to make it work for our needs
Accessibility to developers was key to set up the system to suit our needs
Different time zone means a delay on responses