Raklet has a lean and well thought architecture that provides you the most important features you need for membership features. It looks familiar from day 1 and is easily usable by staff without extensive training.
Well, we are currently working on a feature to customize Raklet to insert a specific type of membership information. If we fail on that, its customizability would be the least liked feature but currently that is not the case.
Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.
It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.
Nothing in particular. It works like a charm.
Likelihood to recommend: 10/10
We have been using it for about 3 years, but we are very satisfied, but the prices are high due to the exchange rate difference. It may be more flexible for low-income organizations.
Easy to use and straightforward. We are people with low vision, a more visible visuality can be used.
Coloring and themes can be chosen. We are people with low vision, a more visible visuality can be used.
Likelihood to recommend: 8/10
This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of Mountain Standard Time. Names are foreign and it does not seem that English is the common language. They are very slow to return emails or to address the issues. Things would randomly go wrong - and no recourse was offered, much less apologies offered.
the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.
Not consistent. The updates seem to "break" processes that had been working fine.
I'm founder of Raklet and I want you to know more about what happened here.
We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market.
Our product is modern and easy to use.
We offer free email/chat support and respond in less than 24 hours (usually within minutes).
We worked with Horticultural Art Society for about 18 months. We offered them a huge discount in order to help their non-profit grow. Things went great on the first year, they even had a 5 star review on this site with a great comment (unsurprisingly it is now deleted).
They collected significant amount of payments so our payment gateway requested additional info about their owners as part of Know-Your-Customer laws and regulations. They declined to provide necessary documents, hence their payment account got disabled.
We responded 200+ emails along the way, tried our best to help them out but they did not cooperate, so here we are...
Likelihood to recommend: 0/10
I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.
It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.
At the moment - I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members. - Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites. - The graphic possibilities of Newsletters might be potentiated. - It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use. - It might be developped the use of Raklet as Social Network of Members. - It might be developped the use of SMS for the payment of the fees!
Likelihood to recommend: 10/10
Essentials: $49/month billed monthly or $39/month billed annually
Professional: $99/month billed monthly or $79/month billed annually
Premium: Contact Raklet for pricing information
Raklet offers special pricing (50% discount on Professional and Premium annual plans) for qualified non-profit organizations and educational institutions.