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Re:amaze Comparison

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Overview

Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(49)

5

4

3

2

1

43

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.
The features and value are fantastic. The interface is clean, modern, and easy to navigate.
I love how easy it is to use and setup. Really great for communication with clients.

Cons

That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field.
The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.
It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off.
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features2
  • API
  • Chat

Integrations

  • Total integrations27
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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