Regpack Pricing, Features, Reviews & Alternatives

Regpack

Web based software for online registration and payments.

4.41/5 (292 reviews)

Regpack overview

What is Regpack?

Regpack is a comprehensive online registration and payment management solution. Regpack is widely used by organizations around the world to help in the management of various online and in-person courses and classes, camps, conferences and events, trips, and more.

Regpack gives you all the tools you need to manage every aspect of your event or program, both virtual and in person, including flexible form building, real-time dynamic reporting, integrated online payments, automatic payment plans, variable pricing, and more.

Our clients see an increase in enrollment, revenue growth, and are more efficient in day to day management tasks.
www.regpacks.com

Pricing

Starting from
$125/year
Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Regpack screenshot: Payment checkout formWhat is Regpack? | Online Registration SoftwareRegpack screenshot: Automatic Billing Payment Reporting Regpack screenshot: Payment Reporting Regpack screenshot: Product ManagementRegpack screenshot: Create new account page

Regpack user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.1
  4.3
Tami B.

Flexible system that can be used for much more than just registering users

Used daily for less than 6 months
Reviewed 2018-05-08
Review Source: Capterra

Pros
Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons
Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.

Response from Regpack


Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Andrew B.

Robust product with lots of options, but some glitches

Used weekly for 2+ years
Reviewed 2020-07-15
Review Source: Capterra

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Pros
Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Cons
It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Response from Regpack


Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end.

I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month.

All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Franklin T.

Emerson Rec. Camp

Used daily for 6-12 months
Reviewed 2021-03-20
Review Source: Capterra

Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.

Pros
The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.

Cons
The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.

Response from Regpack


Franklin, it's so great to hear your feedback! We are grateful to work with you and Emersonn! Happy to hear that after this challenging year, we were able to help support you through!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Julian S.

Great idea, very poorly executed

Used daily for 6-12 months
Reviewed 2020-11-06
Review Source: Capterra

Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.

Pros
Flexibility/versatility of the software One of the support managers was willing speak over the phone, despite email-only support.

Cons
There are recurring system errors that cause failures in payment processing Regpack support is slow to respond, not able to provide adequate details It is not possible to speak with Regpack employees, even during a critical system failure

Response from Regpack


Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Dominic B.

We needed customization and Regpack fit our needs the best.

Used daily for less than 6 months
Reviewed 2020-12-18
Review Source: Capterra

Pros
We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.

Cons
There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.

Response from Regpack


Dominic, so great to hear that Regpack offers the flexibility to create your process the way you'd like it to be instead of the other way around! We're glad to have you as part of the RP family. We also invite you to join our bi-weekly Desk Side Chats where our Success team is available to you LIVE to answer questions and show best practice tips for using Regpack to the fullest!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Regpack pricing

Starting from
$125/year
Pricing options
Subscription

Regpack features

Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
CRM
Calendar Management
Contact Management
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
Email Marketing
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Surveys & Feedback
Third Party Integrations

API (506 other apps)
Social Media Integration (299 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Regpack

Key features of Regpack

  • Easily manage user applications, including multi-step apps.
  • Manage attendance at events
  • Filter any data point in your system.
  • Integrates with user brand, including website embedding.
  • Pay electronically
  • Form builder
  • Lead capture and delegation
  • Charge users in any currency
  • Build a registration process
  • Search applicant information
  • SSL encryption
  • Manage multiple vendors
  • Seamless and secure data backups.
  • Send out, manage and view stats on surveys.
  • Collect client’s feedback
  • Relevant questions for each applicant
  • Sell tickets for events
  • Trigger-based email communication
  • Applicant dashboard
  • Set users on their own unique registration path.
  • Manage user information and payments all together.
View All Features

Benefits

● Regpack has the capability to manage event lifecycle by allowing applicants to register for events, manage attendance at the events and support automate email communication.

● Regpack's form builder offers conditional logic functionality that ensures applicants can see only the relevant questions and information to ensure maximum registrations are completed.

● The solution offers full social network integration that allows applicants to interact with each other and share their ideas about an event at various social media platforms.

● Event organizers and administrators can customize the registration process through Regpack. It supports multiple payment options including credit cards, cash cards, e-check and so on.

● With Regpack users can access data anytime and from anywhere as all information is stored securely in the cloud.