Regpack Pricing, Features, Reviews & Comparison of Alternatives

Regpack

Web based software for online registration and payments.

4.44/5 (262 reviews)

Regpack overview

What is Regpack?

Regpack is a web based event registration and management solution designed to cater to the needs of small and medium-sized businesses. The product is widely used by organizations across the United States to helps in the management of various courses, sports league, conference applications, camp registrations and memberships.

Regpack offers a smart registration interface that helps users to build forms, view accurate applications, communicate automatically with applicants and publish events on multiple social media platforms. It allows users to create a customized registration process for each applicant type ensuring all relevant information is gathered in one go and the conversion rate is also high. The solution offers trigger based communication that allows users to send bulk automatic emails to a list of participants that can be created with filtering tools.

Regpack allows users to generate graphs and charts that help in visualizing the data. The statistical engine of the product has filtering capabilities that allow users to group applicants on various criteria. The data can further be exported or shared with other users in XLS, CSV or PDF format. To ensure the safety and security of data, the solution implements SSL during the registration process. It also offers periodical backup of the all data ensuring that none of the user’s data is lost and applicants have access to the most recent information.
www.regpacks.com

Pricing

Starting from
$89/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Middle-East and Africa

Supported languages

English
Regpack screenshotWhat is Regpack? | Online Registration SoftwareRegpack screenshotRegpack screenshotRegpack screenshotRegpack screenshot

Regpack reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.1
  4.4
Erin Rushforth

The best decision I made this year

Used daily for less than 6 months
Reviewed 2019-05-10
Review Source: Capterra

It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again.

Pros
Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted. I also like being able to work on multiple unrelated projects for different teams.

Cons
Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need.

Response from Regpack


Erin, high praise, thank you!

It's wonderful to know that Regpack has been a good business decision for your organization.

We love to hear that our clients can spend more time on tasks besides managing registration and payments, since Regapck makes this just work!

Even better is knowing that using a business tool like Regpack can help increase your enrollment, as well as getting paid when you need to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Linda Harrison

Regpack Review

Used daily for 2+ years
Reviewed 2019-09-20
Review Source: Capterra

Overall we really like Reg Pack, it is the closest we could get to a custom built system. The pricing is very reasonable for what Reg Pack offers I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle.

Pros
We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does. The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well. Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know. I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have. Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration.

Cons
Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features. Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period. Not having the ability to run global reports across multiple projects with like data fields. Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options.

Response from Regpack


Linda, great to hear that Regpack has allowed you and your organization to move away from paper and get a customizable system to fit your exact needs, down to the project level. It's also great to hear you "get it" about the fluff vs function - we aim to provide a business tool that allows you to manage your data how YOU Need to, without getting lost in features you don't need. We're happy to have you as part of the Regpack family!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristin Ginnity

Regpack Worked For Us

Used daily for 1-2 years
Reviewed 2020-01-04
Review Source: Capterra

Overall, our experience was great and we would use Regpack in the future.

Pros
We liked using Regpack for our events. It was easy to set up and you could clone events to make it even easier to set up the next one. You could manage multiple events at once. If I ever had a question, Regpack had FAQs to reference or I could submit my question and someone got back to me within 24-48 hours. The customer service was great!

Cons
This may have been the plan that we were using, but we could only have one admin. This made the processes siloed when having to make updates to our forms.

Response from Regpack


Kristin- so great to hear that you could manage all of your events in one place seamlessly.

For the future, note that it's possible to add as many admins to your account as you need, including free assistant and view only admins to control permissions and access. We try to make it easy to ensure your team can work together efficiently and access the data they need!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rachel Straughen

Known & Trusted

Used daily for 1-2 years
Reviewed 2020-01-24
Review Source: Capterra

Overall our experience has been great. Our registrants know and trust the software and our day camp is better known for it.

Pros
I love that you have the ability to do so many things with this software. Having the ability to customize and really dig deep shows our registrants that we take the time to make this process as user-friendly as possible.

Cons
Sometimes the software can be finicky. Once example was we had an issue with hundreds of uncategorized items. Not sure how they came about, but we had to delete every single one, one by one. There was no feature to select multiple or select all.

Response from Regpack


Rachel - so great to hear that Regpack is able to provide an exceptional user experience for your families. Your online process is your storefront - and building trust with your families is the most important thing. We're so glad to partner with you to make this happen, and make managing your programs easy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amber Taylor, CPA (Inactive)

Lots of functionality but missing some key features.

Used monthly for 1-2 years
Reviewed 2019-04-15
Review Source: Capterra

I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience.

Pros
This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.

Cons
No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone.

Response from Regpack


Hi Amber,

It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments.

While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system.

As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link.

Please reach out to Client Success if you'd like to discuss your issues further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Regpack pricing

Starting from
$89/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starter: $ 89 per admin / month (Up to 2,000 Applicants)
Essential: $ 134 per admin / month (Up to 5,000 Applicants)
Business: $ 224 per admin / month (Up to 15,000 Applicants)
Enterprise: Call for Quote (15,000+ Applicants)

Regpack features

Activity Dashboard
Customizable Branding
Customizable Reporting
Electronic Payments
Reporting & Statistics

API (378 other apps)
Activity Tracking (171 other apps)
Automatic Notifications (207 other apps)
CRM Integration (138 other apps)
Calendar Management (186 other apps)
Custom Fields (149 other apps)
Customer Database (160 other apps)
Customizable Templates (177 other apps)
Data Import/Export (181 other apps)
Email Integration (199 other apps)
Real Time Data (135 other apps)
Reminders (190 other apps)
Social Media Integration (177 other apps)
Surveys & Feedback (141 other apps)
Third Party Integration (230 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Regpack

Key features of Regpack

  • Easily manage user applications, including multi-step apps.
  • Manage attendance at events
  • Filter any data point in your system.
  • Integrates with user brand, including website embedding.
  • Pay electronically
  • Form builder
  • Lead capture and delegation
  • Charge users in any currency
  • Build a registration process
  • Search applicant information
  • SSL encryption
  • Manage multiple vendors
  • Seamless and secure data backups.
  • Send out, manage and view stats on surveys.
  • Collect client’s feedback
  • Relevant questions for each applicant
  • Sell tickets for events
  • Trigger-based email communication
  • Applicant dashboard
  • Set users on their own unique registration path.
  • Manage user information and payments all together.
View All Features

Benefits

● Regpack has the capability to manage event lifecycle by allowing applicants to register for events, manage attendance at the events and support automate email communication.

● Regpack's form builder offers conditional logic functionality that ensures applicants can see only the relevant questions and information to ensure maximum registrations are completed.

● The solution offers full social network integration that allows applicants to interact with each other and share their ideas about an event at various social media platforms.

● Event organizers and administrators can customize the registration process through Regpack. It supports multiple payment options including credit cards, cash cards, e-check and so on.

● With Regpack users can access data anytime and from anywhere as all information is stored securely in the cloud.