It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again.
Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted. I also like being able to work on multiple unrelated projects for different teams.
Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need.
Erin, high praise, thank you!
It's wonderful to know that Regpack has been a good business decision for your organization.
We love to hear that our clients can spend more time on tasks besides managing registration and payments, since Regapck makes this just work!
Even better is knowing that using a business tool like Regpack can help increase your enrollment, as well as getting paid when you need to.
Likelihood to recommend: 10/10
Overall we really like Reg Pack, it is the closest we could get to a custom built system. The pricing is very reasonable for what Reg Pack offers I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle.
We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does. The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well. Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know. I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have. Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration.
Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features. Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period. Not having the ability to run global reports across multiple projects with like data fields. Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options.
Linda, great to hear that Regpack has allowed you and your organization to move away from paper and get a customizable system to fit your exact needs, down to the project level. It's also great to hear you "get it" about the fluff vs function - we aim to provide a business tool that allows you to manage your data how YOU Need to, without getting lost in features you don't need. We're happy to have you as part of the Regpack family!
Likelihood to recommend: 10/10
Overall, our experience was great and we would use Regpack in the future.
We liked using Regpack for our events. It was easy to set up and you could clone events to make it even easier to set up the next one. You could manage multiple events at once. If I ever had a question, Regpack had FAQs to reference or I could submit my question and someone got back to me within 24-48 hours. The customer service was great!
This may have been the plan that we were using, but we could only have one admin. This made the processes siloed when having to make updates to our forms.
Kristin- so great to hear that you could manage all of your events in one place seamlessly.
For the future, note that it's possible to add as many admins to your account as you need, including free assistant and view only admins to control permissions and access. We try to make it easy to ensure your team can work together efficiently and access the data they need!
Likelihood to recommend: 10/10
Overall our experience has been great. Our registrants know and trust the software and our day camp is better known for it.
I love that you have the ability to do so many things with this software. Having the ability to customize and really dig deep shows our registrants that we take the time to make this process as user-friendly as possible.
Sometimes the software can be finicky. Once example was we had an issue with hundreds of uncategorized items. Not sure how they came about, but we had to delete every single one, one by one. There was no feature to select multiple or select all.
Rachel - so great to hear that Regpack is able to provide an exceptional user experience for your families. Your online process is your storefront - and building trust with your families is the most important thing. We're so glad to partner with you to make this happen, and make managing your programs easy!
Likelihood to recommend: 8/10
I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience.
This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.
No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone.
It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments.
While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system.
As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link.
Please reach out to Client Success if you'd like to discuss your issues further.
Likelihood to recommend: 5/10
Starter: $ 89 per admin / month (Up to 2,000 Applicants)
Essential: $ 134 per admin / month (Up to 5,000 Applicants)
Business: $ 224 per admin / month (Up to 15,000 Applicants)
Enterprise: Call for Quote (15,000+ Applicants)