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Retently Comparison

Overview

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(22)

5

4

3

2

1

21

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I felt good about how my customers thought of my business, but it was wonderful to see it in print.
Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.

Cons

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
They are immediately shown the popup but they've hardly used the site so it annoys them.
  • Vendor responds to reviews
  • Last review23 days ago

Key features

  • Total features27
  • API
  • Automatic Notifications
  • CRM Integration
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Distribution
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Monitoring
  • Multi-Language
  • Real Time Notifications
  • Surveys & Feedback
  • Third Party Integration
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrations173
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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