App comparison

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SAP Customer Experience Logo

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Enterprise CRM software

(9)

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SAP Customer Experience Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Apptivo logo

CRM for managing customer accounts

visit website

Features

Total

Apptivo logo
SAP Customer Experience logo

24

69

30

features in common

24

features in common

Apptivo logo

Apptivo user ratings

Functionality

4.3
(711)

Top features

  • Customizable Fields

    5.0

  • For Small Businesses

    5.0

  • Communication Management

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$10/month

Value for money

Apptivo logo
4.7

0.7

SAP Customer Experience logo
4.0

What users say about Apptivo's value for money

We have not yet fully deployed the program, but to date our experience with the flexibility and ease of customization of the program seems to be outstanding.
We did not have to make our business fit their software, they fit Apptivo to our business. The Apptivo team is still available to help, so service is excellent.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
SAP Customer Experience logo

21

182

30

features in common

21

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

SAP Customer Experience logo
4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
SAP Customer Experience logo

28

423

30

features in common

28

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(846)

Top features

  • Client Database

    5.0

  • Online Time Tracking

    5.0

  • HR Management

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

SAP Customer Experience logo
4.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Claritysoft CRM logo

User-friendly customer relationship management software

visit website

Features

Total

Claritysoft CRM logo
SAP Customer Experience logo

20

88

30

features in common

20

features in common

Claritysoft CRM logo

Claritysoft CRM user ratings

Functionality

4.3
(173)

Top features

  • Real-Time Notifications

    5.0

  • For Small Businesses

    5.0

  • Calendar Management

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$49/month

Value for money

Claritysoft CRM logo
4.7

0.7

SAP Customer Experience logo
4.0

What users say about Claritysoft CRM's value for money

The customer service is OUTSTANDING and they are eager to assist with improvements and enhancements of the CRM. I am happy with this product and recommend it.
You will have nothing but positive feedback from this software, it is so useful, the email system, when you link it to your Outlook Calendar is amazing as well.
Salesforce Sales Cloud logo

Cloud-based CRM & Sales Automation

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Features

Total

Salesforce Sales Cloud logo
SAP Customer Experience logo

24

192

30

features in common

24

features in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud user ratings

Functionality

4.4
(18.4K)

Top features

  • Template Management

    5.0

  • Drag & Drop

    5.0

  • Purchase Order Management

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$25/month

Value for money

Salesforce Sales Cloud logo
4.0
SAP Customer Experience logo
4.0

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
Zoho CRM logo

CRM software that helps you sell smarter, better, faster.

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Features

Total

Zoho CRM logo
SAP Customer Experience logo

26

202

30

features in common

26

features in common

Zoho CRM logo

Zoho CRM user ratings

Functionality

4.3
(6.7K)

Top features

  • Gamification

    5.0

  • Business Process Automation

    5.0

  • Website Integration

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$14/month

Value for money

Zoho CRM logo
4.3

0.3

SAP Customer Experience logo
4.0

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
EngageBay CRM logo

Integrated sales & marketing software for growing teams

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Features

Total

EngageBay CRM logo
SAP Customer Experience logo

29

228

30

features in common

29

features in common

EngageBay CRM logo

EngageBay CRM user ratings

Functionality

4.6
(780)

Top features

  • Multi-Account Management

    5.0

  • Customer Segmentation

    5.0

  • Content Delivery

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$14.99/month

Value for money

EngageBay CRM logo
4.7

0.7

SAP Customer Experience logo
4.0

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Dynamics 365 logo

ERP and CRM applications from Microsoft

Features

Total

Dynamics 365 logo
SAP Customer Experience logo

20

115

30

features in common

20

features in common

Dynamics 365 logo

Dynamics 365 user ratings

Functionality

4.3
(5.6K)

Top features

  • Trend Analysis

    5.0

  • Financial Analysis

    5.0

  • HR Management

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$50/month

Value for money

Dynamics 365 logo
4.1

0.1

SAP Customer Experience logo
4.0

What users say about Dynamics 365's value for money

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Spotler CRM logo

The Powerful CRM for Growing Teams

Features

Total

Spotler CRM logo
SAP Customer Experience logo

24

168

30

features in common

24

features in common

Spotler CRM logo

Spotler CRM user ratings

Functionality

4.2
(462)

Top features

  • Template Management

    5.0

  • Pipeline Management

    5.0

  • Event Triggered Actions

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$17/month

Value for money

Spotler CRM logo
4.5

0.5

SAP Customer Experience logo
4.0

What users say about Spotler CRM's value for money

The service from RSS has been outstanding and they help to provide solutions and alternatives quickly and as best as they can.
I have really enjoyed using RSS for my day to day administration and for quoting purposes. It is an effective platform with lots of good features and work arounds.
Odoo  logo

Full Suite of Integrated Business Apps

visit website

Features

Total

Odoo  logo
SAP Customer Experience logo

22

370

30

features in common

22

features in common

Odoo  logo

Odoo user ratings

Functionality

4.1
(845)

Top features

  • Third-Party Integrations

    5.0

  • Quotes/Estimates

    5.0

  • Cataloging/Categorization

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$0/month

Value for money

Odoo  logo
4.0
SAP Customer Experience logo
4.0

What users say about Odoo 's value for money

Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
SAP Customer Experience logo

18

198

30

features in common

18

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(763)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.2

SAP Customer Experience logo
4.0

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Salesforce Starter logo

CRM for small business

visit website

Features

Total

Salesforce Starter logo
SAP Customer Experience logo

19

81

30

features in common

19

features in common

Salesforce Starter logo

Salesforce Starter user ratings

Functionality

4.2
(201)

Top features

  • Third-Party Integrations

    5.0

  • Mobile Access

    5.0

  • Survey/Poll Management

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$25/month

Value for money

Salesforce Starter logo
3.9

0.1

SAP Customer Experience logo
4.0

What users say about Salesforce Starter's value for money

It was a fantastic experience and an essential for a company looking to better engage and retain customers on digital platforms.
The code quality was awesome and the staff was super helpful. I think I'm getting the value for my money using this product.
Pipedrive logo

CRM built by salespeople, for salespeople

visit website

Features

Total

Pipedrive logo
SAP Customer Experience logo

19

166

30

features in common

19

features in common

Pipedrive logo

Pipedrive user ratings

Functionality

4.3
(2.9K)

Top features

  • Online Forms

    5.0

  • Offline Form

    5.0

  • Inbox Management

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$24/month

Value for money

Pipedrive logo
4.4

0.4

SAP Customer Experience logo
4.0

What users say about Pipedrive's value for money

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Vtiger CRM logo

All-in-one CRM for small businesses

Features

Total

Vtiger CRM logo
SAP Customer Experience logo

22

83

30

features in common

22

features in common

Vtiger CRM logo

Vtiger CRM user ratings

Functionality

4.2
(338)

Top features

  • Alerts/Notifications

    5.0

  • Performance Metrics

    5.0

  • Email Marketing

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$12/month

Value for money

Vtiger CRM logo
4.5

0.5

SAP Customer Experience logo
4.0

What users say about Vtiger CRM's value for money

This Software has the nice capabilities of assigning the workflow and also to know the status of the work. Search tool has the good performance enhancements.
The best part of the software is when I can add opportunities for my clients revenue for my future projects. It helps me to understand and work easily for my future revenue.
FreeAgent CRM logo

Powerful, easy-to-use CRM your whole team will love.

Features

Total

FreeAgent CRM logo
SAP Customer Experience logo

17

86

30

features in common

17

features in common

FreeAgent CRM logo

FreeAgent CRM user ratings

Functionality

4.5
(72)

Top features

  • Calendar/Reminder System

    5.0

  • Sales Pipeline Management

    5.0

  • Quotes/Estimates

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$60/month

Value for money

FreeAgent CRM logo
4.8

0.8

SAP Customer Experience logo
4.0

What users say about FreeAgent CRM's value for money

The service itself reflects the wonderful people who created it and work for the company. It is easy to use and super customizable.
I have never in my 30 years of being in the mortgage industry and sales seen a rep care more about making a system work for a client than she has. She has been absolutely amazing.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
SAP Customer Experience logo

17

158

30

features in common

17

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.5

SAP Customer Experience logo
4.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Mailchimp logo

Email and advertising marketing automation platform

Features

Total

Mailchimp logo
SAP Customer Experience logo

18

160

30

features in common

18

features in common

Mailchimp logo

Mailchimp user ratings

Functionality

4.4
(17.1K)

Top features

  • Search Marketing

    5.0

  • Geolocation

    5.0

  • Automated Scheduling

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$13/month

Value for money

Mailchimp logo
4.4

0.4

SAP Customer Experience logo
4.0

What users say about Mailchimp's value for money

I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Thryv logo

All-in-one management software built for small business

Features

Total

Thryv logo
SAP Customer Experience logo

22

152

30

features in common

22

features in common

Thryv logo

Thryv user ratings

Functionality

4.1
(495)

Top features

  • SMS Messaging

    5.0

  • Customizable Invoices

    5.0

  • Customer Engagement

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Value for money

Thryv logo
4.0
SAP Customer Experience logo
4.0

What users say about Thryv's value for money

No traffic actually comes to your website, everything goes through a proxy fake version of your site. You have no say so in how your ads look or what message they deliver.
The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.
Agile CRM logo

Sales and marketing CRM for growing businesses

Features

Total

Agile CRM logo
SAP Customer Experience logo

25

221

30

features in common

25

features in common

Agile CRM logo

Agile CRM user ratings

Functionality

4.1
(521)

Top features

  • Support Ticket Management

    5.0

  • Engagement Tracking

    5.0

  • Click Tracking

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$8.99

Value for money

Agile CRM logo
4.1

0.1

SAP Customer Experience logo
4.0

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
Creatio CRM logo

Boost marketing, sales and service performance!

visit website

Features

Total

Creatio CRM logo
SAP Customer Experience logo

26

174

30

features in common

26

features in common

Creatio CRM logo

Creatio CRM user ratings

Functionality

4.7
(121)

Top features

  • Task Management

    5.0

  • Pipeline Management

    5.0

  • Segmentation

    5.0

SAP Customer Experience logo

SAP Customer Experience user ratings

Functionality

4.2
(244)

Top features

  • Customer Complaint Tracking

    5.0

  • Customer Database

    4.8

  • Support Ticket Management

    4.8

Pricing

Starting from

$25/month

Value for money

Creatio CRM logo
4.7

0.7

SAP Customer Experience logo
4.0

What users say about Creatio CRM's value for money

I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.
Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.