Shared Groups Contact sharing solution with GMail integration ( 4.32/ 5 47 reviews) Alternatives to Shared Groups
Explore a recommended list of Shared Groups alternatives for your business in 2019. Compare alternatives to Shared Groups side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Web based customer support
What users mention about Salesforce Essentials See all reviews The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad. Very helpful and friendly software, the interaction between customer and the company is great. I really love the ease of setting up Desk.com and my Agents love the user interface.
Boost marketing, sales and service performance!
What users mention about bpm'online CRM See all reviews If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. Integration of the bpm’online system created a single hub for our data points.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact. Great system for complex billings, dealing with finance functionality and report building. We looked at several products including best of breed in several spaces however integration was going to prove challenging.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with. Easy to use a great solution to start with. Well instructed, with great customer support all around 24/7.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing. Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews Good good good I thought it was excellent this cloud, above all, the easy access, you simply register and ready very safe and reliable. Has some great features that could be really useful. Great integration with other platforms and services. Overall I think Salesforce is a great investment and helps our business to be efficient and successful.
Live Chat Software and Virtual agent for SMBs
AI-powered customer engagement platform
Manage customer support and sales leads right from Gmail
Help desk and live chat solution for customer service
Cloud Based Help Desk Software That Actually Helps
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. New kid on the block so won't have all the features that the bigger apps will have (but will soon).
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Audio-Visual Guidance to your Website
Call center CRM-integrated software
QuickBooks inventory management software for SMBs
AI-based customer service management solution
Calling App for Customer Service Teams & Sales
What users mention about CrazyCall See all reviews It was very easy to set up and that's always a good start. Crazy call is the trustyworthy software. Interface and reports are more than sufficient. We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign).
Multi-channel Customer Communication Platform
ITIL aligned service desk software
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. I have now integrated Help Scout in three companies.
Powerful help desk & service management software
Ticketing software for effortless customer support
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Customer Communication tool for Support, Marketing & Sales
Free online appointment booking software
What users mention about Bookafy See all reviews It is simple, and the customer services is so great whenever you have questions. Thank you Bookafy for making such an easy system to use. About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance. I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution. Their support is amazing and they are friendly, helpful. The product is innovative and new features. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
Intelligent low-code and process management platform
Build your bot now, no coding required.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews They are, by far, the worst company I've ever had the horrible experience of dealing with. How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Cloud-based customer service solution for firms of all sizes
Phone system for support and sales teams
What users mention about Aircall See all reviews The app is basic and good for what you want it to do. It is very easy to use and effective. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well. It is so easy to use and I couldn't recommend it more. Great for dealing with clients over and collecting important information. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable. Freshdesk has been a breeze to set up and use effectively. My team loves how easy it is to quickly work through tickets.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. A great number of features is a benefit, however client for support agents has space for improvement. LiveChat provides an amazing user experience due to its interfaces and great features.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers. It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.
Instant Remote Support. Unattended Remote Access.
What users mention about Zoho Assist See all reviews We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos. The program allows me to solve important issues while accompanying the product. This is a good way to get a loyal customer. For the wonderful price and ability to create custom system installers, it is the best I've used. Also, it doesn't tax the system it runs on.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews So easy customized and really helpful for improvement working process. Very recommended to using this.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Collaborative remote access solution
Online CRM for Small to Mid-Size Businesses
What users mention about Commence See all reviews When I think of Commence I think of integrity. The company offers a robust solution backed by a staff of experienced people. Rapid return on investment. Very good customer support.
Take care of your customers and sales opportunities
What users mention about Capsule See all reviews You are using a CRM system for sales and it does an awesome job. The sales pipeline is very helpfull in discussing the status of the salescycles. Looking at price vs quality and features we still didn't regret choosing CapsuleCRM.
Real Estate CRM & Marketing Platform
What users mention about Propertybase See all reviews Propertybase is a fabulous company, with amazing staff and great tech for Real Estate. He helped a lot, always got back as soon as possible which was like the next day and helped me understand and use this fantastic software. Highly productive contact/transaction/listing management tools, flexible to each of our many processes, and mobile apps are amazing.
CPQ Software (Configure, Price, Quote). Complexity made easy
Complete CRM for sales, marketing, and operations
What users mention about GreenRope See all reviews The customer service is excellent, they're very responsive and happy to help. What users mention about Really Simple Systems See all reviews The only real negative that I can think of is that you are unable to block holidays off to prevent inadvertently making appointments. The layout is clear and reporting feature is good. Support staff (and others) have all been fantastically enthusiastic and helpful. I really like the ease of use, it has simple clear functionality and can be easily customised. Top class product and great value for money.
Grow Your Company in the Cloud with NetSuite CRM
What users mention about NetSuite CRM+ See all reviews With this you just have to worry about the process, to make this happen. Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side. It is also very easy to use. NetSuite CRM also offers a great API with its highly integratable system which makes it even more better.
Web-based ERP & CRM for small & mid-sized businesses.
Own your time. Master your business.
What users mention about vCita See all reviews I work with busy authors and they love the ease of scheduling their own appointments with Vcita. Thank you for saving me time and headaches. I love that new features are being added all the time. I love that I can integrate it with my website. There were some problems with my gmail account at first. However the problem was a setting on my end, not vCita.
CRM with sales and marketing automation
CRM & Marketing Automation built for SMB success
Simple CRM for Small Business
What users mention about AddressTwo See all reviews About a year and a half ago I left it and never was quite the same. M back and regret having the break. Ve had a few questions since I switched back. Answers were extremely quick, clear and useful.
CRM & sales collaboration tool for small businesses
Powerful and Affordable Commission Management Solutions
CRM & Marketing for small businesses and marketing agencies.
What users mention about Hatchbuck See all reviews It's very user friendly and they are open to suggestions for improvement from their customers. Their support team is also fabulous. Excellent customer service and training - easy to use - great help features and video. No way to separate contacts into lists (other than using tags). No social media integration.
Finance and Business Management (ERP) System
What users mention about SAP Business One See all reviews This is one of favorite one ever. That make me feel happy to use in my business and work great. The only this that make me unlikely and sad from it the time that took to make a process sometimes. It has several modules that you can take advantage. In my consulting role, it was relatively easy to help clients learn this software.
Sales acceleration platform designed for deal management
CRM solution for small to midsize firms
Customer relationship management for real estate
Lead management and CRM solution for insurance businesses
Customer relationship management solution for health centers
Complete CRM for Small and Medium Sized Businesses
What users mention about Mothernode CRM See all reviews I like that Mothernode is always trying to improve and keep their technology and capabilities current to better serve its clients. We have been able to better track our leads through MN and report on progress with our marketing efforts thanks to Mothernode. It is a good product and I'm very glad to use it whenever I use it.
Cloud based hospitality & vacation rental software
Web-based integrated business management solution
What users mention about W3B CRM See all reviews I just want to get to work. I had to ask lots of questions and I was always treated like I was the most important person on their client list. For the distributors, having the invoices, reports and expenses in one place is amazing. The W3BCRM Team exemplifies professionalism, a spirit of excellence and attention to detail.
A complete service management solution for SMBs
Marketing automation & CRM for the mortgage industry
Marketing & CRM software for the Real Estate industry
End-to-End Media Publishing Solution
Intelligent CRM for small B2B businesses and startups
What users mention about Salesflare See all reviews Oh, and did I mention that it keeps on improving. Yes, it does and when they roll a new feature out it has good documentation on it. A great all in one CRM that easy to use on all of my devices, which is important. Ease of use, intuitive interface, reliability and all main functionalities of a great CRM system.
Custom-built business management software.
Enterprise SaaS platform for talent acquisition & management
What users mention about Avature See all reviews I love how customizable it is compared to other ATS platforms. It is also very easy to use when building and configuring pieces within it. The ability for users to Self Report is superior to other products. Avature is constantly improving their product, rolling out enhancements, and, thinking ahead to provided what is needed for true AWS achievement.
Cloud CRM & sales automation software
Financial services CRM software
Affordable CRM Software for Small Business
What users mention about BigContacts See all reviews The program is easy to navigate and intuitive. I especially like the ability to customize fields to my specific needs. Minor complaint would be sometimes (not every time - maybe user error?) the Company Name would not appear in contact search. Good value for cost per user. Like the web-based format and the customization options.
Cloud-based CRM solution for small to midsize businesses
Open Source ERP and CRM software suite
What users mention about Odoo See all reviews This system is a brilliant idea and fantastic tool for any business, but it's not intuitive or necessarily easy to use. We just love this product that we have been implementing them for the last 8 years. We today have some really good Organisations. The must I like its the pluging and addons that you can get. I like you can check code and new studio its amazing.
The CRM designed for G Suite.
What users mention about Copper See all reviews Horrible horrible horrible data migration once you decide to switch products. They basically hold your data hostage. M very very glad Google pushed ProsperWorks when signing up for Google Business Apps. The seamless integration with Gmail is amazing. Looks like it would be a great help to my business if I could get it to addon like other Google products...like Folio.
Cloud ERP runs your ENTIRE business - soup to nuts !
Agile, No-code Business Application Platform
Mobile Customer & Field Workforce Management Software (SMBs)
What users mention about Ai Field Management See all reviews The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password. Ai Management if excellent in communication. Several times I was able to speak to top management and they resolved my issues promptly. The software is fast, reliable and secure, which is exactly what you want in this type of product.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews I have to copy them to somewhere else on my computer first. A very minor inconvenience.
CRM/Agency Management System for L&H Insurance Agencies
What users mention about AgencyBloc See all reviews Some of the terms were strange, and that resulted in some of the functionality being lost. I recommend fully Agency Bloc to the agents I work with. It is an affordable professional solution for benefit agents. We all know the importance of backing up data and we all think we have taken this important setp.
Truly Simple CRM & Project Management
All-in-One Club Management Software
What users mention about Virtuagym See all reviews Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product. We offer a simple concept which is of high quality. Thus, we also needed a partner that offered simplicity, good service and a solid product. Excellent experience thus far in setting everything up. Support has been great to work with.
Suite of operations tools for higher education
What users mention about Ellucian See all reviews I like the ease of use in moving from one screen to the next. Overall I can't picture doing my job without Banner Finance, however, it can be a source of frustration too.
Email Marketing, Marketing Automation, CRM/Sales Automation
What users mention about ActiveCampaign See all reviews Automation triggers are very comprehensive and allow for lots of customization. The drag and drop templates are good too. It is a all in one solution with a fairly easy to use interface. Love the kanban style deal tracking. Doesn't actually do what it says it can on its website in terms of tracking capabilities. Terrible technical support.
Experience management platform
What users mention about Qualtrics See all reviews I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have. I love how it pays you just for your opinion. These are great people to deal with and their. I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design.