SmartSurvey Reviews

It is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to...

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No cons were added to this review

The ease of use and simplicity of the programme. I am creating the surveys on behalf of Local Authority Building Standards Scotland. We are currently looking at our membership and require to see if we are currently meeting their needs and where we need to improve. Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you...

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There are some questions that need to be adapted but on discussion I was told there are ongoing developments (matrix questions in multiple answers currently all fields require to be completed even if the response is zero - a default of zero if not completed would be perfect)

-Easy to use after a brief learning curve -Simple to make or take surveys -Can get plenty of responses

-User Interface could be more streamlined from designers side -Loading Problems on survey-taker side.

user friendly software helps my survey more interesting

every aspect of the software worked well with me

So simple to set up the questionnaires Easy for participants to access (multiple ways to access the site- QR codes, weblinks etc) Brilliant behind the scenes options- things like being able to annonomise respondents by removing IP addresses was a huge benefit for my study and meant i was able to make sure i didnt breach any GDPR requirements

There is nothing about this that i feel is a con.

This is the only survey which verifies the demographic information of the attendee of a survey that is created thus making it more legitimate.

Because it is free it is also used by fraudsters creating scams, we advise them to make it more secured.

There are plenty of structures and templates that I can choose from and can customize contents into the surveys. I get triggered once responses are completed. I love the pre selected answers where users do not have to respond to those questions.

I think analytical features could improve and I hope there will be more updates in the near future.

I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic

I honestly can't really fault this system, the only thing I would say is that 7 days may just be a little short for the trial - 14 days would be better.

It was easy to navigate as a user. I don't have any experience at the other end of those seeking information.

I did not have any cons as a user. Screen was a good size, easy to read and easy to flip through pages. Length was determined by those seeking information and sometimes this was long.

i came across this site when doing my dissertation when i was weighing up my options on which platform to use, with this one i found that like some of the others it was one which is very simple and easy to use and gave the user a lot of control over the layout of the service and the format of the questions that can be asked and even as a beginner knew to this i was able to glide through the navigation and have a good play around with all of its features and found it was pretty easy to create services gather results and even export and downloa the results in different formats

sometimes you would like to format text of the questions for example if i wanted to bold something that was important for some reason i had a problem doing this and had to just leave it out but it just didnt work

When initially looking at options for an online survey tool, SmartSurvey offered by far the best service for a competitive price. When enquiring about the service the customer service answered all of our questions and we signed up with multiple accounts. Many people have accessed SmartSurvey and no one has had any difficulties in creating surveys or analyising them. The ease of use and expert customer support is great service.

Having used SmartSurvey for a number of years now we have not had any issue or found anything we 'least' like.

Easy to use, versatile, flexible and provision of useful and easily worked with statistics/data

Sometimes it was a little difficult to find some settings.

Thanks for taking the time to leave a review Ashwyn, your feedback is much appreciated :) Kind regards, Neil

The tool is very intuitive and easy to use. It has multiple functionalities, such as the ability to send via multiple methods and the integration with Salesforce. I also like the ability to create different tracking links for various target groups. The company staff are also very responsive, knowledgeable and helpful.

Perhaps the graphical displays of the results could be nicer

Once you had navigated through the web page the software was easy to use. There were the options of using question templates but you could also make your own. The graphical diagrams of the results enhanced the content of my dissertation.

It took a couple of attempts to navigate the website to create the questionnaire. To create diagrams, charts etc you are required to upgrade to get this facility.

Hi Andrew, Thankyou for taking the time to leave a review, your feedback is much appreciated! Kind regards, Neil

Struggled with other companies but found SmartSurvey easy to use and enjoyed the data tools with the pre-populated graphs. The after sales support was great too with somebody contacting me to check I was OK with the platform.

I needed a bit of guidance on the custom branding of the survey but soon got the hang of it.

It's a dream to use and there is a steadfast back up team to answer any questions you may have. The templates are great - very professional

No cons were added to this review

I used this software to create an online survey for my master's thesis. It was very easy to use and helped me creating an effective survey in a short period of time. I used the pro version so I used the data presentation tool to create graphs and pie-charts for the answers provided by the participants for each questions. I found that data export tool (5 Stars) very useful and effective.

Once I created the survey and launched it online, I realised that there could be certain changes needed in some of the questions. I could only change some questions whereas other questions weren't amendable. I didn't like that I was not able to make necessary changes to the questions.

The user experience is excellent - it was very straightforward to create a form, preview it, test it and then extract the results. Every type of form field I wanted was available and the interface made it easy to create the forms I wanted. Support was excellent too - there's a good FAQ available but if not, support replied usually on the same day and often within a couple of hours.

Storing the forms in the folder structure needs a bit of work. At the moment I can only have one folder level - at least two levels of nested folders would make it easier to keep things in order. I have put this in as a feature request.

Templates for question types

Skip logic is a little complex at first

We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review. Thoroughly recommend

It would be good to have better options for exporting only some responses or sorting responses/managing duplicates, but it was otherwise excellent and this is easily fixed in using Excel. Overall excellent software for the price

Hi Jennifer, Thanks for taking the time to leave a review. You can use filters to better sort your responses which would then make for a cleaner export. Please find a link to the help guide on filtering here: https://help.smartsurvey.co.uk/article/how-to-use-the-filtering-tools If you want access to more advanced reporting features you can always try them out on a 14-day trial of our business plan. Any questions please feel free to get in touch. Kind regards, Neil

Easy to use, simple interface, great report options

Some of the output of tables and charts could use a bit more work as the resolution and sizing is sometimes spotty.

No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review

Offers detailed survey functionalities and data insights Can detect cheating

Would probably add more design features.

How easy it is to use! Very good navigation

It is a little limited on the things that your able to do.