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Stamps.com Logo

Online postage purchasing & shipping label printing solution

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Stamps.com - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Stamps.com overview

Based on 919 verified user reviews

What is Stamps.com?

Stamps.com is a shipping program with key features that include label printing, shipment price calculation, shipment tracking, parcel shipping, and more.

Who uses Stamps.com?

Reviews for Stamps.com come from a wide variety of industries, including retail (12% of reviewers), non-profit organization management (5%), and real estate (5%). The most frequent use case for Stamps.com cited by reviewers is shipping (86% of reviewers).

What do users say about Stamps.com pricing?

Some reviewers find Stamps.com affordable and cost-effective for high-volume mailers, and they appreciate discounted rates and flexible plans. However, many users report that the monthly fee is hard to justify for infrequent mailers, and they express concerns about unclear pricing and extra charges.

Starting price

19.99flat rate /
per month

Alternatives

with better value for money


Pros & Cons

Postage Printing

Shipping

Post Office Trips

Printing

Difficult subscription cancellation

Cumbersome refund process

Stamps.com pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(63)
3-4(284)
5(572)

What do users say about Stamps.com?

Stamps.com is a shipping program with key features that include label printing, shipment price calculation, shipment tracking, parcel shipping, and more.

Select to learn more


Who uses Stamps.com?

Based on 919 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Legal Services
Hospital & Health Care
Non-Profit Organization Management
Information Technology and Services
Others

Use cases

Shipping
Order Fulfillment
Mailroom Management
Logistics

Stamps.com's key features

GetApp's analysis of 87 verified user reviews collected between July 2021 and August 2024 identifies Stamps.com's most critical features and summarizes user sentiment about those features.

Label printing

Users report that Stamps.com makes label printing easy and efficient. They appreciate the ability to print directly onto envelopes, saving time and looking professional. They find the integration with thermal printers like Dymo 4XL reliable, though some experience occasional technical issues. Reviewers indicate that printing postage and shipping labels from home is convenient and cost-effective. They also note that customer service can be slow when resolving printing issues, but overall, the process is straightforward and beneficial for mass shippers. Of the 29 Stamps.com users who gave detailed accounts of their use of Label Printing, 97% rated this feature as important or highly important.

See related user reviews

“Since I first started using stamps.com, in the late 90s, it has been my go-to for printing my labels/mailers for mailing packages. ”
JJ

John J.

CEO

“I love the ease of printing pre-paid labels, loved not having to go to the post office to mail, really appreciate being able to pay for and then email a label to shipper, easy tracking of all packages, free boxes and supplies shipped to our offices.”
SW

Sarah W.

Admin. Director

“Printing labels.”
TW

Tom W.

Owner operator

“I have had difficulty trying to get a support person to tell me why certain labels are not printing on the labels.”
MJ

Maribeth J.

Office Manager


Shipment price calculation

Reviewers indicate that Stamps.com provides accurate and instant shipment price calculations. They appreciate the ability to compare rates from multiple carriers like UPS and DHL, which helps in selecting the most cost-effective option. Users report that the software's integration with scales minimizes errors and simplifies the process. They find the automatic price updates and easy-to-understand interface valuable. However, some mention that the prices are not always the best available, and the monthly fee adds to the cost of doing business. Of the 27 Stamps.com users who gave detailed accounts of their use of Shipment Price Calculation, 93% rated this feature as important or highly important.


Shipping labels

Users report that Stamps.com makes creating and printing shipping labels easy and convenient. They appreciate the ability to print labels from home, saving trips to the post office. Reviewers highlight the integration with third-party sites and the ability to print return labels as beneficial. They find the labels professional-looking and clear, though some experience issues with duplicate charges and outdated software. Overall, they find the shipping label capabilities essential for their businesses and time-saving. Of the 48 Stamps.com users who gave detailed accounts of their use of Shipping Labels, 92% rated this feature as important or highly important.

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“For all of our daily postage needs the software is helpful. While the discount is good, the supplies needed for special services (labels for Certified, Register, and Certified Return receipt are costly. ”
MJ

Maribeth J.

Office Manager

“It makes up for it with cheaper shipping labels on the fly. When there are alternatives that help streamline the shipping process this makes Stamps.com use a minimum only when needed. ”
JL

Joy L.

Admin

“u won't get ur $ back. If ur packages measurement or weight is off by a cm or half pound they will charge u like double they tried charge me 25$ for a 2 1/2 pound package w a label that I'd already paid 10$ for n”
Verified reviewer profile picture

Brandy M.

Ceo


Shipment tracking

Reviewers feel that Stamps.com provides detailed and immediate shipment tracking. They appreciate the ability to track packages and provide updates to clients, which helps in managing customer expectations and reducing issues with lost or delayed items. Users report that the tracking information is reliable and easy to access, though some mention that tracking is not included in economy shipments. They find the tracking capability helpful for ensuring customer satisfaction and maintaining accurate records. Of the 33 Stamps.com users who gave detailed accounts of their use of Shipment Tracking, 88% rated this feature as important or highly important.


Parcel shipping

Users report that Stamps.com simplifies parcel shipping by allowing them to print labels and schedule pickups from home. They appreciate the variety of shipping options and the ability to weigh packages accurately using integrated scales. Reviewers indicate that the software saves time and is user-friendly, though some mention that the subscription fees can make it less cost-effective for small businesses. They find the integration with carriers like UPS beneficial and the overall process faster and more efficient than going to the post office. Of the 29 Stamps.com users who gave detailed accounts of their use of Parcel Shipping, 86% rated this feature as important or highly important.


Package tracking

Reviewers highlight that Stamps.com offers reliable and easy-to-use package tracking. They appreciate the ability to track packages in real-time and provide tracking numbers to customers, which enhances customer satisfaction. Users report that the tracking information is frequently updated and accessible, making it easy to monitor deliveries. They find the package tracking feature essential for ensuring timely deliveries and reducing the risk of lost packages. Overall, they value the convenience and reliability of the tracking capabilities. Of the 31 Stamps.com users who gave detailed accounts of their use of Package Tracking, 81% rated this feature as important or highly important.


All Stamps.com features

Features rating:

Activity dashboard
Air shipping
Alerts/Notifications
API
Barcode/Ticket scanning
CASS certified
Customizable branding
Customizable forms
Data import/export
Delivery management
Duplicate Management
eCommerce management
EDI
Ground shipping
Intelligent mail support
Inventory management
Order management
Real-Time analytics
Real-Time data
Real-Time updates
Reporting & statistics
Shipping management
Warehouse management

Stamps.com alternatives

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19.99

Per month

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ShipTime logo

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Free

Free trial
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Free trial
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Stamps.com pricing

Value for money rating:

Starting from

19.99

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Stamps.com price and value

Value for money rating:

To see what individual users think of Stamps.com's price and value, check out the review snippets below.

“Does require logging into a website instead of direct printing from a Pitney machine, and does have a cost for service.”
SW

Stacey W.

Accounting Manager

“Stamps is the leader in innovating such a moderately older concept of mailing services and brings a complete alternative to the table!”
CH

Charlie H.

President

Stamps.com integrations (6)

Integrations rated by users

We looked at 919 user reviews to identify which products are mentioned as Stamps.com integrations and how users feel about them.

ShipStation logo
ShipStation

Integration rating: 5.0 (4)

Integration rating: 5.0 (1)

TrialWorks logo
TrialWorks

Integration rating: 5.0 (1)

Court documents can be signed using DocuSign.

LD

Lisa D.

Billing Administrator

Integration rating: 4.0 (1)

Stamps.com customer support

What do users say about Stamps.com customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Stamps.com customer support.

A small group of reviewers found it easy to reach friendly, knowledgeable support agents who resolved issues quickly.

Certain users appreciated being able to speak directly to a real person and get prompt help during business hours.

Widespread user sentiment highlights long wait times, frequent transfers, and slow resolution for support inquiries.

A significant portion of users struggled to reach customer service, especially outside business hours or via email.

Common user feedback notes support agents often lack technical expertise and fail to resolve persistent issues.

Support options

Faqs/forum
Knowledge base
Phone support
Email/help desk
Chat

Training options

Live online
Documentation
Videos
Webinars

To see what individual users say about Stamps.com's customer support, check out the review snippets below.

“I also really appreciate the customer service and being able to speak right to a real person when I needed help, they were friendly and knowledgeable every time.”

SW

Sarah W.

Admin. Director

“I most appreciate the consistent customer service experience and the clear communication and follow up from the Customer Support Team.”

SB

Syretha B.

Firm Administrator

“The 1800- number for help is an overseas call center and nobody has the tech expertise to fix anything; they have to call someone else so you are waiting for them to ask someone else for answers. ”

Verified reviewer profile picture

Dawn D.

owner

“I kept having various issues with use, and the customer support would tell me they were aware of the issue, and then the issues weren't resolved months later so I stopped using stamps.com”

EB

Eli B.

Executive Assistant

Stamps.com FAQs

Q. What is Stamps.com used for?

Stamps.com is an online postage purchasing and shipping label printing solution designed for small office mailers, online sellers, warehouses, and more. The solution allows users to calculate postage costs, buy postage online, print postage on plain paper, labels, or directly onto envelopes, and track packages. Orders can be imported from eCommerce marketplaces, shopping carts, and CSV files, with import automation through integrations with Amazon, eBay, Shopify, WooCommerce, Etsy, 3dcart, and more. The online reporting dashboard allows users to track mailed packages, and shipping spend by mail class, zone, customer, and more.

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