TimeTap Reviews

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

It takes a little bit to navigate around and figure out how to use everything.

Hi Chari, Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears! Thanks again, Lucy

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Hi Wendy, We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value! Please let us know if there's anything we can do to help, Lucy

The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent) Square compatible

Inconsistent. Unfortunately I have more cons than pros. Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use. My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors. The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job.

Hi Ashley, I'm sorry to hear about your experience with TimeTap. We'd love to offer you a one on one onboarding or support call to better establish and set up your account for success. Please email us at support@timetap.com or book with us at https://www.timetap.com/online-support-call.html Thanks, Lucy

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

Hi Hayley, Thank you for taking the time to leave us this review! We're glad to hear that TimeTap has made scheduling more effective and efficient for your business. That's music to our ears! Please let us know if there is ever anything we can do to help! Lucy

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Hey Michael! Thank you so much for taking the time to leave such a great review! I will take your note to our development team to review. We are always looking to make improvements that benefit our users so we appreciate the feedback! Happy scheduling! - Meaghan

Ease of setup + ease of use for customers

It is not always clear which features are limited to higher end packages

Take a look in your back office account settings for plan feature descriptions, or on our plans page: https://www.timetap.com/pricing.html Thanks for taking the time to leave us a review

It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

The thing that I least like about this software is that I cannot find something about this software that I dont like.

Thanks Jasmine! It's exciting for us to hear you're so satisfied with the software!

As an online service for timetap planning it is very powerful. This platform has many tools for handling online payments, useful for working with reservations, and has a good system for scheduling events or job interviews.

It does not work with human resources, so it is limited to fulfilling its functions as a system for agendas. Does not include integrated CRM, so it does not serve to communicate with customers or other contacts in general.

Hi Feastre, Thanks so much for taking the time to leave us this review! I'm so glad that TimeTap has been working well for your team to schedule events and job interviews. As a follow up regarding integrated CRMs, we do integrate with Salesforce and Infusionsoft if either of those CRM systems appeal to you. If you are interested in those, please email us at support@timetap.com and we'd be happy to get you more information on it! Thanks, Lucy

The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc.

It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well.

Thanks, Cheyla, for your thoughtful feedback. It's been a pleasure working with you.

I am "older" and love how easy to use this software is. If I can't figure something out on my own, the online support team gets back to me very quickly with efficient and helpful advice. I also love the ability to customize, color code and have email reminders sent to my patients.

I was nervous when they re-branded from checkappointments.com (very nervous) but the transition was great. I literally, have zero complaints about TimeTap.

Hi Joy, Thanks so much for your kind review! It makes us so happy to hear that you have had such a positive experience and that the transition from checkAppointments to TimeTap has gone over smoothly for you :-) Please let our support team know if there's ever anything we can help you with, Lucy

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues. On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Nothing that I can think of!

Thanks so much Jon for your loyal support of the software over the years. We're happy to provide solutions that work for you and your team! ~Rashida

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more. The version for my iPhone is very handy and quick to access also.

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up. The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

Hi there, Thanks for taking the time to leave us a review. Please reach out to us at support@timetap.com to ask about our bulk emailing to client options. This is a feature we have available but only turn on when accounts request it to prevent abuse and spam complaints. Thanks, Lucy

Ease of use, amazing, responsive support

Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Thank you, Sue, for taking the time to leave awesome review! It has been a pleasure helping you setup your account they way you want it. Best., Elvis.

I love the functionality to schedule/book different types of appointments/classes/events/etc...

It is very hit and miss. If changes are made to a class that currently has people signed up for it, often times rather than make the change, it will just disappear off your calendar as if it were never there. If no changes are ever being made for customization its great! If things tend to change on the fly, It is not as reliable.

Hi Michael, please reach out to our support team at support@timetap.com and a member of the team can review the activity with you. Thank you for taking the time to share your feedback.

I don't have to maintain clients appointments anymore

Some areas are a little tricky to figure out without TT support.

Thank You, Kelly, for taking the time to leave this review ! It has been a pleasure working with you on getting you account setup. I'm glad to know that we're helping you manage your appointments and clients more efficiently.

I don't have to work with clients individually - they can book their slot! However, I DO have back hand ability to book for them and that is great. I like having both possibilities!

The app does not work at all... :( I always have issues. I wish that it would allow me to actually cancel or change lessons, it never works if I try to use it for anything other than viewing my calendar!

Hi Rikki, thanks for your feedback about your experience with the back office interface and the app. We're looking into your concerns and will follow up with you with more details. In the meantime you can contact support@timetap.com for help. ~ Rashida

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Thanks so much for taking the time to leave a review, Rusty! I really appreciate it. I'm glad we've wound up saving you time every day and that it's been a positive experience for you. Thanks again, Lucy

I love the accessibility and the ability to see your whole schedule in front of you. The fact that it is available anywhere is amazing!

Hard to understand at first but once I was able to get the hang of it, it became second nature. Probably a lot harder for newer users.

Alex, thank you for taking the time to leave us a review! We're excited to hear you've enjoyed our services. Please let us know if we can help in any way.

You can't beat the price for the features that you receive with TimeTap! It is also very intuitive and user-friendly to set up. Staff is friendly and available for any questions you may have as well.

The only hiccup we have experienced is having to set up two different accounts because of security - one of our use cases had sensitive information that we did not want other users of the account to be able to see, so we ultimately had to split them off. Enhanced security/viewing roles would be great.

For more information about the security options, send us a question at support@timetap.com. We'd be glad to hear more about your needs.

Ease of use, location filters, and the ability to set the exact schedules we need for our multiple locations and staff.

Reporting. Having trouble creating a report that suits are needs, and gives us all the information we would like to see. The amount of variables we have in our system makes it tough for us to run reports and get all the information.

Thanks, Bryan, for taking the time to leave a review for us. Please reach out to support@timetap.com for assistance with report customizations. We'd be happy to help make sure you're gathering all the information you need about your appointment activity.

The multiple appointment reminders and how easily appointments are to confirm with clients are key. It's also really easy to modify or cancel appointments and keep people in the loop. As a solo, my ability to keep my calendar up to date without having to go through multiple steps or screens is invaluable and TimeTap does that really smoothly.

I think the only thing that I would like is to automate synchronizing my personal calendar with my Time Tap calendar so that when someone makes an appointment with me in TimeTap it automatically shows up in my iPhone or Google calendar as well. In truth, that might be a feature of the software already available that I just haven't found yet.

So glad you're finding the software easy to use! And yes, we do have a calendar sync feature available for our Professional and Business plan users. We integrate with iCal, Outlook, Google and a few others. Sending some information to you about how you can set this up. ~Rashida

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Thanks, Elvira! Appreciate you taking the time to provide the valuable feedback on some of the pros and cons of using TimeTap. We're excited to bring you more functionality in the months and years to come! Thanks for trusting us with your schedule, Lucy

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Hey Maximilian, Wow! Thanks so much for taking time out of your day to leave us this review. It means a lot. I'm glad that you've seen such a positive impact from using TimeTap with your organization. Please keep us in the loop if you have any questions or concerns and need help getting things set up a certain way. Best, Lucy

personnel and technical staff are very accommodating

Setting of the generated forms. I find it difficult to do.