App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

TimeTap Logo
TimeTap

Online appointment scheduling software for any organization.

visit website

(17)

TimeTap Reviews

Overall rating

4.5

/5

233

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.46/10

Reviews by rating

Pros and cons

This is a great tool for keeping and managing an appointment schedule. It allows a good amount of automation and integration with other software, which is great.
From a management perspective, this is an excellent tool to monitor incoming workload for team members. Ease of use within the program is great.
The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service.
It was hard for me to go in and change my availability, there were way too many unnecessary steps. The way the calendar invites interact with Outlook was a little odd and confusing.
I don’t have an invoice or log in anymore. That’s why I’m annoyed that I’m being charged.
Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.
Filter reviews by

Overall rating


Company size


Industry


Time used


233 reviews

Recommended

AvatarImg
AvatarImg

Chari C.

Facilities Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Wonderful

Reviewed 5 years ago

This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.

Pros

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

Cons

It takes a little bit to navigate around and figure out how to use everything.

Vendor response

Hi Chari, Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears! Thanks again, Lucy

WW
AvatarImg

Weisenberg W.

Education Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for scheduling appointments!

Reviewed 5 years ago

We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

Pros

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

Cons

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Vendor response

Hi Wendy, We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value! Please let us know if there's anything we can do to help, Lucy

AT
AvatarImg

Ashley T.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

The idea is there

Reviewed 4 years ago

I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected. I was happy to find a program that allowed customers to book at multiple locations but unfortunately it was not worth it.

Pros

The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent) Square compatible

Cons

Inconsistent. Unfortunately I have more cons than pros. Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use. My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors. The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job.

Vendor response

Hi Ashley, I'm sorry to hear about your experience with TimeTap. We'd love to offer you a one on one onboarding or support call to better establish and set up your account for success. Please email us at support@timetap.com or book with us at https://www.timetap.com/online-support-call.html Thanks, Lucy

AvatarImg
AvatarImg

Tony P.

Staffing and Recruiting, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Overall GREAT, ease of use . . . not so much.

Reviewed 5 years ago

I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received.

Pros

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

Cons

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Vendor response

Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.

AvatarImg
AvatarImg

Hayley H.

Professional Training & Coaching, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great service

Reviewed 5 years ago

Scheduling is infinitely more effective and efficient saving me many back-and-forth emails.

Pros

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Cons

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

Vendor response

Hi Hayley, Thank you for taking the time to leave us this review! We're glad to hear that TimeTap has made scheduling more effective and efficient for your business. That's music to our ears! Please let us know if there is ever anything we can do to help! Lucy

AvatarImg
AvatarImg

Michael T.

Legal Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent product with fantastic support

Reviewed 5 years ago
Pros

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

Cons

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Vendor response

Hey Michael! Thank you so much for taking the time to leave such a great review! I will take your note to our development team to review. We are always looking to make improvements that benefit our users so we appreciate the feedback! Happy scheduling! - Meaghan

AvatarImg
AvatarImg

Jim E.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Flexible and functional!

Reviewed 5 years ago

We needed a tool that could accomodate both people and resource reservations. After trying many, TimeTap was the clear winner and a side benefit is customers love how easy it is to use!

Pros

Ease of setup + ease of use for customers

Cons

It is not always clear which features are limited to higher end packages

Vendor response

Take a look in your back office account settings for plan feature descriptions, or on our plans page: https://www.timetap.com/pricing.html Thanks for taking the time to leave us a review

AvatarImg
AvatarImg

Jasmine Z.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to Manage Gym Clients

Reviewed 5 years ago

Easy To Use Organization is Easy

Pros

It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

Cons

The thing that I least like about this software is that I cannot find something about this software that I dont like.

Vendor response

Thanks Jasmine! It's exciting for us to hear you're so satisfied with the software!

AvatarImg
AvatarImg

Feastre L.

Packaging and Containers, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Timetap is presented as the best option when managing appointments

Reviewed 4 years ago

Timetap is very useful for working with room booking management, or with automated scheduling for appointments or work groups. We recommend it for its excellent mobile access capability, and because it is good for synchronizing calendars.

Pros

As an online service for timetap planning it is very powerful. This platform has many tools for handling online payments, useful for working with reservations, and has a good system for scheduling events or job interviews.

Cons

It does not work with human resources, so it is limited to fulfilling its functions as a system for agendas. Does not include integrated CRM, so it does not serve to communicate with customers or other contacts in general.

Vendor response

Hi Feastre, Thanks so much for taking the time to leave us this review! I'm so glad that TimeTap has been working well for your team to schedule events and job interviews. As a follow up regarding integrated CRMs, we do integrate with Salesforce and Infusionsoft if either of those CRM systems appeal to you. If you are interested in those, please email us at support@timetap.com and we'd be happy to get you more information on it! Thanks, Lucy

AvatarImg
AvatarImg

Cheyla M.

Medical Practice,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pleasant

Reviewed 5 years ago

Time saver

Pros

The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc.

Cons

It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well.

Vendor response

Thanks, Cheyla, for your thoughtful feedback. It's been a pleasure working with you.

JP
AvatarImg

Joy P.

Alternative Medicine, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I LOVE TimeTap

Reviewed 5 years ago

I recommend this to everyone who asks me what type of scheduling software I use... literally.... everyone! My experience has been above and beyond what I could have asked for or envisioned for myself!

Pros

I am "older" and love how easy to use this software is. If I can't figure something out on my own, the online support team gets back to me very quickly with efficient and helpful advice. I also love the ability to customize, color code and have email reminders sent to my patients.

Cons

I was nervous when they re-branded from checkappointments.com (very nervous) but the transition was great. I literally, have zero complaints about TimeTap.

Vendor response

Hi Joy, Thanks so much for your kind review! It makes us so happy to hear that you have had such a positive experience and that the transition from checkAppointments to TimeTap has gone over smoothly for you :-) Please let our support team know if there's ever anything we can help you with, Lucy

JS
AvatarImg

Jon S.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

I love this company! I have used them for the past 5 years and have had an amazing experience!

Reviewed 5 years ago
Pros

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues. On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Cons

Nothing that I can think of!

Vendor response

Thanks so much Jon for your loyal support of the software over the years. We're happy to provide solutions that work for you and your team! ~Rashida

AR
AvatarImg

Verified reviewer

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TimeTap for Small Medical Practice

Reviewed 5 years ago

Overall very satisfied. I am using the program to keep up with the schedule for a small primary care medical practive (one provider).

Pros

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more. The version for my iPhone is very handy and quick to access also.

Cons

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up. The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

Vendor response

Hi there, Thanks for taking the time to leave us a review. Please reach out to us at support@timetap.com to ask about our bulk emailing to client options. This is a feature we have available but only turn on when accounts request it to prevent abuse and spam complaints. Thanks, Lucy

SF
AvatarImg

Sue F.

Human Resources, 10,001+ employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Useful tool--very responsive support!

Reviewed 7 years ago

My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool. TimeTap is generous to offer very robust...

Pros

Ease of use, amazing, responsive support

Cons

Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Vendor response

Thank you, Sue, for taking the time to leave awesome review! It has been a pleasure helping you setup your account they way you want it. Best., Elvis.

MD
AvatarImg

Michael D.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Great System Minus the Bugs

Reviewed 5 years ago

We struggled to find a platform allowing us to do what timetap does, We love the system but just wish the small finite details such as the software correctly adjusting to changes being made day to day werent so buggy.

Pros

I love the functionality to schedule/book different types of appointments/classes/events/etc...

Cons

It is very hit and miss. If changes are made to a class that currently has people signed up for it, often times rather than make the change, it will just disappear off your calendar as if it were never there. If no changes are ever being made for customization its great! If things tend to change on the fly, It is not as reliable.

Vendor response

Hi Michael, please reach out to our support team at support@timetap.com and a member of the team can review the activity with you. Thank you for taking the time to share your feedback.

KG
AvatarImg

Kelly G.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Makes my job 100% easier!

Reviewed 7 years ago

Until we started using Time Tap, I was having to enter and maintain all clients appointments, cancelations, confirming and rescheduling. It took a huge amount of time that I could have used for other tasks. Elvis at TT has literally held our hands from day one. Start up was fast, and easy to use. Support is quick to answer your questions and walk you through step by step with on-line appointments....

Pros

I don't have to maintain clients appointments anymore

Cons

Some areas are a little tricky to figure out without TT support.

Vendor response

Thank You, Kelly, for taking the time to leave this review ! It has been a pleasure working with you on getting you account setup. I'm glad to know that we're helping you manage your appointments and clients more efficiently.

RK
AvatarImg

Rikki K.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Time tap has been a life saver! Great software!

Reviewed 5 years ago

OH so many. 1. Ease of scheduling 2. Convenient canceling and rescheduling 3. Tracking of payment

Pros

I don't have to work with clients individually - they can book their slot! However, I DO have back hand ability to book for them and that is great. I like having both possibilities!

Cons

The app does not work at all... :( I always have issues. I wish that it would allow me to actually cancel or change lessons, it never works if I try to use it for anything other than viewing my calendar!

Vendor response

Hi Rikki, thanks for your feedback about your experience with the back office interface and the app. We're looking into your concerns and will follow up with you with more details. In the meantime you can contact support@timetap.com for help. ~ Rashida

RC
AvatarImg

Rusty C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Thrilled customer

Reviewed 7 years ago

I am going on my third month using this product. All I can say is that I am kicking myself for waiting so long to switch over. I am saving about 1 to 1.5 hours a day after switching my calendar over. I used to get about 3-4 (calls, texts, emails) per day that needed a personal response from me, but now that my clients can handle their own appointments, I get about 3-4 (calls, texts, emails) per...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks so much for taking the time to leave a review, Rusty! I really appreciate it. I'm glad we've wound up saving you time every day and that it's been a positive experience for you. Thanks again, Lucy

AS
AvatarImg

Alex S.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I use timetap to schedule my appointments with clients

Reviewed 5 years ago

A great way to keep in contact with all of my clients and to make sure I don't over book my schedule!

Pros

I love the accessibility and the ability to see your whole schedule in front of you. The fact that it is available anywhere is amazing!

Cons

Hard to understand at first but once I was able to get the hang of it, it became second nature. Probably a lot harder for newer users.

Vendor response

Alex, thank you for taking the time to leave us a review! We're excited to hear you've enjoyed our services. Please let us know if we can help in any way.

AR
AvatarImg

Verified reviewer

Government Administration, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

We love TimeTap!

Reviewed 5 years ago
Pros

You can't beat the price for the features that you receive with TimeTap! It is also very intuitive and user-friendly to set up. Staff is friendly and available for any questions you may have as well.

Cons

The only hiccup we have experienced is having to set up two different accounts because of security - one of our use cases had sensitive information that we did not want other users of the account to be able to see, so we ultimately had to split them off. Enhanced security/viewing roles would be great.

Vendor response

For more information about the security options, send us a question at support@timetap.com. We'd be glad to hear more about your needs.

BW
AvatarImg

Bryant W.

Medical Devices, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use, very customizable, great customer support. Scheduling 1500+ customers a month.

Reviewed 5 years ago

Condensing all of our scheduling tools into one platform.

Pros

Ease of use, location filters, and the ability to set the exact schedules we need for our multiple locations and staff.

Cons

Reporting. Having trouble creating a report that suits are needs, and gives us all the information we would like to see. The amount of variables we have in our system makes it tough for us to run reports and get all the information.

Vendor response

Thanks, Bryan, for taking the time to leave a review for us. Please reach out to support@timetap.com for assistance with report customizations. We'd be happy to help make sure you're gathering all the information you need about your appointment activity.

IB
AvatarImg

Israela B.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Excellent and seamless. I tried a number of scheduling tools and this is the easiest by far.

Reviewed 5 years ago
Pros

The multiple appointment reminders and how easily appointments are to confirm with clients are key. It's also really easy to modify or cancel appointments and keep people in the loop. As a solo, my ability to keep my calendar up to date without having to go through multiple steps or screens is invaluable and TimeTap does that really smoothly.

Cons

I think the only thing that I would like is to automate synchronizing my personal calendar with my Time Tap calendar so that when someone makes an appointment with me in TimeTap it automatically shows up in my iPhone or Google calendar as well. In truth, that might be a feature of the software already available that I just haven't found yet.

Vendor response

So glad you're finding the software easy to use! And yes, we do have a calendar sync feature available for our Professional and Business plan users. We integrate with iCal, Outlook, Google and a few others. Sending some information to you about how you can set this up. ~Rashida

EH
AvatarImg

Elvira H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Simple and speedy, does what you need it to and does it well

Reviewed 8 years ago

The TimeTap team is putting something really awesome together here and I'm excited to watch the product grow overall. I have been using the system for about 4 months now and over the time I've been on it they've added a lot of great new features. It's cool to be using a system where it feels like the team behind it really cares about their userbase and understands their pain. Pros: Really easy to...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks, Elvira! Appreciate you taking the time to provide the valuable feedback on some of the pros and cons of using TimeTap. We're excited to bring you more functionality in the months and years to come! Thanks for trusting us with your schedule, Lucy

MT
AvatarImg

Maximilian T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Best Free Booking System, by far.

Reviewed 8 years ago

As the IT support for the Adelaide University Dental Student Society, I needed a way for students to be able to freely book in class sessions, through the society's website. TimeTap provides the perfect FREE service to do this. TimeTap hosts everything on a miniwebsite which is created for each user, so set up takes place within seconds. TimeTap also comes with a customised HTML code, making integration...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hey Maximilian, Wow! Thanks so much for taking time out of your day to leave us this review. It means a lot. I'm glad that you've seen such a positive impact from using TimeTap with your organization. Please keep us in the loop if you have any questions or concerns and need help getting things set up a certain way. Best, Lucy

TR
AvatarImg

Toni Rose M.

Government Relations, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Timetap review

Reviewed 2 years ago

makes our job easier.

Pros

personnel and technical staff are very accommodating

Cons

Setting of the generated forms. I find it difficult to do.