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TimeTap

Online appointment scheduling software for any organization.

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TimeTap Pricing, Features, Reviews and Alternatives

TimeTap product overview

Price starts from

24.95

Per month

Per Feature

What is TimeTap?

TimeTap is a feature rich online appointment scheduling software including education, government, healthcare, fitness, nonprofits, small businesses and more. We serve individuals to large organizations. The tool can manage booking for multiple staff and locations.

Key benefits of using TimeTap

  • Create a custom booking site that matches your brand. Link to the page or embed on your own site.

  • Enable clients to book appointments directly by embedding the scheduler directly to their website or social media profile.

  • Businesses can set up custom client profiles and keep track of important details by securely capturing their documents as a pre-requisite before any appointments are confirmed.

  • TimeTap sends automatic summary and reminder emails before each scheduled date, as well as automated confirmations and follow-up messages.

  • Consolidate appointment booking for multiple staff and locations into a single booking site. Allow each staff member to set their schedule and availability.

  • Capture the client information you need with custom booking form fields.

  • Enable waitlist feature to notify others when a spot becomes available.

  • Embed a payment portal onto your scheduler to collect money or fees for classes, registrations, or any event.

  • Supports all time zones by detecting & adjusting appointment times based on you & your client’s timezone differences.

  • Our site is secure: HIPAA and GDPR compliant.

  • Enable automated messaging to remind clients about upcoming appointments or notify them when it's time to schedule an appointment.

  • Intelligent Travel Time feature books appointments and uses Google Maps to automatically calculate travel time between appointments and adjusts your availability for smart and responsive scheduling.

  • Filtered scheduling options to choose between multiple locations or staff.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    FAQs/Forum

    Training options

    Webinars
    Live Online
    In Person
    Documentation

    TimeTap pricing information

    Value for money

    4.4

    /5

    216

    Starting from

    24.95

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TimeTap features

    Functionality

    4.3

    /5

    216

    Total features

    52

    6 categories

    Most valued features by users

    Reporting & Statistics
    API
    Third Party Integrations
    Alerts/Notifications
    Data Import/Export
    Email Marketing
    Mobile Access
    Customizable Branding

    Functionality contenders

    TimeTap users reviews

    Overall Rating

    4.5

    /5

    216

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.45/10
    Rating distribution

    5

    4

    3

    2

    1

    138

    56

    18

    2

    2

    Pros
    This is a great tool for keeping and managing an appointment schedule. It allows a good amount of automation and integration with other software, which is great.
    AvatarImg

    Jonathan B.

    From a management perspective, this is an excellent tool to monitor incoming workload for team members. Ease of use within the program is great.

    FC

    Farrah C.

    The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service.

    JK

    Jackie K.

    Cons
    It was hard for me to go in and change my availability, there were way too many unnecessary steps. The way the calendar invites interact with Outlook was a little odd and confusing.

    AR

    Anonymous Reviewer

    I don’t have an invoice or log in anymore. That’s why I’m annoyed that I’m being charged.

    BN

    Becca N.

    Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

    MD

    Mike D.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

    Reviewed 4 years ago

    Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

    Pros

    As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their...

    Cons

    The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

    Vendor response

    Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Review

    Reviewed a year ago

    great

    Pros

    allowing the client to schedule themselves

    Cons

    You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Software Support

    Reviewed a month ago

    Once, [ Sensitive Content ] got involved she worked diligently to make sure the unique scheduling problem was worked out. The TimeTap software had some limitations that she worked through to get it functioning to it's highest capacity. [ Sensitive Content ] your an asset to the company!

    Pros

    I worked with [ Sensitive Content ] in implementing the software for my needs. She was extremely knowledgeable and went above and beyond to get the software to work for my scheduling problem.

    Cons

    TimeTap had some limitations that didn't allow me to schedule as I desired.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

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    Bike fitting appointment challenges

    Reviewed 4 years ago

    I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

    Pros

    sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

    Cons

    Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules...

    Vendor response

    Hi Mike, So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call. Thanks, Lucy

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Scheduling COVID-19 Vaccines

    Reviewed a month ago
    Pros

    We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time. We are now exploring using the system for other appointment scheduling options in our organization.

    Cons

    We had a hard time getting the forms to format they way we needed them to for printing.

    TimeTap FAQs and common questions

    Q. What type of pricing plans does TimeTap offer?

    TimeTap has the following pricing plans:
    Starting from: $24.95/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of TimeTap?

    TimeTap has the following typical customers:
    Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Q. What languages does TimeTap support?

    TimeTap supports the following languages:
    English


    Q. Does TimeTap support mobile devices?

    TimeTap supports the following devices:
    Android, iPad, iPhone


    Q. Does TimeTap offer an API?

    Yes, TimeTap has an API available for use.


    Q. What other apps does TimeTap integrate with?

    TimeTap integrates with the following applications:
    Microsoft Outlook, PayPal, Stripe, Google Calendar


    Q. What level of support does TimeTap offer?

    TimeTap offers the following support options:
    Phone Support, Email/Help Desk, Chat, FAQs/Forum

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