TimeTap Pricing, Features, Reviews & Comparison of Alternatives

TimeTap

Online appointment scheduling software for SMBs

4.54/5 (199 reviews)

TimeTap overview

What is TimeTap?

TimeTap is an online appointment scheduling software for small to medium sized businesses, as well as independent professionals, that have large appointment offerings and bookings on a monthly basis. The solution is versatile for use in almost any industry, helping to eliminate missed calls and no-shows by allowing customers to book and manage their own appointments online.

Appointment-based businesses can turn to a client-focused approach by taking appointments using TimeTap’s fluid calendars and lists that help users navigate and manage time. Both staff and clients can automate their scheduling and booking. Businesses can schedule an unlimited number of appointments per month and create custom client fields to get the necessary information for the booking.

Flexible calendars enable users to tweak their schedules to a personalized view. Lists help categorize appointments as completed, cancelled, or no show. Automated emails confirm, remind, and follow-up with clients on appointments, and include delivery preference settings. TimeTap includes waitlisting options, multiple staff calendars, and personal staff bookings for directing dedicated clients.

Businesses can copy and paste a custom code to embed a scheduler on their website or on social media profile. TimeTap’s mobile app enables users to schedule client appointments, check daily availability, and more, anytime, anywhere. TimeTap helps make sure clients are qualified for the appointment by asking screening questions, and securely uploads client files and documents to the cloud.
www.timetap.com

Pricing

Starting from
$19.95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TimeTap screenshot: View appointment listsSync your Google Calendar to your TimeTap accountTimeTap screenshot: Take bookings onlineTimeTap screenshot: Visualize schedulesTimeTap screenshot: See a list of clientsTimeTap screenshot: Manage settingsTimeTap screenshot: Enter appointment detailsTimeTap screenshot: Mark appointments as completedTimeTap screenshot: Create client profiles with custom fieldsTimeTap screenshot: Setup recurring appointmentsTimeTap screenshot: Adjust availability TimeTap screenshot: 2-way Google Calendar sync

TimeTap reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.3
  4.6
Jennifer Nicolaisen

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

Used daily for less than 6 months
Reviewed 2018-04-19
Review Source: Capterra

Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Pros
As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Cons
The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Response from TimeTap


Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Weisenberg Wendy

Great for scheduling appointments!

Used daily for 2+ years
Reviewed 2019-03-18
Review Source: Capterra

We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

Pros
For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

Cons
The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Response from TimeTap


Hi Wendy,

We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value!

Please let us know if there's anything we can do to help,
Lucy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mike Dzubay

Bike fitting appointment challenges

Used daily for less than 6 months
Reviewed 2018-10-09
Review Source: Capterra

I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Pros
sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Cons
Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Response from TimeTap


Hi Mike,

So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.

Thanks,
Lucy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Kathy Caprino

Just what I needed, and more than I hoped

Used daily for 2+ years
Reviewed 2018-01-30
Review Source: Capterra

Pros
I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Cons
I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Response from TimeTap


Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Joel Quass, CPRW, CEIP, GCDF

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

Used daily for 1-2 years
Reviewed 2018-05-31
Review Source: Capterra

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions. This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Pros
Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Cons
It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Response from TimeTap


Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TimeTap pricing

Starting from
$19.95/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

STARTER:

1 Staff + 1 Location, Free

PROFESSIONAL:

1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo

BUSINESS:

1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo

Non-profit discounts available.

TimeTap features

Automatic Notifications
Calendar Management
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Reminders

API (399 other apps)
Activity Dashboard (254 other apps)
Activity Tracking (181 other apps)
CRM Integration (144 other apps)
Custom Fields (157 other apps)
Customizable Branding (227 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reporting & Statistics (274 other apps)
Social Media Integration (189 other apps)
Surveys & Feedback (163 other apps)
Third Party Integration (247 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for TimeTap

Key features of TimeTap

  • Reminders
  • Meeting room booking
  • Reservations
  • Payment processing
  • Recurring appointments
  • Online scheduling
  • Unlimited appointments
  • Unlimited clients
  • Unlimited classes
  • Accept payments
  • 2-Way Google Calendar sync
  • Email & text notifications
  • Custom pre-booking forms
  • Customizable reports
  • Private service schedulers
  • Customizable emails
  • File uploads
  • Dedicated text number
  • Vanity URLs
  • Automated appointment waitists
  • Zip code filter
  • 24/7 online booking
  • Client management
  • Flexible availability
  • Multiple staff calendars
  • Multiple locations
  • Class scheduling
  • Exportable list views
  • Scheduler embed codes
  • Customizable booking forms
  • Multiple tme zone support
  • iOS & Android apps
  • Security
View All Features

Benefits

TimeTap enables bookings for 1-on-1 meetings, as well as class or group sessions with instant reports on attendance rates.

With TimeTap, organizations can enable clients to book appointments directly by embedding the scheduler directly to their website or social media profile.

Businesses can set up custom client profiles and keep track of important details by securely capturing their documents as a pre-requisite before any appointments are confirmed.

TimeTap sends automatic summary and reminder emails before each scheduled date, as well as automated confirmations and follow-up messages.

2-way Google Calendar sync runs automatically so schedules can be updated from Google, and be seen in TimeTap right away.