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TimeTap
4.5
(228)

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Online appointment scheduling software for any organization.

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(16)

TimeTap Pricing, Features, Reviews and Alternatives

TimeTap product overview

Price starts from

24.95

Per month

Flat Rate

What is TimeTap?

TimeTap is a feature rich online appointment scheduling software including education, government, healthcare, fitness, nonprofits, small businesses and more. We serve individuals to large organizations. The tool can manage booking for multiple staff and locations.

Key benefits of using TimeTap

  • Create a custom booking site that matches your brand. Link to the page or embed on your own site.

  • Enable clients to book appointments directly by embedding the scheduler directly to their website or social media profile.

  • Businesses can set up custom client profiles and keep track of important details by securely capturing their documents as a pre-requisite before any appointments are confirmed.

  • TimeTap sends automatic summary and reminder emails before each scheduled date, as well as automated confirmations and follow-up messages.

  • Consolidate appointment booking for multiple staff and locations into a single booking site. Allow each staff member to set their schedule and availability.

  • Capture the client information you need with custom booking form fields.

  • Enable waitlist feature to notify others when a spot becomes available.

  • Embed a payment portal onto your scheduler to collect money or fees for classes, registrations, or any event.

  • Supports all time zones by detecting & adjusting appointment times based on you & your client’s timezone differences.

  • Our site is secure: HIPAA and GDPR compliant.

  • Enable automated messaging to remind clients about upcoming appointments or notify them when it's time to schedule an appointment.

  • Intelligent Travel Time feature books appointments and uses Google Maps to automatically calculate travel time between appointments and adjusts your availability for smart and responsive scheduling.

  • Filtered scheduling options to choose between multiple locations or staff.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Live Online
    In Person
    Documentation
    Videos

    TimeTap pricing information

    Value for money

    4.4

    /5

    228

    Starting from

    24.95

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TimeTap features

    Functionality

    4.3

    /5

    228

    Total features

    149

    14 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    API
    Data Import/Export
    Mobile Access

    Functionality contenders

    TimeTap users reviews

    Overall Rating

    4.5

    /5

    228

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.47/10
    Rating distribution

    5

    4

    3

    2

    1

    147

    59

    18

    2

    2

    Pros
    This is a great tool for keeping and managing an appointment schedule. It allows a good amount of automation and integration with other software, which is great.
    From a management perspective, this is an excellent tool to monitor incoming workload for team members. Ease of use within the program is great.
    The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service.
    Cons
    It was hard for me to go in and change my availability, there were way too many unnecessary steps. The way the calendar invites interact with Outlook was a little odd and confusing.
    I don’t have an invoice or log in anymore. That’s why I’m annoyed that I’m being charged.
    Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

    Overall rating contenders

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    Michael T.

    Legal Services, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent product with fantastic support

    Reviewed 5 years ago
    Pros

    We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

    Cons

    I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

    Vendor response

    Hey Michael! Thank you so much for taking the time to leave such a great review! I will take your note to our development team to review. We are always looking to make improvements that benefit our users so we appreciate the feedback! Happy scheduling! - Meaghan

    WW
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    Weisenberg W.

    Education Management, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great for scheduling appointments!

    Reviewed 4 years ago

    We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

    Pros

    For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

    Cons

    The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

    Vendor response

    Hi Wendy, We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value! Please let us know if there's anything we can do to help, Lucy

    AT
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    Ashley T.

    Consumer Services, self-employed

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    The idea is there

    Reviewed 4 years ago

    I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected. I was happy to find a program that allowed customers to book at multiple locations but unfortunately it was not worth it.

    Pros

    The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent) Square compatible

    Cons

    Inconsistent. Unfortunately I have more cons than pros. Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use. My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors. The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job.

    Vendor response

    Hi Ashley, I'm sorry to hear about your experience with TimeTap. We'd love to offer you a one on one onboarding or support call to better establish and set up your account for success. Please email us at support@timetap.com or book with us at https://www.timetap.com/online-support-call.html Thanks, Lucy

    AR
    AvatarImg

    Verified reviewer

    Health, Wellness and Fitness, self-employed

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    TimeTap has worked pretty well for my small chiropractic clinic

    Reviewed 4 years ago

    It has worked mostly well, but a few glitches.

    Pros

    I like that once a patient schedules, they get reminders sent to them automatically.

    Cons

    Patients trying to schedule on a mobile phone have a difficult time. I get many complaints from patients that they can't reschedule or see everything they need to see on a mobile phone. It is because TimeTap needs to create a more mobile friendly version of the scheduler or create an app for patients/clients to use.

    Vendor response

    Hi there, Thanks so much for taking the time to leave us this review. We are working on a huge update to the scheduler which we hope to have out in Q1 of this year. Hopefully that can help make your experience a 10 out of 10! Thanks so much for using TimeTap, Lucy

    AR
    AvatarImg

    Verified reviewer

    Higher Education, 1,001-5,000 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Everything you need in one place

    Reviewed 5 years ago

    We are just working to maximize Time Tap for our needs. I do think we will get there. Marking each student as "completed" is time-consuming, so we are looking for ways to make it easier, or automatic. I think it gets better every month, overall. Sometimes the page seems a little scattered. I think the "look" of a page could be more user-friendly, with more color, more eye-catching fields to find and fill out, etc.

    Pros

    I like the calendar view, and the ability to filter lists to see just about any scenario I need to see.

    Cons

    I think the way parents fill it out might not be the most intuitive, because we often get their child's name where it should be parent, or not all fields filled out. I wish the calendar field would show status of child's lesson- completed, no show, etc.

    Vendor response

    Hi there, Thanks for taking the time to leave us a review. We do have ways to automate marking an appointment as completed so please reach out to us at support@timetap.com and we can discuss more on that end. I'd love to hear more about your ideas for the look of the page too. We look forward to hearing more from you, Lucy

    TimeTap FAQs

    Q. What type of pricing plans does TimeTap offer?

    TimeTap has the following pricing plans:
    Starting from: $24.95/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of TimeTap?

    TimeTap has the following typical customers:
    Large Enterprises, Mid Size Business, Public Administrations, Small Business

    See alternatives

    Q. What languages does TimeTap support?

    TimeTap supports the following languages:
    English, French, German, Portuguese, Spanish

    See alternatives

    Q. Does TimeTap support mobile devices?

    TimeTap supports the following devices:
    Android, iPad, iPhone

    See alternatives

    Q. Does TimeTap offer an API?

    Yes, TimeTap has an API available for use.

    See alternatives

    Q. What other apps does TimeTap integrate with?

    TimeTap integrates with the following applications:
    Microsoft Outlook, PayPal, Stripe, Google Calendar

    See alternatives

    Q. What level of support does TimeTap offer?

    TimeTap offers the following support options:
    Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

    See alternatives

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