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Totango Comparison

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Overview

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(19)

5

4

3

2

1

6

11

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.
I how easy it is to customize some aspects. I like the ability to create segments.
The ease of use, ability to quickly and easy customize email campaigns and reports.

Cons

We use it to track for our account managers, and even they are frustrated by this.
I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason.
Totango has helped me stay on top of poor health accounts that need more attention. It's also helped me forecast what accounts I think are renewing, cancelling, upgrading or downgrading.
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total featuresN/A

    Integrations

    • Total integrations20
    • Constant Contact
    • Facebook
    • Gmail
    • Google Analytics
    • Google Calendar
    • HubSpot CRM
    • HubSpot Marketing Hub
    • Mailchimp
    • Microsoft 365
    • Microsoft Outlook
    • PayPal
    • QuickBooks Online Advanced
    • Salesforce Sales Cloud
    • Slack
    • Stripe
    • Twitter
    • Wordpress
    • Xero
    • Zapier
    • Zendesk

    Security

    • Encryption of sensitive data at rest
    • HTTPS for all pages (web-based apps)
    • Reports/alerts for security breaches
    • Multifactor authentication options
    • Customer data removed upon service cancellation

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