TouchBistro Pricing, Features, Reviews & Comparison of Alternatives

TouchBistro Reviews

TouchBistro

iPad based Point of Sale solution for restaurants

4.32/5 (137 reviews)
7,866     1,769

TouchBistro is a Point of Sale (POS) software primarily designed for the needs of retailers in the food & beverage industry. TouchBistro allows business owners to reduce operational costs, improve staff & efficiencies, and provide a better customer experience. The software can be paired only with an Apple iPad and has an app for this purpose on iTunes. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, food trucks, pizza chains, and pubs & bars.

TouchBistro offers several front office features such as pay-at-table that enables attendants to process client payments directly at the table through the iPad based touch screen interface. Similarly, the bill splitting feature of the product enables customers to split bills with a few swipes & taps on its interface. The front office features of the product also include direct uptake of orders on the POS solution saving co-ordination time between servers & the chefs, as well as email of receipts or integration with printers to print a physical copy for customers. The product offers floor management features such as tracking staff utilization as well as labor & food costs, organizing menu items under pre-defined categories, managing discount vouchers, keeping a track of available inventory with an option of sending notifications for stock replenishments, and customizing floor layout. The administrative & reporting feature of the product enables users to generate custom & standardized reports of various business matrices, as well as monitor key matrices in real time.
TouchBistro operates on a subscription based pricing model based on the number of licenses sold. The product caters to the needs of customers such as Crosstown Pub & Grill, Bee’s Knees Bakery Company, Boehmer, Fidel Gastro, Roast Butchers, and Frere De Lys, among others.
www.touchbistro.com

TouchBistro Reviews (137)

Most positive review

 For iPad soulution for busy restaurants, this is your answer!

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and ...

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Reviewed 8th of October, 2016 by paul menta

Most critical review

 Good functionality, they could do better with customer service

A bit glitchy and customer service is always busy. Staff got the hang of it really quickly as it is very user friendly. The reporting is good, however it would be much better if you could download reports directly from the mac.

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Reviewed 22nd of April, 2016 by Marco A. Salas

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TouchBistro Pricing

Starting from: $69.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

• Solo (1 User License) - $69 per month
• Dual (2 User Licenses) - $129 per month
• Team (Upto 5 User Licenses) - $249 per month
• Unlimited (Unlimited User Licenses) - $399 per month

Key Features of TouchBistro

  • Create customized takeout types
  • Reporting module
  • Split bills
  • Alerts to notify when inventory is running low
  • Online order entry through TouchBistro POS
  • Develop custom floor layouts
  • Supports menu prices pre-tax & with the tax
  • Create a robust database of customer profiles
  • Data import / export to excel & CSV formats
  • Track & replenish inventory
  • Integration with QuickBooks
  • Integration with 7Shifts, PayPal & Xero
  • API’s available
  • POS Solution
  • Payments accepted through cards & e-wallets
  • Track active & seasonal staff and who clocked in
  • Manage discount coupons
  • Monitor venues in real-time
  • Use dashboards to track the venue performance
  • Supports loyalty program

TouchBistro Screenshots (6)

TouchBistro screenshot: TouchBisto alows users to generate customized end of the day reportingTouchBistro screenshot: TouchBisto alows users to generate email based or physical copy of the billsTouchBistro screenshot: TouchBisto alows users to monitor venues in real-timeTouchBistro screenshot: TouchBisto alows users to split bills at a single touchTouchBistro screenshot: TouchBisto enables users to create custom floor layoutsTouchBistro screenshot: TouchBisto offer inventory tracking and sounds alerts for replenishments

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPad
Supported Countries
Canada, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to TouchBistro

Benefits

● TouchBistro enables food servers to take orders directly into the POS system, avoiding them the hassles of taking orders on paper and then entering it into a remote machine.

● The product offers an intuitive interface with features such as tableside payments, easy bill splitting, QSR mode for faster ordering, and smart cash-out buttons.

● The solution offers a multi-channel payment processing feature, which includes accepting payments from debit or credit cards, cash transactions, online or mobile payments, and payments through gift coupons & electronic wallets.

● TouchBistro allows the creation of dynamic menus on the fly with the capability to add, subtract or custom order snacks from the type of dough to the final toppings.

● The product enables food menus to be updated with ease and also allows the publication of updated versions directly to the web.

Videos

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn
Julisa Flores

Savy user friendly

22/02/2017

Requires multiple iPad which becomes pricey but they are integrating a similar app as cheftek for inventory purpose

Pros

Mac based iPad use you can send orders immediately with the server input info on iPads. Multiple reports.

Cons

Pricey only use of ipads and the support becomes pricey as well. For small business owners whom crunching numbers it can affect purchase .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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matt larson

Great Price, Missing a Few Features

16/02/2017

Overall, the product is so far very stable and easy to set up. It always takes a time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Having used it for a couple weeks now, there are a few features that are hard to work around. One is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Another major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. One of these things is not good, the fact that I can do neither is a real pain.

Pros

Cost Stability

Cons

Can't add seats to tabs or assign a card to a table. Only offers global inclusive tax

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering TouchBistro

It's good for the price, just be aware of its' limitations.

Source: Software Advice
Helpful?   Yes   No
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Kasey Baker

A really sweet product!

08/02/2017

My cousin who runs a food truck uses this product. Although I cannot personally speak for it on a daily basis, I have used it and it was really straight forward to use and extremely convenient. He said he's never had trouble with the company or product and unlike many of the POS he used in the past which he struggled with. So good job Touch Bistro! Keep up the good work

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Hong Wen Tan

Best POS System!

26/01/2017

Pros: 1) User-friendly 2) Simple yet elegant design 3) Highly secured 4) Excellent for small and large restaurants alike Cons: Nothing really. If I really have to state one, the cost might be a little too expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Carlin Guthrie

Easy to use, difficult to get help

13/12/2016

TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Pros

-Easy to use (for the most part) -Easy to setup -Replaceable hardware (Apple products) -More features than many similar competitors

Cons

-Poor customer support -No setup options -Some functions difficult to access/not intuitive -Bugs/issues when iOS updates - unreliable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10

Recommendations to others considering TouchBistro

Definitely, check out Toast, they more effectively combine traditional POS options with a tablet system. Also, I'd definitely advise going with a cloud-based system if you decide not to go with tablets. Check out Brink for a good example (that's who my company switched to).

Source: Software Advice
Helpful?   Yes   No
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Donna Olson

Small mid-western restaurant

11/12/2016

Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.

Pros

Relatively easy to train new staff.

Cons

On the Administrative side, it is very cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering TouchBistro

Make sure you set it up correctly the first time and REALLY understand the shortcoming of the system.

Source: Capterra
Helpful?   Yes   No
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Jennifer Dykstra

Could be great...

04/12/2016

It's clear that someone in the industry designed this product. It is very intuitive and has almost all of the functionality you can expect in the much more expensive pos systems. There are the occasional glitches, and some things that could be better, but 26 years in the restaurant business has exposed me to just about all of the major POS systems, and TouchBistro's functionality is in the top 10. Unfortunately, when you really need help, you're on your own. I've had the system for about 18 months now. On every occasion that I've had to reach out to "support", and I use the term loosely, I have never been able to reach anyone in a timely manner. My call has never been answered by a human being. I always have to leave a message. And response time ranges from 5 hours to 2 days. When you're in a crisis, there is nothing more disappointing and infuriating.

Pros

If you can use an iPhone, you can use this system. Easy to program, use, and manage. The cost is a fraction of other systems with similar functionality.

Cons

There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering TouchBistro

If you have a full service, busy restaurant, make sure you have a crash kit handy (manual checks, calculators, manual credit card runners) for when the system goes down.

Source: Software Advice
Helpful?   Yes   No
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Natalie Schnurr

Touch Bistro Pos

11/11/2016

TouchBistro is very user friendly and great customer service. If you are familiar with Apple products this POs system will be a breeze to pick up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Kenneth  Hoyumpa

Solid

12/10/2016

This is a solid, well thought out product. Easy to use. Easy to set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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paul menta

Verified Reviewer

For iPad soulution for busy restaurants, this is your answer!

08/10/2016

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret. Paul Menta

Pros

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Cons

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering TouchBistro

Don't be fooled by reviews of company's that say they are the best, I lost money, time staff and I did not" revel"in the whole thought. Be smart do your home work!

Source: GetApp
Helpful?   Yes   No
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