zenloop Pricing, Features, Reviews & Alternatives

zenloop

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

4.87/5 (30 reviews)

zenloop overview

What is zenloop?

zenloop manages the entire feedback cycle and empowers companies to leverage the results of quantitative and qualitative customer feedback. Our Net Promoter System® (NPS) software uncovers scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. In other words, zenloop analyzes your performance and increases customer satisfaction by meticulously measuring and tracking the Net Promoter Score.

The software is self-explanatory: Conduct an NPS survey at any customer touchpoint and investigate the shopping experience. This allows you to address the voices of (un)happy customers, increase CLV and prevent churn. That’s why leading online retailers like Deichmann, About You, Depot, Outfittery or Douglas choose zenloop as an effective solution to strengthen customer loyalty.
www.zenloop.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, Germany

Supported languages

English, German
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zenloop user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.9
  5.0
Samiullah G.

Excellent NPS Software Provider

Used daily for free trial
Reviewed 2020-02-24
Review Source: Capterra

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

Pros
We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

Cons
We are very satisfied. We are very satisfied.

Response from Zenloop


Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jennifer S.

Perfect tool to measure NPS and get important customer insights

Used daily for 2+ years
Reviewed 2019-06-19
Review Source: Capterra

Pros
- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars

Cons
More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sebastian S.

Simple data

Used weekly for 1-2 years
Reviewed 2020-03-06
Review Source: Capterra

All fine, progress is visible.

Pros
Most likely ist the business intelligence behind.

Cons
Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Björn F.

Great product, great insights

Used daily for 1-2 years
Reviewed 2020-01-30
Review Source: Capterra

Pros
Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Cons
Generally happy but they could offer more integrations.

Response from Zenloop


Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Used daily for less than 6 months
Reviewed 2018-07-12
Review Source: Capterra

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

Pros
- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with

Cons
Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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zenloop pricing

Pricing options
Subscription
Free trial
View Pricing Plans

https://www.zenloop.com/en/pricing

zenloop features

API
Activity Dashboard
Alerts/Notifications
CRM
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Surveys & Feedback
Third Party Integrations

Access Controls/Permissions (288 other apps)
Calendar Management (299 other apps)
Contact Management (357 other apps)
Customer Database (308 other apps)
Email Marketing (466 other apps)
Social Media Integration (303 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for zenloop

Key features of zenloop

  • Net Promoter Score (NPS) Platform
  • Multi-Channel Surveys via Web, Mail (+each embedded) & Link
  • Listen, Analyze and Act on NPS-Feedback
  • Alerts for Incoming Feedback
  • Comment filtering
  • Webhook Integration to all CRMs
  • Data visualization
  • Multi-channel
  • Real-time feedback
  • Search functionality
  • Key trend tracking
  • Live feed dashboard
  • Design management
  • Customer segments
  • Test surveys
  • Feedback management
  • Feedback collection
  • Data export
  • Ratings
  • Testing management
  • Surveys & feedback
  • Customer experience management
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Benefits

High response rates through individual integrations and optimized usability
Multi Channel. Ensure convenience for any customer journey touchpoint. Whether it’s on-page after checkout or embedded in emails, creating targeted NPS surveys has never been easier.

Target critical customers and take personalized actions
Detractors often show low expectations towards companies. Applying personalized win-back actions offers great potential to improve customer relationships and allows for turning detractors into promoters.

Real-time feedback as a live feed inspires every employee
Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your organization go up!

Smart labels identify churn drivers in customer comments
Automatically analyze customer feedback using smart labels to identify reasons for customer churn. As a result, it is possible to cluster feedback across multiple clusters and apply thematic filters.

Activate loyal promoters for free referrals
Referrals are the key marketing channel. Satisfied customers and loyal promoters can be activated as brand ambassadors for referrals to friends and family. By asking for positive reviews on rating portals, companies boost their referral marketing and thus their reputation.

Configure the alarm system and immediately forward critical issues internally
Email alerts route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer relationships improve over time.