Additional information for zenloop NPS® Platform
Key features of zenloop NPS® Platform
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- Net Promoter Score (NPS) Platform
- Multi-Channel Surveys via Web, Mail (+each embedded) & Link
- Listen, Analyze and Act on NPS-Feedback
- Alerts for Incoming Feedback
- Comment filtering
- Webhook Integration to all CRMs
- Data visualization
- Real-time feedback
- Search functionality
- Key trend tracking
- Live feed dashboard
- Design management
- Customer segments
- Test surveys
- Feedback management
- Feedback collection
- Data export
- Testing management
- Surveys & feedback
- Customer experience management
Engaged respondents boost response rates
Multi Channel. Ensure convenience for any customer journey touchpoint. Whether it’s on-page after checkout or embedded in emails, creating targeted NPS surveys has never been easier.
Easy as 1, 2, 3 – awesome surveys ready to go within minutes
Don’t spend days setting up an account and surveys. Built customized NPS surveys that match your company style within minutes.
Expose real time feedback and excite your organization
Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your organization go up!
Smart labels provide instant feedback insights
Analyze NPS comments in seconds by using Smart Labels. Qualitative feedback gets segmented into feedback topics. Customize labels to build you powerful text analytics engine.
Delight your promoters and critics with instant replies
Leverage your promoters as marketing channels and referrer. Reply to your critics to prevent churn. Push feedback to customer service system, Slack or Zapier to delight customers with instant replies.
Empower improvements with alerts and digests
Configure email alerts to route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer relationships improve over time.