zenloop Reviews

Pros
- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars

Cons
More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!

Cons
I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software enables us to understand the needs of our customers and let us cover detractors

Cons
maybe there should be an option for internationalization. So you do not have to translate the snippets by your own

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great and intuative to use tool for measering the NPS. Good customer support if you have questions or sugesstions for missing features.

Cons
More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future.

Rating breakdown

Likelihood to recommend: 9/10

Pros
- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with

Cons
Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Rating breakdown

Likelihood to recommend: 10/10

Pros
customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen

Cons
I'm lucky to say that nothing comes to my mind

Rating breakdown

Likelihood to recommend: 10/10

Pros
- It is possible now to scroll through and read the customer feedback at different stages of the buying process. Helped us to identify a bug we had on older android devices in the payment process - Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH

Cons
- It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service

Cons
No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance. The possibility of scheduling surveys would be nice as well.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.

Cons
To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you! Thank you!

Cons
It would be great if the graphs are illustrated a little nicer. Overall minor thing, but that way I can copy and paste it in my weekly update ;).

Rating breakdown

Likelihood to recommend: 10/10

Pros
I am really new with the customer feedback topic, but Zenloop helps me a lot to start with it. So it was really easy to implement a new survey and send it automatically to our customers.

Cons
There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top. (No worries, you can delete survey - so its not that bad)

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy implementation. No nonsense features distracting from the core use case. Zenloop leads by example taking customer feedback on board.

Cons
It still has some usability issues and not all features or reports are self-explanatory but Zenloop usually reacts quickly.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This plattform is focused on your needs to receive feedback to all your company activities with customers. Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use.

Cons
As a young application, there are no really missing features, except the missing mobile applications at the moment.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness

Cons
Nothing so far! Onboarding was good, implementation easy and usability so great that you hardly need any support

Rating breakdown

Likelihood to recommend: 10/10

Pros
Really easy to use, super valuable features We did like how easy this helps to carry the NPS concept into the organization.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Very easy to use, no complex integration - direct results - nice and easy understandable dashboards

Rating breakdown

Likelihood to recommend: 9/10

Pros
Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation.

Cons
The Zenloop guys are doing great work. I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics.

Rating breakdown

Likelihood to recommend: 10/10

Pros
A tool which provides measurable impact on our KPIs and helps us to understand how the user really feels about our service.

Cons
at some points it would be good to have more opportunities to customize the tool for our service and we would appreciate more support with different languages.

Rating breakdown

Likelihood to recommend: 9/10

Pros
simple Interface and easy data import/export

Cons
we would like to compare NPS Sets over time. We would like to delete a rating (wrong recipient.. etc)

Rating breakdown

Likelihood to recommend: 9/10

Pros
Really simple and intuitive interface NPS is great metric for open customer feedback Practical applications for e-commerce

Cons
Some more analytics features and integrations to data warehouse would be great Pricing could be lower

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy set up, tool handling, improvements/feedback right from day 1

Cons
sometimes lack of customization, better pricing model to be considered

Rating breakdown

Likelihood to recommend: 8/10

Pros
- love the live feed option because it enables us to communicate customer feedback to anyone within our company and quickly see what’s going right or wrong + it motivates our team to see changes - very good value for money! - customer service always provides quick and useful help with an issue - the whole tool is easy to set up and understand

Cons
- no major cons, if issues appear (bugs etc.) the zenloop team usually fixes them immediately which makes it super convenient

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Likelihood to recommend: 9/10