All categories

Learn why GetApp is free

zenloop

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

zenloop Reviews

Reviews summary

Pros

Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness.

Markus P.

Read the full review
Easy setup, quick results, visually appealing analytics, gained important insights - love it.

Anonymous Reviewer

Read the full review
Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.

Jan B.

Read the full review

Cons

As a young application, there are no really missing features, except the missing mobile applications at the moment.

Anonymous Reviewer

Read the full review
No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance.

Anonymous Reviewer

Read the full review
We would like to delete a rating (wrong recipient.. etc).

Kai W.

Read the full review

Overall rating

4.9

(30)

5

4

3

2

1

27

2

1

0

0

97%
positive reviews
100%
would recommend this app

Filter reviews by


Overall rating


Company size


Industry


Time used


30 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Excellent NPS Software Provider

Reviewed a year ago

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

Pros

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

Cons

We are very satisfied. We are very satisfied.

Vendor response

Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect tool to measure NPS and get important customer insights

Reviewed 2 years ago
Pros

- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars

Cons

More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Simple data

Reviewed a year ago

All fine, progress is visible.

Pros

Most likely ist the business intelligence behind.

Cons

Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product, great insights

Reviewed a year ago
Pros

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Cons

Generally happy but they could offer more integrations.

Vendor response

Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Reviewed 3 years ago

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

Pros

- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with

Cons

Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software

Reviewed 3 years ago
Pros

customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen

Cons

I'm lucky to say that nothing comes to my mind

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Listen, Understand & Act

Reviewed a year ago

Overall great experience and great value for money.

Pros

The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.

Cons

A longer trial period would be nice.....

Vendor response

Thanks for your review, we are happy that the zenloop retention management software contributes to optimizing your international business efforts!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great intuitive tool to get customer feedback

Reviewed 3 years ago
Pros

Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service

Cons

No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance. The possibility of scheduling surveys would be nice as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zenloop - great experience

Reviewed 3 years ago

Great experience. We are using Zenloop for constant feedback with our customers.

Pros

Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.

Cons

To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use and with focus on the most important topic

Reviewed 3 years ago
Pros

The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you! Thank you!

Cons

It would be great if the graphs are illustrated a little nicer. Overall minor thing, but that way I can copy and paste it in my weekly update ;).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The most valuable NPS platform out there right now

Reviewed 3 years ago

As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform

Pros

Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!

Cons

I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect UX, value & insights generator

Reviewed 2 years ago
Pros

The software enables us to understand the needs of our customers and let us cover detractors

Cons

maybe there should be an option for internationalization. So you do not have to translate the snippets by your own

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great NPS Tool very insightful

Reviewed a year ago

We were looking for better insights from our customers about their experience and what we could do to reduce the churn rate

Pros

easy to use and great customer support .

Cons

Very satisfied with zenloop, so far nothing negative to report

Vendor response

Thank you for sharing your experience with us. We are pleased to hear that you are enthusiastic about using zenloop.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great tool to measure the NPS

Reviewed 3 years ago

Helps us to optimize our processes.

Pros

Great and intuative to use tool for measering the NPS. Good customer support if you have questions or sugesstions for missing features.

Cons

More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Overall great value for money!

Reviewed 3 years ago
Pros

- It is possible now to scroll through and read the customer feedback at different stages of the buying process. Helped us to identify a bug we had on older android devices in the payment process - Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH

Cons

- It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

10 - Very likely to recommend

Reviewed a year ago
Pros

Surprisingly easy way to monitor customer satisfaction, gather targeted feedback and improve the customer journey. Super simple and easy to use. Showed great uplift in conversion along the customer journey.

Cons

A longer trial would have been nice, but we were rapidly convinced of Zenloop.

Vendor response

Thank you very much for your review. We are delighted to hear that zenloop helps you uplifting your conversions!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Small Input, Big Output

Reviewed 3 years ago

I didn't expect, that so many Customers want to give feedback and how much this feedback helps to make you better. (It will definetly helps you to understand your customer better or get some good ideas) You can really use it for everything, to get Feedback for your service, team or for example your newsletter.

Pros

I am really new with the customer feedback topic, but Zenloop helps me a lot to start with it. So it was really easy to implement a new survey and send it automatically to our customers.

Cons

There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top. (No worries, you can delete survey - so its not that bad)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zenloop gets the job done - and develops quickly

Reviewed 2 years ago
Pros

Easy implementation. No nonsense features distracting from the core use case. Zenloop leads by example taking customer feedback on board.

Cons

It still has some usability issues and not all features or reports are self-explanatory but Zenloop usually reacts quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Helpful and reviewable feedback

Reviewed 3 years ago
Pros

This plattform is focused on your needs to receive feedback to all your company activities with customers. Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use.

Cons

As a young application, there are no really missing features, except the missing mobile applications at the moment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Impressive German Software Program

Reviewed a year ago

As I stated already working with Zenloop is a pleasure. They are probably europe wide the leading cx provider and make our job easier to develop better customer relations.

Pros

Working with Zenloop is great especially because they have a deep understanding of what we need and how we can further develop our customer relationship.

Cons

No cons

Vendor response

Thanks for your review! We are happy to hear that you enjoy working with our platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent tool to measure & manage NPS

Reviewed 3 years ago
Pros

Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness

Cons

Nothing so far! Onboarding was good, implementation easy and usability so great that you hardly need any support

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product

Reviewed 3 years ago
Pros

Really easy to use, super valuable features We did like how easy this helps to carry the NPS concept into the organization.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Very good customer feedback tool

Reviewed 3 years ago
Pros

- Very easy to use, no complex integration - direct results - nice and easy understandable dashboards

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Zenloop NPS helps us to master the digital transformation

Reviewed 3 years ago
Pros

Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation.

Cons

The Zenloop guys are doing great work. I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

Share this review:

easy to handle and good analytics and dashboard features

Reviewed 3 years ago
Pros

A tool which provides measurable impact on our KPIs and helps us to understand how the user really feels about our service.

Cons

at some points it would be good to have more opportunities to customize the tool for our service and we would appreciate more support with different languages.

page 1 of 2

Select your country

10+ YEARS RECOMMENDING SOFTWARE

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.