getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Contact Center Software with Automated Routing (2026) - Page 3

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

206 software options

wolkvox logo

Communication management system for contact centers

learn more
wolkvox is an innovating Contact Center solution that allows to connect calls, videocalls, social media interactions, create bots, manage web chat and overflow agents, its expense is variable and adjusted to the fluctuation of the operation and has automatic updates of new functionalities at no cost

Read more about wolkvox

Users also considered
ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

learn more
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Read more about ServiceNow Customer Service Management

Users also considered
JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

learn more
JustCall is a all-in-one contact center with AI support, multi-channel communication, live monitoring, and seamless CRM integration for faster customer resolutions.

Read more about JustCall

Users also considered
HoduCC logo
Category Leaders

HoduCC Contact center software for sales and support teams

learn more
HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.

Read more about HoduCC

Users also considered
Nextiva Contact Center logo

Omni-Channel Customer Relationship Management

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Read more about Nextiva Contact Center

Users also considered
FreJun logo

Call automation for data-driven teams

learn more
FreJun is a call automation platform for outbound teams. FreJun meets your end to end communication needs and integrates with your workflow tools seamlessly.

Read more about FreJun

Users also considered
Kustomer logo

Modern Customer Service Software For Customer-First Brands

learn more
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Read more about Kustomer

Users also considered
Dialshree logo

Cloud-based contact center solution

learn more
DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

Read more about Dialshree

Users also considered
AVOXI logo

Hosted business phone system and call center solution

learn more
AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.

Read more about AVOXI

Users also considered
Amazon Connect logo

Scalable Omnichannel Contact Center Solution

learn more
Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

Read more about Amazon Connect

Users also considered
Zoho SalesIQ logo

Discover the future of customer engagement

learn more
Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.

Read more about Zoho SalesIQ

Users also considered
Zingtree logo

Build interactive decision trees that guide your teams.

learn more
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Read more about Zingtree

Users also considered
uContact logo

Beautiful Contact Center Solution - Omnichannel - All in One

learn more
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

Read more about uContact

Users also considered
Avaya UCaaS logo

Unified communications platform

learn more
Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

Read more about Avaya UCaaS

Users also considered
VoIPstudio logo
Category Leaders

VoIPstudio: the no-hassle VoIP phone service for business

learn more
High-quality Cloud PBX service with full Contact Center capabilities. Enhance your sales and customer support teams' productivity while improving customer satisfaction. +40 features: Call Routing, CTI Integrations, Call Logging, Call Recording, IVR, ACD Queue Management, and Wallboard. 24/7 support.

Read more about VoIPstudio

Users also considered
Toky logo

Virtual phone system for business sales and customer support

learn more
Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more

Read more about Toky

Users also considered
Anywhere365 logo

Contact center management software

learn more
Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.

Read more about Anywhere365

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Plivo logo

API-based Voice and SMS platform for businesses of all sizes

learn more
Plivo is an API-based voice & SMS developer platform & global carrier service provider for businesses of all sizes wishing to leverage cloud communications. Customers can access versatile HTTP APIs for building voice & SMS capabilities into any web or mobile app using any web standard language.

Read more about Plivo

Users also considered
TCN logo
Category Leaders

Cloud-based call center solution

learn more
Welcome to TCN’s contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions to meet your needs.

Read more about TCN

Users also considered
Ameyo logo

All-in-one Contact Center Software

learn more
An all-in-one customer interaction suite powering over a billion interactions worldwide

Read more about Ameyo

Users also considered
msg91 logo

Cloud communication tool for handling multi-channel comms

learn more
MSG91 is a cloud communications platform that offers a diverse range of services to facilitate streamlined communication. With MSG91, users gain access to a suite of channel APIs, including SMS, email, WhatsApp, voice, authentication, and more, allowing for multi-channel communication. The platform also provides serverless tools and fully programmable solutions such as Hello, Campaign, Segmento, SendOTP, ShortURL, and KnowledgeBase, offering ready-to-use capabilities.

Read more about msg91

Users also considered
Vonage Contact Center logo

Cloud Contact Center & Inside Sales Software for Salesforce

learn more
The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams.

Read more about Vonage Contact Center

Users also considered
SparkTG VCC logo

Top Contact Center solution that ensures your business grows

learn more
SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a centralized platform. Supervisors can use the dashboard to generate reports and manage call recordings to boost agents' overall productivity.

Read more about SparkTG VCC

Users also considered
Exotel logo

Full-stack customer engagement platform-CPaaS, CCaaS,Chat AI

learn more
Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.

Read more about Exotel

Users also considered