getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Contact Center Software with Automated routing - Page 7

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

208 software options

Anywhere365 logo

Contact center management software

learn more
Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.

Read more about Anywhere365

Users also considered
Zoho Voice logo

Cloud-based business phone for SMB sales and support teams

learn more
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
Helpshift logo

Digital customer service platform and ticketing system

learn more
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered
Freshcaller logo

Modern Phone System for customer support & sales

learn more
Freshcaller is a modern contact center software for customer support, sales, IT and HR teams. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up the operations. It has 90+ countries phone numbers.

Read more about Freshcaller

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Read more about Vivantio

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Toky logo

Virtual phone system for business sales and customer support

learn more
Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more

Read more about Toky

Users also considered
eVoice logo

Small business phone software

learn more
eVoice is a virtual phone system and PBX tool for small and medium sized businesses. eVoice provides users with new phone numbers, or it takes your existing phone numbers, adds the ability to use a range of features such as auto-receptionist, recorded greetings, voicemails, conferencing and more.

Read more about eVoice

Users also considered
Ameyo logo

All-in-one Contact Center Software

learn more
An all-in-one customer interaction suite powering over a billion interactions worldwide

Read more about Ameyo

Users also considered
CloudCall logo

Advanced, cloud-based computer telephony integration

learn more
CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe.

Read more about CloudCall

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

learn more
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
RingCX logo

AI-powered contact center

learn more
RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.

Read more about RingCX

Users also considered
Five9 logo

Cloud contact and call center software

learn more
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered
Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

learn more
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

Read more about Efficy CRM

Users also considered
RingEX logo

RingEX - AI meets trusted communications

learn more
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
NiCE CXone logo

Cloud-based contact center software

learn more
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about NiCE CXone

Users also considered
Aircall logo

AI powered customer communications platform

learn more
Make every phone conversation matter and give time back to your reps with 100+ CRM, helpdesk, and software integrations.

Read more about Aircall

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

learn more
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

learn more
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

learn more
JustCall is a all-in-one contact center with AI support, multi-channel communication, live monitoring, and seamless CRM integration for faster customer resolutions.

Read more about JustCall

Users also considered
GoContact logo
(0)

Contact Center as a Service (CCaaS) platform

learn more
GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered
Conversational AI Platform logo
(0)

Cloud-based chatbot and voicebot builder

learn more
Streamline your contact center operations with AI-powered automation

Read more about Conversational AI Platform

Users also considered
klink.cloud logo
(0)

Omnichannel contact center platform

learn more
klink.cloud is an omnichannel contact center platform offering solutions like virtual contact centers, and unified communications to streamline operations and integrate communication channels for enhanced customer support across voice, chat, social media, and email.

Read more about klink.cloud

Users also considered
Mobile Service Cloud logo
(0)

Mobile Service Cloud, for frictionless service experiences

learn more
Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

Read more about Mobile Service Cloud

Users also considered