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Contact Center Software with Automated Routing (2026) - Page 7

Last updated: April 2026

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206 software options

Textel logo

SMS solution for contact centres

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Textel allows businesses to send low-cost SMS text messages from their existing contact center infrastructure to over 200 countries and territories around the world.

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Intermedia Contact Center logo

Wherever, Whenever Customer Engagement

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Give customers the five-star experience they expect with Intermedia Contact Center. Use Intermedia's deep customer handling tools to give customers quick, personalized, convenient access to your customer-facing employees from wherever.

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Landis Contact Center logo

Contact center solution

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Landis Contact Center is a certified call center software for Microsoft Teams that provides IVR advanced routing, powerful queues with skills based routing, and built-in analytics and reporting tools.

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Oration logo

CX and AI call routing software for call centres

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Oration software is a game-changer for the customer experience and operational efficiency of your call centre. Designed to be implemented with your existing cloud technology infrastructure, Oration is a cost-effective and easy to install solution for call centres.

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Enreach Omnichannel logo

Cloud contact center software for support

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Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.

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Smiddle Omnichannel logo

Communication management software for contact centers

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Smiddle Omnichannel gives call centers the ability to use the most popular instant messengers to communicate with customers simply and easily. This is all done from a single interface in the workplace of the contact center operator maintaining all the contact center rules of routing.

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Selmo logo

Powerful auto dialer software for call centers & businesses

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Selmo is a call automation software for businesses, call centers, and contact centers, which covers most business processes, offers wide call center software functionality, and has one of the most effective predictive dialers on the market.

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Smiddle Siebel CRM Connector logo

Software for integrating Siebel CRM into the contact center

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Smiddle Siebel CRM Connector integrates the call center operator workplace into Siebel CRM. The software allows businesses to work with voice calls, chats, and video calls in a single interface without having to switch between different applications.

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NICE Nexidia logo

AI-enabled customer engagement analytics platform

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NICE Nexidia is a customer engagement analytics platform designed to help businesses in financial services, healthcare, legal, IT and other industries monitor customer service activities, trends and performance across contact center sites, team members, and agents using artificial intelligence (AI)-enabled dashboards.

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MCUBE logo

Cloud-based contact center solution

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MCUBE Contact Center Solution is a cloud-based platform enhancing business-customer connections. It tracks, distributes, and records calls, while offering performance analytics and CRM integration. Features encompass call tracking, distribution rules, recording, barging/whispering, custom notifications, and detailed reports. Benefits include enriched data and communication, heightened flexibility, efficiency, and superior customer service.

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NEONNOW logo

The next generation of cloud contact center

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Empower your contact center with our cloud-based platform, offering enterprise-grade features effortlessly. Our no-code environment ensures cost-effective solutions without sacrificing functionality.

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Zoom Contact Center logo

Omnichannel Contact Center

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Zoom Contact Center is a contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.

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TVox Omnichannel Contact Center logo

Contact center for managing customer care

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TVox Omnichannel Contact Center transforms customer care into an improved experience. The platform connects teams with customers on all channels: telephone, email, WhatsApp, webchat, and social for quick and personalized responses. The intuitive platform optimizes workflow and customer satisfaction while improving operational efficiency.

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Landis Contact Center logo

Contact center solution

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Landis Contact Center is a certified call center software for Microsoft Teams that provides IVR advanced routing, powerful queues with skills based routing, and built-in analytics and reporting tools.

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C-Zentrix logo

Omnichannel Contact Center with AI, CRM & Automation

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C-Zentrix is a customer experience platform offering cloud & on-premise contact center software, omnichannel support, CRM, AI bots, video chat, and analytics built to empower businesses in sales, support, and service delivery.

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Vocalcom Salesforce Edition logo

Contact center solution native in Salesforce

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Vocalcom Salesforce Edition is a cloud-based contact center software offering a user-friendly CRM solution that allows users to connect with customers more easily and effectively.

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RingQ logo

Comprehensive Cloud PBX system

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RingQ is a comprehensive Cloud CX platform designed for enterprise communications that goes beyond traditional cloud PBX functionality. The system features AI-powered call handling, real-time analytics, and omnichannel support including voice, chat, and email. RingQ offers seamless CRM integrations with popular platforms like Salesforce and Zoho, while providing customizable wallboards and intuitive call routing strategies for enhanced customer interactions.

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insmartbot logo

Serve your customers on all channels with AI.

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Apply cognitive technology to customer service processes. Provide decisive communication channels simultaneously and independently 24/7 at each point of contact, wherever your customers are.

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Fonvirtual Call Center logo

Communication solution for call management & distribution

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Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD).

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Office24by7 logo
(0)

All-in-One Office Automation Solutions

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Office24by7 Contact Center solution centralizes voice, SMS, email, and WhatsApp communication in one platform. It provides real-time visibility into interactions, supports workflow automation, and helps teams deliver consistent, responsive customer engagement across channels.

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Dialpad Ai Contact Center logo
(0)

Cloud-based contact center solution for customer support

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Dialpad Ai Contact Center is a customer service software that allows support teams to engage with customers and resolve queries. The platform also helps managers to monitor customer service calls and agent performance in order to identify areas for improvement. Features of the cloud-based software include smart call routing, omnichannel management, call recording, real-time reporting, and more.

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CommBox logo
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Cloud-based contact center and customer service solution

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CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

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Akio.CX logo
(0)

Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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3C Plus logo
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Call center software for managing telephony operations

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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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comdesk logo
(0)

comdesk is call center software to aid customer service

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AI-powered Contact Center with smart call routing, real-time analytics & CRM integration for optimized business telephony.

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