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Top Rated Customer Communications Management Software with Multi channel communication - Page 11

Last updated: October 2026

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355 software options

Freshchat logo

Live Chat software for modern messaging

Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

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Lime CRM logo

We create customer heroes, a platform for customer journeys.

Lime CRM is a platform for all your customer journeys, we help you keep all your customers, deals and campaigns in one place. With integrations to your other IT systems, Lime CRM gives you with the tools to provide exceptional customer experiences. Hosted or on your own server in EU.

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Viber logo

Mobile messaging platform

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

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RingCX logo

AI-powered contact center

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

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Thryv logo

AI-powered software built for small business growth.

Thryv is the AI-native growth platform that helps small businesses get found online, attract more customers, and grow with confidence.

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Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

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Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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Demandforce logo

Attract, Retain, and Grow with Demandforce solutions.

Demandforce helps medical practices, veterinary practices, salons, and spas to automate front office tasks and streamline communications with an all-in-one solution. Demandforce aids in customer communication with a variety of features, including two-way text.

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NiCE CXone logo

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

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Podium logo

Cloud-based AI platform for local business growth

Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back by consolidating your communication into a single inbox.

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Hatch logo

The AI communications platform for service businesses

AI communications platform that scales 1:1 customer communication across voice, SMS, and email.

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 #1 FREE CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 12 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place.

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Zenvia Customer Cloud logo

Cloud omnichannel CX platform for SMBs and enterprise

Zenvia Customer Cloud helps companies sell more and serve customers better by integrating channels, data, and journeys into a single solution.

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ZoomInfo Sales logo

Lead generation and buyer intent data for B2B organizations

ZoomInfo powered by DiscoverOrg is a cloud-based lead generation platform for B2B organizations. It uses buyer intent data to help sales and marketing teams prioritize prospects. Intent insights are provided for online research activities, organizational changes, funding announcements, and more.

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JustCall logo

Cloud-based AI communication platform for sales teams

Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email & WhatsApp in one place.

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Keap logo

An all-in-one CRM, sales and marketing automation solution

Step up to all-in-one sales & marketing solution designed for entrepreneurs, startups and larger teams. The platform organizes customer information and daily work in one place so teams have more time to focus on growing the business and delivering great service.

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WRKZY logo
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Customer operations CRM for connected WhatsApp, email, sales

WRKZY is a customer operations CRM that connects WhatsApp and email conversations with customer context, ownership, sales workflows, automation, and accountable follow-through.

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BnBGenius logo
(0)

AI guest messaging, calls and upsells for Airbnb hosts

BnBGenius is AI automation for Airbnb and VRBO hosts who self-manage one to five units. It answers guest messages, takes guest phone calls, writes and posts reviews, creates cleaning tasks and sells upsells. It installs as a Chrome extension, with no API keys and no password sharing.

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ReplyDesk logo
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Cloud-based help desk software

ReplyDesk is an eCommerce helpdesk solution that consolidates all customer interactions and order data into one centralized tool. It offers a variety of helpful features such as automated templates, team messaging, and smart ticket routing to enable eCommerce businesses to provide efficient and effective customer support across multiple sales channels.

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SmartInbox logo
(0)

All-in-one online conversation app for e-commerce businesses

SmartInbox is an online conversation app for e-commerce businesses that keeps all customer communication in one place. This easy-to-use, automated platform gives e-commerce stores a personalized inbox, enabling them to deliver timely responses for customer requests, status updates, and more.

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PIWA logo
(0)

Omnichannel platform for customer conversations

PiWA is an omnichannel automation platform that enables businesses to manage customer conversations and marketing campaigns across multiple messaging channels from a unified dashboard. The platform supports communication through WhatsApp, Instagram, Messenger, Email, Web Chat, SMS, and RCS, offering features such as AI-powered chatbots, broadcast campaigns, workflow automation, team collaboration tools, and analytics tracking.

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Mavibot logo
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Cloud-based no-code CRM & chatbot platform for SMBs

Mavibot unifies customer communications across WhatsApp, Instagram, TikTok, Telegram, Facebook, Discord, Viber, and Line in one inbox. It combines a live chat widget, helpdesk ticketing, bulk broadcasts, and email campaigns with an AI chatbot to manage every conversation from a single dashboard.

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Insurance customer portal logo
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Self-service portal for policy & claims

DICEUS Customer Web Portal is an insurance self-service platform allowing policyholders to manage their needs via a personalized dashboard. It offers policy tools, claims tracking, instant quotes, secure payments, real-time updates, document management, broker contact, and renewal reminders. The solution integrates with insurance systems, CRM platforms, and data warehouses to support omnichannel experiences.

Read more about Insurance customer portal

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Web1on1 logo
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Online platform with a WhatsApp messaging interface

Web1on1 messaging software lets businesses use one central phone number to communicate with WhatsApp contacts and members across various teams and departments. It enables organizations to connect with colleagues even when they're on leaves.

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