App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Customer Success
Small business

Top Rated Customer Success Software with Small business - Page 3

Last updated: October 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

All apps

1 filter applied

Features

Multi-Channel Communication

Customer Database

Chat/Messaging

Activity Dashboard

Customizable Reports

Integrated with

WooCommerce

Google Drive

WordPress

Slack

Zoom Workplace

Pricing model

Free

Open Source

Free Trial

One Time License

Subscription

Devices supported

Linux

Web-based

Windows

Organization types

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

User rating

All Reviews

& up

65 software options

Sort by

Chameleon

4.0

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Product tour and survey creation for new user onboarding

Chameleon is a digital adoption platform for building and publishing customizable product tours and surveys to aid with onboarding new users to a business' website. Installation is carried out with low code requirements, or with integration from JS Snippet, Google Tag Chrome extension or Segment.

Freshdesk

4.5

(3.4K)

1.2K

166

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based AI help desk for teams of all sizes

Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

Akita

4.3

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Success Software

Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through up-sell, cross-sell and expansion. Akita provides your CSMs with customer health scores, playbooks, intelligent alerts, customer journey management tools, success KPIs, and more.

Higher Logic Vanilla

4.4

(63)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Engage with Community

Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation to help brands improve their customer experience and increase customer loyalty while reducing costs.

TeamSupport

4.5

(850)

496

293

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based B2B customer support platform with AI

TeamSupport AI-driven Customer Success Software is an all-in-one platform, providing a 365° view of customer health. Unite your support, success & GTM teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS.

eWay-CRM

4.5

(829)

469

300

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer relationship management solution

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing.

It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.

Bitrix24

4.2

(1K)

467

360

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud & on-premises workspace for all business sizes

Bitrix24 #1 FREE customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling.

Agile CRM

4.1

(526)

251

164

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Baton

(0)

Cloud-based project management and tracking software

Baton is a cloud-based software that helps businesses manage and streamline implementation projects on a centralized platform. It enables users to create auditable projects using built-in templates and track the completion of assigned tasks.

ProsperStack

(0)

Software for automating & enhancing the customer acquisition

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. It helps subscription businesses learn why customers leave so they can make informed product, pricing and remarketing decisions. It provides exit surveys, offers and deflections, segmentation, and AB testing capabilities to optimize customer retention.

RevGain

(0)

AI-driven customer success platform

RevGain Customer Success Platform combines AI-driven insights with engagement tools to help businesses manage customer relationships throughout their journey. The platform offers features for onboarding, account health monitoring, risk management, and renewal automation to enhance customer retention. It provides comprehensive solutions for tracking customer satisfaction metrics and identifying expansion opportunities while supporting advocacy development.

ConfirmKit

(0)

User research platform for teams and product people

ConfirmKit is a user research platform that helps product organizations of all sizes to discover what their users really want. ConfirmKit helps product teams to conduct, analyze and store qualitative data from user interviews, highlight patterns / trends in data, and ultimately improve their product

Ascendr

(0)

SaaS Customer onboarding platform

ReFrame Engage

(0)

Conversational intelligence and customer engagement software

ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

CustomerX

(0)

Digital solution with resources for customer satisfaction.

CustomerX is a customer satisfaction system responsible for automating tasks, scheduling appointments, and centralizing data to help businesses direct time and resources towards strengthening customer relationships with Customer Success.