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Email Meter Enterprise  Logo

Email Meter Enterprise

4.8
(19)

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Email analytics for Google Workspace

see alternatives

(3)

Email Meter Enterprise Pricing, Features, Reviews and Alternatives

Email Meter Enterprise product overview

Price starts from

19

/user

What is Email Meter Enterprise ?

All-in-one email analytics. Email Meter helps companies analyze their email activity to improve workflows and make better decisions. Track and measure email volumes, response times, individual productivity, SLAs and more. Email Meter is available for Gmail and Google Workspace. Email Meter is used by teams from 10 to 10,000, including companies like Shopify, Costco, Fujifilm or Avery Dennison.

Key benefits of using Email Meter Enterprise

- Get detailed analytics and insights on all email activity, including response times, email volumes and more.
- Schedule daily, weekly or custom email reports delivered directly to your inbox.
- Receive email alerts so you never miss important changes in your KPIs and can take action immediately.
- See the full picture of how your team is working and set goals based on real data.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

In Person
Documentation
Live Online
Webinars
Videos

Email Meter Enterprise pricing information

Value for money

4.7

/5

19

Starting from

19

/user

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Email Meter Enterprise features

Functionality

4.4

/5

19

Total features

43

7 categories

Most valued features by users

Data Visualization
Reporting/Analytics
Data Import/Export
Visual Analytics
Reporting & Statistics
Dashboard
Search/Filter
Activity Dashboard

Functionality contenders

Email Meter Enterprise users reviews

Overall Rating

4.8

/5

19

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.63/10
Rating distribution

5

4

3

2

1

15

4

0

0

0

Pros
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
The integration of email meter into our business was seamless and I have found it to be very user friendly.
Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.
Cons
So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails.
The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count.
The only thing that we had problems with were some of the limitations that Google put on our email routing solution.

Overall rating contenders

NS
AvatarImg

Natalia S.

Verified reviewer

Philanthropy, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Get useful data, easily

Reviewed 2 years ago

My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.

Pros

What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.

Cons

The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.

DT
AvatarImg

Daniela T.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good tool!

Reviewed a year ago

It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.

Pros

How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.

Cons

The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!

Vendor response

Hi Daniela, thank you for leaving a review! I'm glad to hear that you are happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!

CC
AvatarImg

Chandler C.

Real Estate, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Simple solution to monitor email activity

Reviewed 2 years ago
Pros

After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Cons

I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.

BC
AvatarImg

Brian C.

Health, Wellness and Fitness, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I'm so glad I found Emial Meter!

Reviewed a year ago

With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.

Pros

Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.

Cons

Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.

RH
AvatarImg

Robert H.

Printing, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Email Meter

Reviewed 3 years ago

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.

Pros

I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Cons

It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.

Email Meter Enterprise FAQs and common questions

Q. What type of pricing plans does Email Meter Enterprise offer?

Email Meter Enterprise has the following pricing plans:
Starting from: $19.00
Pricing model: Free
Free Trial: Available


Q. Who are the typical users of Email Meter Enterprise ?

Email Meter Enterprise has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Email Meter Enterprise support?

Email Meter Enterprise supports the following languages:
English


Q. Does Email Meter Enterprise offer an API?

Yes, Email Meter Enterprise has an API available for use.


Q. What other apps does Email Meter Enterprise integrate with?

Email Meter Enterprise integrates with the following applications:
Google Workspace, Looker, Slack, Tableau, Google Data Studio, Microsoft Power BI


Q. What level of support does Email Meter Enterprise offer?

Email Meter Enterprise offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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