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Higher Logic Vanilla Pricing, Features, Reviews and Alternatives

Higher Logic Vanilla product overview

What is Higher Logic Vanilla?

Vanilla offers a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base and ideation. With us, you can build an engaged customer community around your brand, your product or your publication. We believe that your community should uniquely reflect your brand and culture too while also rewarding your members for positive participation.

Key benefits of using Higher Logic Vanilla

  • A modern, intuitive forum will increase participation rates from your customers or users.

  • Fully customizable to your brand

  • Manage multiple communities, product lines, regions and languages all in one place

  • Single-Sign On (SSO) capabilities, to fit into your existing website

  • Enterprise-level connections to Oracle CX, Salesforce, Zendesk, Hootsuite, Github and many more

  • Powerful knowledge base capabilities for community and staff driven article creation

  • Real time feedback through our ideation module with suggestion and voting features

  • Q&A addon to curate the best answers to questions inside of your online community
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    FAQs/Forum

    Training options

    Webinars
    Live Online
    Videos
    Documentation

    Higher Logic Vanilla pricing information

    Value for money

    4.5

    /5

    63

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Higher Logic Vanilla features

    Functionality

    4.2

    /5

    63

    Total features

    74

    6 categories

    Most valued features by users

    Third Party Integrations
    API
    Customizable Branding
    Activity Dashboard
    Content Management
    Reporting & Statistics
    Customizable Templates
    Data Import/Export

    Functionality contenders

    Higher Logic Vanilla users reviews

    Overall Rating

    4.4

    /5

    63

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.58/10
    Rating distribution

    5

    4

    3

    2

    1

    33

    23

    7

    0

    0

    Pros
    By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.
    Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.
    Cost effective with all the features that very high costing solutions have - we trialed 10 different solutions before selecting vanilla as they winner. New features rolled in all the time.
    Cons
    It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly).
    The problem with vbBulletin was one of stability: we were having frequent outages in one incident we had to close the forum for about a month to deal with issues.
    That we did not discover it until last year. Seriously, I would be hard-pressed to identify anything about this platform that I disliked.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    An excellent base forum platform for online communities

    Reviewed 4 years ago

    It has made it easy for us to create beautiful, effective forums with awesome community management features to boot.

    Pros

    Our agency helps other companies manage and build online communities so we've encountered a lot of community platforms. Vanilla is by far our favourite though, for a few reasons. First, it's incredibly customisable. The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source. You can watch its development openly, suggest ideas for features, etc. Third, it has a killer API which allows you to make cool app integrations, software extensions, etc. Finally, the company's support is incredibles. The support team and customer success managers are amazing at answering questions and will help you implement all kinds of awesome ideas. Vanilla rocks!

    Cons

    Most of my issues are with super technical details nested "Smarty" tags in Pockets would be nice to have, I wish "reactions" and other gamification features were available in the open source product, etc. Overall though those are nitpicky things the base platform itself is awesome even without them.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Vanilla is an excellent, easy to use but versatile forum software system

    Reviewed 4 years ago

    Incredibly quick set up which was absolutely vital with the development speed of our company. We've been able to set up our new forum and get it fully customised within a very shot space of time.

    Pros

    Vanilla software is incredibly easy to use but with lots of customisation available. It also features a variety of handy plugins to expand your forum capability further including the 'Mark as Troll' plugin which is hands down the best feature of any forum I have used. Managing categories and forum groups is a straightforward task and the features can easily be explained to new staff members so they can get up and running with the software without any lengthy training period.

    Cons

    The only flaw I have experienced with Vanilla is in countering spam farms (Not bots). There is no option to enforce a captcha for posts which would help in some circumstances. However, Vanilla makes cleaning up spam very quick and easy and you can use user roles and forum settings to limit the impact spam can have on the forums, switching it from a problem to a mild inconvenience.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Simplicity at it's best

    Reviewed 20 days ago

    We moved to Higher Logic Vanilla from our previous vendor not too long ago and the experience has been positive so far. The community, blog, forums, and discussion boards work as expected and the administration team seems to be happier than before.

    Pros

    It's a simple and user-friendly online community software that can easily meet your business needs if you are looking to bring your customers into one place and allow them to collaborate. Gives the ability to build multiple forums, user groups, and discussion boards for different product lines. The best part is that it's a very easily configurable system to create various sections/categories, and membership settings to build a beautiful customer community for collaboration purposes. The application is very responsive and comes with good documentation.

    Cons

    There is not much to like least about this software. Our administrator says that you cannot schedule posts, but I am not sure if that is the case anymore.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    The support has been great, the implementation process was easy and simple.

    Reviewed 4 years ago
    Pros

    - The product is easy to use from a user perspective. - Requests are taken seriously and if it's something they can't currently do but recognize it's a good idea, they will add them to their Road Map. - Great comms from the person assiting the project, very responsive and on top of things

    Cons

    - It's hard to make changes sometimes. The HTML isn't accessible to forum owners so you'd have to write an entire section to make changes to anything other than the landing page. CSS is great to customize theming, but things have odd names so it's not as straightforward as it could be to make changes using it. - It could be clearer what VF will and won't help with from the very first moment - There...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Flexible platform that allowed us to quickly get a customized Community up and running

    Reviewed 4 years ago
    Pros

    Vanilla has allowed us to customize almost every aspect of the Community experience: content organization, moderation, additions of new spaces when the need arises, gamification - all of these components can be built out and tweaked by a team without coding experience. The ability for our developers to own and push changes to the code allows the next level of customization we needed to get our community off the ground.

    Cons

    The analytics is one place that is lacking a bit. Their advanced analytics dashboard gives insights into some useful metrics but doesn't allow any form of filtering (except for the date) or examining side by side comparisons of different user groups / content sets. The analytics API gives a bit more useful information but it still takes a bit of work to really answer some of the more complicated aspects of the value the community is providing to the organization. Additionally, their documentation is significantly lacking - once you know how to do something in the platform, you find that it can probably do what you are looking for but many times you have to rely on your CSM to help get you that information (which they are normally great at!)

    Higher Logic Vanilla FAQs and common questions

    Q. What type of pricing plans does Higher Logic Vanilla offer?

    Higher Logic Vanilla has the following pricing plans:
    Pricing model: Free, Subscription


    Q. Who are the typical users of Higher Logic Vanilla?

    Higher Logic Vanilla has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Higher Logic Vanilla support?

    Higher Logic Vanilla supports the following languages:
    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


    Q. Does Higher Logic Vanilla offer an API?

    Yes, Higher Logic Vanilla has an API available for use.


    Q. What other apps does Higher Logic Vanilla integrate with?

    Higher Logic Vanilla integrates with the following applications:
    GitHub, Zapier, WordPress, Salesforce Sales Cloud, Mailchimp, Hootsuite, Productboard, Zendesk


    Q. What level of support does Higher Logic Vanilla offer?

    Higher Logic Vanilla offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

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