Acquire Alternatives, Competitors & Similar Software

Features

Total

50

181

60

features in common

50

features in common

Zendesk's unique features

Forms Management
Gamification
Corrective and Preventive Actions (CAPA)
Email Templates

Acquire's unique features

AB Testing
Real Time Reporting
Remote Access/Control
Visual Analytics

Pricing

Starting from

$19/month

Value for money

4.1

0.9

5.0

What users say about Zendesk's value for money

Read all reviews

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

51

168

60

features in common

51

features in common

LiveAgent's unique features

File Management
VoIP
Agent Interface
Survey/Poll Management

Acquire's unique features

SMS Messaging
AB Testing
Session Transfer
Interaction Tracking

Pricing

Starting from

$15/month

Value for money

4.7

0.3

5.0

What users say about LiveAgent's value for money

Read all reviews

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

51

137

60

features in common

51

features in common

INSIDE's unique features

Conversion Rate Optimization
Queue Management
Behavior Tracking
Moderation

Acquire's unique features

SSL Security
Remote Access/Control
Session Transfer
Onboarding

Pricing

Value for money

4.5

0.5

5.0

What users say about INSIDE's value for money

Read all reviews

The visual interface is superior to other solutions making engaging with customers fun and interesting.

SH

Steve H.

It's a very cute environment for the beauty advisors working it makes work a little entertaining. I like programs that mask the dullness of work with a video game feel.

JC

Juan C.

Categories in common

Features

Total

31

49

60

features in common

31

features in common

Glia's unique features

Collaboration Tools
Video Conferencing
Recommendations
Behavioral Targeting

Acquire's unique features

File Transfer
User Management
Customer Database
Customer Service Analytics

Categories in common

Features

Total

45

142

60

features in common

45

features in common

BeInContact's unique features

Multiple Parties
Chatbot
Voice Mail
Manual Dialer

Acquire's unique features

Visual Analytics
Customizable Fields
Video Support
Onboarding

Categories in common

Features

Total

50

143

60

features in common

50

features in common

Zoho Desk's unique features

Search/Filter
Churn Management
Proactive Chat
Quotes/Estimates

Acquire's unique features

Multi-Language
AB Testing
Session Transfer
Visual Analytics

Pricing

Starting from

$14/month

Value for money

4.5

0.5

5.0

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

47

85

60

features in common

47

features in common

Helpshift's unique features

Real Time Data
Activity Tracking
Inbox Management
Email Templates

Acquire's unique features

Real Time Reporting
Two-Way Audio & Video
Communication Management
Session Transfer

Pricing

Value for money

3.8

1.2

5.0

What users say about Helpshift's value for money

Read all reviews

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

SZ

Sue Zann T.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

AR

Anonymous Reviewer

Categories in common

Features

Total

43

109

60

features in common

43

features in common

Quiq Messaging's unique features

Natural Language Search
Multi-Channel Management
Shortcodes
Service Level Agreement (SLA) Management

Acquire's unique features

Video Support
Two-Way Audio & Video
Remote Access/Control
Customizable Forms

Pricing

Starting from

$6,000/month

Value for money

4.5

0.5

5.0

What users say about Quiq Messaging's value for money

Read all reviews

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

Categories in common

Features

Total

42

76

60

features in common

42

features in common

HelpCrunch's unique features

Service Level Agreement (SLA) Management
Document Storage
Queue Management
Cataloging/Categorization

Acquire's unique features

Customer Engagement
Real Time Reporting
Screen Sharing
Two-Way Audio & Video

Pricing

Starting from

$15/month

Value for money

4.8

0.2

5.0

What users say about HelpCrunch's value for money

Read all reviews

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

The price is great considering the features that it have. The support team is amazing.

Roberto C.

Categories in common

Features

Total

40

65

60

features in common

40

features in common

Trengo's unique features

@mentions
Real-time Updates
Commenting/Notes
Proactive Chat

Acquire's unique features

Video Support
Onboarding
Multi-Language
Interaction Tracking

Pricing

Starting from

€15/month

Value for money

4.7

0.3

5.0

What users say about Trengo's value for money

Read all reviews

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Categories in common

Features

Total

48

98

60

features in common

48

features in common

Froged's unique features

File Management
CRM
Dashboard
NPS of Customers

Acquire's unique features

Remote Access/Control
Two-Way Audio & Video
Customer Service Analytics
SSL Security

Pricing

Starting from

€79/month

Value for money

4.9

0.1

5.0

What users say about Froged's value for money

Read all reviews

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

44

75

60

features in common

44

features in common

Comm100 Live Chat's unique features

Employee Activity Monitoring
Real Time Analytics
Assignment Management
@mentions

Acquire's unique features

Customizable Forms
Onboarding
Call Center Management
Virtual Assistant

Pricing

Starting from

$29/month

Value for money

4.4

0.6

5.0

What users say about Comm100 Live Chat's value for money

Read all reviews

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

BL

Brian L.

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

TM

Terry M.

Categories in common

Features

Total

46

91

60

features in common

46

features in common

HubSpot Service Hub's unique features

Contact Database
Support Ticket Management
Workflow Management
Support Ticket Tracking

Acquire's unique features

AB Testing
File Sharing
Remote Access/Control
SMS Messaging

Pricing

Starting from

$45/month

Value for money

4.2

0.8

5.0

What users say about HubSpot Service Hub's value for money

Read all reviews

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Features

Total

45

396

60

features in common

45

features in common

Bitrix24's unique features

Email-to-Task Conversion
Time Off Management
Auto-Dialer
Employee Scheduling

Acquire's unique features

Customizable Reports
Remote Access/Control
Virtual Assistant
Real Time Reporting

Pricing

Starting from

$39/month

Value for money

4.2

0.8

5.0

What users say about Bitrix24's value for money

Read all reviews

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Features

Total

42

74

60

features in common

42

features in common

LiveHelpNow's unique features

@mentions
Email Templates
Document Storage
Client Portal

Acquire's unique features

Two-Way Audio & Video
Onboarding
SSL Security
Real Time Reporting

Pricing

Starting from

$21/month

Value for money

4.7

0.3

5.0

What users say about LiveHelpNow's value for money

Read all reviews

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Categories in common

Features

Total

51

135

60

features in common

51

features in common

DeskPRO's unique features

@mentions
Full Text Search
Document Management
Contact Database

Acquire's unique features

Session Transfer
Onboarding
AB Testing
Two-Way Audio & Video

Pricing

Starting from

$29/month

Value for money

4.5

0.5

5.0

What users say about DeskPRO's value for money

Read all reviews

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Categories in common

Features

Total

48

192

60

features in common

48

features in common

User.com's unique features

Behavioral Targeting
Forms Management
Referral Tracking
Automated Scheduling

Acquire's unique features

Remote Access/Control
Two-Way Audio & Video
Onboarding
Screen Sharing

Pricing

Value for money

4.6

0.4

5.0

What users say about User.com's value for money

Read all reviews

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

Categories in common

Features

Total

40

225

60

features in common

40

features in common

EngageBay's unique features

Quotes/Estimates
Workflow Management
Source Tracking
Signature Management

Acquire's unique features

Two-Way Audio & Video
Remote Access/Control
Surveys & Feedback
Self Service Portal

Pricing

Starting from

$10.79/month

Value for money

4.8

0.2

5.0

What users say about EngageBay's value for money

Read all reviews

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

44

167

60

features in common

44

features in common

Salesforce Service Cloud's unique features

Change Management
For iPad Devices
Job Scheduling
CRM

Acquire's unique features

Customer Segmentation
Customer Service Analytics
Video Support
Two-Way Audio & Video

Pricing

Value for money

4.1

0.9

5.0

What users say about Salesforce Service Cloud's value for money

Read all reviews

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

41

68

60

features in common

41

features in common

LiveChat's unique features

Real Time Monitoring
Proactive Chat
Event Triggered Actions
Customer Support

Acquire's unique features

Virtual Assistant
Onboarding
Alerts/Notifications
Real Time Reporting

Pricing

Starting from

$16/month

Value for money

4.5

0.5

5.0

What users say about LiveChat's value for money

Read all reviews

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

Categories in common

Features

Total

47

155

60

features in common

47

features in common

Enterprise Bot's unique features

Auto-Dialer
Process/Workflow Automation
Call Routing
Email Automation

Acquire's unique features

Self Service Portal
Two-Way Audio & Video
Onboarding
Session Transfer

Categories in common

Features

Total

44

101

60

features in common

44

features in common

Vision Helpdesk's unique features

Incident Management
Issue Management
Collaboration Tools
Change Management

Acquire's unique features

Customer Segmentation
Communication Management
Two-Way Audio & Video
Customer Service Analytics

Pricing

Starting from

$8/month

Value for money

4.5

0.5

5.0

What users say about Vision Helpdesk's value for money

Read all reviews

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Categories in common

Features

Total

24

35

60

features in common

24

features in common

Velaro's unique features

Proactive Chat
Geotargeting
Real Time Monitoring
Real-time Updates

Acquire's unique features

Session Transfer
Customer Engagement
Virtual Assistant
Customer Service Analytics

Categories in common

Features

Total

38

125

60

features in common

38

features in common

Genesys Cloud CX's unique features

Voice Mail
Hotkeys
Document Management
VoIP

Acquire's unique features

Customer Engagement
Customizable Reports
Virtual Assistant
Feedback Management

Pricing

Starting from

$75/month

Value for money

4.0

1.0

5.0

What users say about Genesys Cloud CX's value for money

Read all reviews

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Categories in common

Features

Total

41

85

60

features in common

41

features in common

Richpanel's unique features

Help Desk Management
Service Level Agreement (SLA) Management
Website Integration
Workflow Configuration

Acquire's unique features

Video Support
Onboarding
Screen Sharing
Two-Way Audio & Video

Categories in common

Features

Total

36

66

60

features in common

36

features in common

Crisp's unique features

Workflow Configuration
Network Monitoring
Email Automation
Audience Targeting

Acquire's unique features

Rules-Based Workflow
Customer Engagement
Customizable Forms
Virtual Assistant

Pricing

Starting from

$25/month

Value for money

4.6

0.4

5.0

What users say about Crisp's value for money

Read all reviews

Just what we needed and very easy to set up. Custom settings were great and free which was most important.

SK

Séamus K.

It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.

LD

Luis D.

Categories in common

Live Chat

Features

Total

40

101

60

features in common

40

features in common

Web1on1's unique features

Interactive Content
Augmented Analytics
For Sales / Marketing
Support Ticket Management

Acquire's unique features

Call Center Management
Real Time Reporting
Session Transfer
Customer Service Analytics

Categories in common

Features

Total

36

59

60

features in common

36

features in common

Sparkcentral's unique features

Queue Management
Single Sign On
Service Level Agreement (SLA) Management
Multi-Channel Management

Acquire's unique features

Rules-Based Workflow
Engagement Tracking
Customizable Forms
Two-Way Audio & Video

Pricing

Starting from

$600/month

Value for money

4.2

0.8

5.0

What users say about Sparkcentral's value for money

Read all reviews

I like that it is easy to use, useful when helping customers and there are a lot of good features on it.

MW

Millie W.

The big advantage of Sparkcentral is the unified inbox for all social media channels. It makes adding a new channel a breeze and it helps a lot in managing the different channels.

KT

Karel T.

Categories in common

Features

Total

39

109

60

features in common

39

features in common

Smith.ai's unique features

Data Import/Export
Real-time Conversations
For eCommerce
Multi-Campaign

Acquire's unique features

Call Center Management
Email Management
Tagging
Customer Service Analytics

Pricing

Starting from

$140/month

Value for money

4.9

0.1

5.0

What users say about Smith.ai's value for money

Read all reviews

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

MJ

Maria J.

I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.

SG

Sara G.

Categories in common

Features

Total

42

85

60

features in common

42

features in common

Vergic's unique features

Lead Capture
Chat Transcript
Meeting Management
Queue Management

Acquire's unique features

Video Support
Customer Service Analytics
Session Transfer
Two-Way Audio & Video

Categories in common

Features

Total

37

95

60

features in common

37

features in common

Intercom's unique features

WYSIWYG Editor
Workflow Management
Lead Nurturing
Lead Capture

Acquire's unique features

Customizable Reports
Video Support
Rules-Based Workflow
Real Time Reporting

Pricing

Starting from

$38/month

Value for money

4.0

1.0

5.0

What users say about Intercom's value for money

Read all reviews

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

40

78

60

features in common

40

features in common

AlphaChat's unique features

Sentiment Analysis
Chat Transcript
Speech Synthesis
Intent Recognition

Acquire's unique features

Call Center Management
Onboarding
Screen Sharing
Communication Management

Categories in common

Features

Total

36

83

60

features in common

36

features in common

elevio's unique features

Multi-Channel Data Collection
Workflow Management
Predictive Analytics
Account Alerts

Acquire's unique features

Rules-Based Workflow
Social Media Integration
Visual Analytics
Two-Way Audio & Video

Pricing

Starting from

$79/month

Value for money

4.6

0.4

5.0

What users say about elevio's value for money

Read all reviews

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Categories in common

Features

Total

43

93

60

features in common

43

features in common

Botsplash's unique features

Gamification
Support Ticket Management
Campaign Planning
Real Time Monitoring

Acquire's unique features

Virtual Assistant
Two-Way Audio & Video
Self Service Portal
Real-Time Chat

Pricing

Value for money

4.7

0.3

5.0

What users say about Botsplash's value for money

Read all reviews

Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.

Muhammad Adil M.

I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless.

NT

Nicholas T.

Categories in common

Features

Total

35

84

60

features in common

35

features in common

Dashly's unique features

Multi-Channel Data Collection
Geotargeting
Spam Blocker
Template Management

Acquire's unique features

Customizable Forms
Video Support
Real-Time Chat
Two-Way Audio & Video

Pricing

Starting from

$39/month

Value for money

4.7

0.3

5.0

What users say about Dashly's value for money

Read all reviews

Overall we're happy and it's good tool to communicate with our website users on the go. The Dashly Android app is quite feature rich Vs Zendesk or Freshchat.

HS

Hemant S.

It's super simple and easy to deploy. We love the tracking and trigger based pop-ups.

Sumeet M.

Categories in common

Features

Total

39

86

60

features in common

39

features in common

Giosg's unique features

Forms Management
Natural Language Processing
Group Messaging
Template Management

Acquire's unique features

Customer Engagement
Virtual Assistant
Session Transfer
Call Center Management

Pricing

Starting from

€199/year

Value for money

4.5

0.5

5.0

What users say about Giosg's value for money

Read all reviews

Big help for our digital marketing and sales channels. Nice-looking interactions that ensure good quality leads for our sales team.

LL

Laura L.

Very nice, pleasant, great customer service, immediate response. Only have good things to say.

AR

Anonymous Reviewer

Categories in common

Live Chat

Features

Total

38

79

60

features in common

38

features in common

Onlim's unique features

Real Time Data
File Management
Predictive Dialer
Document Storage

Acquire's unique features

Social Media Integration
Customizable Reports
Email Management
Customer History

Categories in common

Features

Total

40

88

60

features in common

40

features in common

Wix Answers' unique features

Case Management
Text Editing
Routing
Issue Tracking

Acquire's unique features

Two-Way Audio & Video
Remote Access/Control
Screen Sharing
Onboarding

Pricing

Starting from

$24/month

Value for money

4.2

0.8

5.0

What users say about Wix Answers' value for money

Read all reviews

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Categories in common

Features

Total

30

36

60

features in common

30

features in common

HelpOnClick's unique features

Search/Filter
Proactive Chat
Geotargeting
Real Time Monitoring

Acquire's unique features

Customer Database
User Management
Alerts/Notifications
Two-Way Audio & Video

Pricing

Starting from

$7.2/month

Value for money

4.6

0.4

5.0

What users say about HelpOnClick's value for money

Read all reviews

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

Categories in common

Features

Total

33

97

60

features in common

33

features in common

Heyday's unique features

Workflow Management
Text Analysis
Video Chat
Support Ticket Management

Acquire's unique features

Visual Analytics
Access Controls/Permissions
Customer Segmentation
Customer Engagement

Pricing

Value for money

4.5

0.5

5.0

What users say about Heyday's value for money

Read all reviews

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.

RB

Riccardo B.

Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.

MU

Müge U.

Categories in common

Features

Total

39

71

60

features in common

39

features in common

Saysimple's unique features

Survey/Poll Management
Real Time Analytics
Multi-User Collaboration
Queue Management

Acquire's unique features

User Management
Call Center Management
Remote Access/Control
Video Support

Categories in common

Acquire Alternatives & Competitors

Top 10 free alternatives

Zendesk

LiveAgent

INSIDE

Glia

BeInContact

Zoho Desk

Helpshift

Quiq Messaging

HelpCrunch

Trengo

Froged

Comm100 Live Chat

HubSpot Service Hub

Bitrix24

LiveHelpNow

DeskPRO

User.com

EngageBay

Salesforce Service Cloud

LiveChat

Enterprise Bot

Vision Helpdesk

Velaro

Genesys Cloud CX

Richpanel

Crisp

Web1on1

Sparkcentral

Smith.ai

Vergic

Intercom

AlphaChat

elevio

Botsplash

Dashly

Giosg

Onlim

Wix Answers

HelpOnClick

Heyday

Saysimple