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ADP Comprehensive Services
5
134
4
89
3
29
2
10
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HR Outsourcing and Managed Services Provider
Table of Contents
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ADP Comprehensive Services - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
ADP Comprehensive Services overview
Based on 265 verified user reviews
What is ADP Comprehensive Services?
ADP Comprehensive Services is a human resources solution with key features that include payroll management, direct deposit, employee database, tax compliance, W-2 preparation, time and attendance, and more.
Who uses ADP Comprehensive Services?
Reviews for ADP Comprehensive Services come from a wide variety of industries, including non-profit organization management (7% of reviewers), hospital & health care (6%), and construction (4%). The most frequent use case for ADP Comprehensive Services cited by reviewers is payroll (66% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Payroll
Reporting
Business Information
Customer Support
Task Management
User Interface
ADP Comprehensive Services’s user interface
ADP Comprehensive Services pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about ADP Comprehensive Services?
ADP Comprehensive Services is a human resources solution with key features that include payroll management, direct deposit, employee database, tax compliance, W-2 preparation, time and attendance, and more.
Select to learn more
Who uses ADP Comprehensive Services?
Based on 265 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ADP Comprehensive Services's key features
GetApp's analysis of 60 verified user reviews collected between October 2021 and September 2024 identifies ADP Comprehensive Services' most critical features and summarizes user sentiment about those features.
Reviewers appreciate ADP Comprehensive Services' Payroll Management capabilities. They report that it is user-friendly and simplifies payroll processing. They find the system reliable for compliance and appreciate the support from payroll specialists. Users indicate that it helps in managing payroll accurately and efficiently, though some mention occasional manual tasks and errors. They say the assistance provided for resolving issues and running reports is valuable, and the transparency and ease of use are beneficial for both payroll teams and employees. Of the 36 ADP Comprehensive Services users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.
Users report that ADP Comprehensive Services' Direct Deposit feature ensures employees receive their pay promptly and conveniently. They highlight the ease of setup and administration, as well as the ability for employees to manage their own direct deposit information. Reviewers feel that it eliminates the need for paper checks and reduces waiting times. They say the capability works seamlessly, with nearly 100% employee enrollment, and appreciate the quick and error-free processing. Of the 22 ADP Comprehensive Services users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
Reviewers indicate that ADP Comprehensive Services' Employee Database is vital for maintaining accurate employee information in one centralized location. They find it user-friendly and efficient for day-to-day operations. Users appreciate the ability to store and retrieve data for reporting and compliance purposes. They highlight the ease of navigation and the self-service options for employees. Some mention the need for better integration with other systems and improvements in workflow automation, but overall, they value the comprehensive and accessible nature of the database. Of the 24 ADP Comprehensive Services users who gave detailed accounts of their use of Employee Database, 96% rated this feature as important or highly important.
All ADP Comprehensive Services features
Features rating:
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ADP Comprehensive Services pricing
Value for money rating:
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User opinions about ADP Comprehensive Services price and value
Value for money rating:
To see what individual users think of ADP Comprehensive Services's price and value, check out the review snippets below.
Kelsey C.
Office Manager
Josette R.
Sr. Payroll Specialist
ADP Comprehensive Services integrations (1)
Integrations rated by users
We looked at 265 user reviews to identify which products are mentioned as ADP Comprehensive Services integrations and how users feel about them.
Integration rating: 4.3 (4)
Integration rating: 3.0 (2)
“This has allowed us to implement the text feature when an employee receives a gift. This also allows our administrators of each workspace to send GCs more easily since they can just type a name and do not need to look up each person's email address.”
HAYLEY M.
Manager, Supply Chain Employee Enablement
Integration rating: 5.0 (1)
“Onboarding Workflows”
Jordan V.
People Operations Coordinator
Integration rating: 1.0 (1)
Integration rating: 3.0 (1)
“Terrible partner. sLow responses and often blames isolved. Switched to another vendor.”
“Reduction of manually maintaining health premiums in multiple applications.”
Joel C.
HCM Manager
Integration rating: 5.0 (1)
“This is essential for invoicing customers.”
Andrew Z.
Operations Manager
ADP Comprehensive Services customer support
What do users say about ADP Comprehensive Services customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ADP Comprehensive Services customer support.
Multiple users appreciate having dedicated support representatives who are responsive and knowledgeable about their needs.
A subset of reviewers find customer service easy to reach and helpful, resolving issues quickly and providing personalized assistance.
Certain users report inconsistent support quality, with delays and difficulty reaching knowledgeable representatives for complex issues.
A minority of users mention long hold times, lack of direct contact, and slow responses, especially when assigned reps are unavailable.
Support options
Training options
To see what individual users say about ADP Comprehensive Services's customer support, check out the review snippets below.
“Customized service is really helpful for resolving issues quickly.”
Andrew H.
HRS
“Overall: I like that i can always get a hold of customer service to help out one very topic.”
Erika C.
CFO
“it is difficult to receive the support and expertise we need.”
Trisha Y.
Sr. Director of Human Resources
“There has been some disconnects from one representative to another”
Bridget M.
Benefits Manager
ADP Comprehensive Services FAQs
ADP is the HR, pay, and benefits outsourcing partner that extends your capacity so you can deliver more strategic impact to the business. The Comprehensive Services platform provides expert support for a wide range of workplace challenges, from pay and benefits administration to talent management. This solution can be beneficial to any company, whether or not it has an HR department. ADP's Comprehensive Services program is an end-to-end solution for building and implementing your strategic plan. You can choose to work with our specialists in all or some of the areas of managed services—such as human resources, talent management, and benefits administration.
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