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AnyDesk Features

Features Summary

Functionality

4.5

/5

1K

Total features

23

2 categories

AnyDesk features

API
Access Controls/Permissions
Chat/Messaging
Collaboration Tools
Customizable Branding
File Sharing
File Transfer
Mobile Access

Common features of Remote Support software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Audit Management
Audit Trail
CRM
Chat/Messaging

Price starts from

9.90

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

1K

Price starts from

9.90

/user

Per month

learn more

Total Features

23

Unique features

  • Print Management

  • Support Ticket Management

  • Multiple Monitor Access

  • Self Service Portal

Functionality

4.6

/5

10.3K

Price starts from

298.80

/user

Per year

learn more

Total Features

44

Features in Common

17

Unique features

  • Video Conferencing

  • Presentation Tools

  • Recording

  • Video Management

Functionality

4.5

/5

622

Price starts from

10

Per month

visit website

Total Features

25

Features in Common

14

Unique features

  • Diagnostic Tools

  • Problem Management

  • Summary Reports

  • Remote Update / Installation

Common AnyDesk comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A fast & simple remote access

Reviewed 3 months ago

Anydesk allows me to monitor and fix any issue on other devices without the need to move from my office, I can transfer files directly from one PC no another and I don’t need to upload them to a platform and then download them, allowing me to speed up my work, with Anydesk I can access with my laptop or just connect with my iPhone, On the other hand, if I need a document of great importance, it is enough that I have my ID number of my computer to be able to access it and transfer files or document.

Pros

I like this remote desktop software since I can access a computer from a mobile or another computer only with the ID that Anydesk provides to the device in a unique way to the computer that we want to access, no matter where you are, with Anydesk you can connect and manage the other device as if you were behind. The time it takes to set up the software and learn how to use it is minimal. Within 10 minutes, you can install and start using it. and it supports numerous devices and platforms, which is a significant plus.

Cons

What I don't like about Anydesk is that it doesn't have audio call communication with the other device, this would be a useful tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AnyDesk saved my grades by the Bell!

Reviewed 5 months ago

I am overall satisfied with AnyDesk. Although there are many areas of improvement, it meets my current IT demands and makes me feel relaxed in high-pressure situations.

Pros

I came home with my new Laptop and a pen drive filled with SolidWorks3D installation files, adamant to install and complete a project overnight - which will ensure my passing grade in my Master thesis. But Alas! The crack files got corrupted due to safety reasons and I got panicked. My intentions were to follow youtube tutorials and complete the whole installation process as per instruction. However,...

Cons

I feel like there should be some control where the user can select multiple folders of files that would be invisible to the other end-user. Also, audio features could be added to ease the communication. There are also some safety risks such as remote file transfer capability - I think every time the user enters into a folder or transfers files, remote authorization should be provided from another end.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AnyDesk, Best Remote Access Tool Ever

Reviewed 10 months ago

Well, Everybody knows that the AnyDesk is almost good at all but I would like to share my experience too. I'm using the AnyDesk on the Business level as well as on Personal Level. I use to connect with family and friends computers and at the business level, I use to deal with my clients through AnyDesk. Honestly, I never got into trouble, The thing that you will like most In the AnyDesk is, Keeps working...

Pros

Applying restrictions to anyone during the whole meeting is one of my favorite ones. I use this feature on a daily basis to restrict screen sharing for a joined partners. As I have created meetings to lecture my clients, so I would like to share my screen only. That's why I always use to restrict all other participants from sharing their screens. Another feature I liked most in the AnyDesk is File...

Cons

I'm using The AnyDesk for a long time and I have a good experience with it. But honestly, I have some objections that some feature needs to improve. First of all, I don't like generating random passwords and a random system ID. It should ask by the user for creating the desired password and the desired ID. And it should ask for once, Whenever I start the AnyDesk software, it is going to create a random...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Looking for a new way of managing your TV Box?

Reviewed a year ago

Easy to set up, almost immediate to learn (although some advanced and useful functions, e.g. file transfer across machines, may take a while to be come familiar with), value-for-money (there are lots of free functions you can try before you invest on the premium version). Well-done!

Pros

AnyDesk is mostly used for remote user assistance and service ticket management. Still, I find it very effective with dealing with my Android TV box. Like most TV boxes, it has got no keyboard and navigating through menus may be cumbersome. By installing AnyDesk (which has a free, cross-platform version with lots of features) on both the TV box and my Windows 10 PC, I can use the latter (with its keyboard...

Cons

Emulating Android special keys on a PC keyboard may be complex and hard to remember. Installing on Android machines requires an additional component that is hardware-dependent: although this is pretty straight-away on most machine, it may prove complex on less wide-spread models. Finally, of course, some advanced functions are premium only, but this is only fair. Overall, I can't see any major flaws in AnyDesk, although I must say that I am not using it for professional use. If you plan to use it to manage a custom help centre with tens of supported users, you may want to check another review before you buy the premium version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Anydesk - You are in control

Reviewed a year ago

Daily I use Anydesk for remote work because I am in Home Office. I also support clients with the software and even computers from the company where I work. I can access computers from anywhere at any time due to being multiplatform, operating via Windows, Linux and mobile. Anydesk is indispensable in my day-to-day.

Pros

Anydesk is very easy to use software, allowing remote control of several computers at the same time. Very light and safe, facilitating support for customers, being possible to use the desktop and mobile version. Among the various features of the software, the following stand out: - Possibility of simultaneous access to several computers; - Secure access via authentication password; - Multiplatforms, being possible to run on Windows or Linux and mobile computers. - Minimum necessary accessible requirements; - Screen capture to identify problems; - File transference; The program perfectly complies with its proposal to be a fast and secure application.

Cons

The only flawed point I notice is that the software allows remote control of the computer simultaneously by more than one application. In my opinion, this is not very safe, as it would allow for badly designed hacker control. For this possibility, there should be two-factor authentication to increase security, such as sending SMS or email. This is the only downside of the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great but still expensive

Reviewed a year ago

All software reliable for this purpose seems to live in unreality, they are too expensive. But you need them, as going to your customer is expensive and often inconvenient. Anydesk has a fast learning curve, our users and customers found it easy to use. It also lacks to be able to buy in local currency, without variations of the dollar. Apart from the cost, it works very well for us.

Pros

Less expensive than more equivalent competitors, easier to buy, stable, easy to use. Quite used by several providers.

Cons

Expensive, very expensive! An option to buy in local currency is missing. There could be a cheaper option with only remote access. Micro companies use only written chat + file exchange + remote access, the rest is perfumery or resources for large companies, which are more expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AnyDesk is extremely powerful, extremely affordable, and SUPER easy to use

Reviewed 3 years ago

AnyDesk has allowed us to remote on to clients computers extremely quick, and people who aren't tech savvy can easily set it up. The connection is clean, fast, and crystal clear. I've never had any problems with the connection. It's also FREE!

Pros

It downloads extremely quick, making it easy to remote on to computers quickly. The connection is clean and solid. Voice, video, file share, mouse control and typing are all available to be customized.

Cons

Requesting elevation (administrator access, essentially) is sometimes a pain if the other party doesn't know what they are doing, but the use of it is understandable. Sometimes the code to type in is a little odd.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AnyDesk Review

Reviewed 7 months ago

Very positive! It is an essential tool for accessing remote devices. It solves many of the issues you can face when using remote access software that is native to your operating system.

Pros

AnyDesk is easily accessible for download from their official website. It's quick to install on your desktop machine and takes no time at all to get up and running. Connecting to another device with AnyDesk installed is seamless. Mobile device versions of this software are available. Enabling you access to remote devices when you are not at a desktop machine or working stationary. The basic version of AnyDesk is free to use. This version provides many essential features. The Performance and Enterprise versions offer more powerful network and security features, unattended access for more devices, recording capabilities and branding options. You will need to pay for the upgraded versions of the software.

Cons

The software does need further configuration to achieve a custom set-up. AnyDesk can require some advanced configuration, but this is solvable and you may need to check on the Internet for documented solutions. You may have to upgrade from the free version to the Performance version for the extra features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AnyDesk is excellent for collaboration and remote assistance

Reviewed 8 months ago

With AnyDesk I can collaborate with work colleagues, in a stable and organized way, it allows us to do a recording session, in this way a video can be shared with other employees, this helps to save time, it is a very safe software since it has a password and Two-factor authentication, it is possible to use it on almost all platforms, the iOS version is easy to use and practical to monitor other devices remotely.

Pros

I have used remote connection software since many years ago, and over time, some improve and others get worse, AnyDesk has been one of the ones that have improved the most over time. Its interface and tools are the things that stand out the most from the competition. What I like the most is the organized way its Dashboard is, since it shows the devices to which we have remote access, we can add the name we want to have a better order, I like that its connection is stable and fluid, it has Two-factor authentication, that's extra security that many of their competitors don't have.

Cons

One detail that I don’t like is when the full screen is used to control other devices, the brightness of the screen gets brighter; even when we have the brightness to the minimum on our PC, it is somewhat annoying when you are in a place with low light.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Being in Control of your computer from anywhere around the world

Reviewed a year ago

I have used the app to solve both personal and business problems. I remember a time when my workmates were stuck with food and data entry on our kitchen computer, I could log in from another country and do things as if I was there. This helped a big deal.

Pros

AnyDesk is one of the smartest applications that saves time and unforeseen costs of travelling long distances just to attend to issues on a computer, or other remote gadgets. One good thing I like about AnyDesk is that it is worldwide, being used by hundreds of millions of people across the globe. It is also supported almost an all the operating systems like windows, Android, Mac, Linux, Chrome,...

Cons

No option to chat with the person on the other side, either through text or calls. So you rely on other communication apps to talk to each other. It would be good to add a feature where communication would be made directly via the AnyDesk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cross-Platform Remote Desktop

Reviewed a year ago

Overall, AnyDesk is the one program I cannot live without. It exceeds all my needs and I would be lost without it.

Pros

I wanted a remote desktop solution that would work on Windows, macOS, Linux, and Raspberry Pi and AnyDesk checks all those boxes and more. I use the remote access and file transfer features daily. I am able to access all my systems from a single computer and do everything I need. I am even able to remotely troubleshoot for my parents. The flexibility of systems makes AnyDesk the most-used program on my computer.

Cons

I have really nothing negative to say about AnyDesk. I do wish some features were not behind a paywall or that the pricing system was a single payment rather than monthly. Those have more to do with the company than the software itself. The software does everything I need it to do and more.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and Convenient Remote Support Tool

Reviewed 5 months ago

I am very happy with this small size but full of features remote solution.

Pros

I like Anydesk because it is small in size and easy to download instantly when it needs. Sometimes, I need some IT support for my official purpose. I inform IT officer, they attend to my problem and solve this easily via Anydesk. Here in Anydesk, you can select different permission to control your pc. You can disable some permission to protect your privacy while another user will use your pc by Anydesk via the remote network. It is really easy to handle and transfer files easily. I can be connected from anywhere and solve any technical problem by remote support via Anydesk. This tool can run on a slow network also compared to other similar tools don't work well in slow networks.

Cons

This tool should have audio call features. It can make ease for remote support. Sometimes, it is necessary to talk with another user, due to the absence of an audio call feature, communication becomes slow via chat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software for Remote support

Reviewed a year ago

Great, service was nice and answered question even before we bought the software in less then 24 hours

Pros

Remote control is fast and easy, really easy to set-up, you can set your company logo and branding, everything is pretty easy, and everything can be configured from the admin page. All the feature you really need from a remote acces software, plus some cool feature, not seen in most software

Cons

the auto-update feature does not work on a custom client, but if you have a deployment solution is pretty easy to deploy the new version

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Anydesk Review

Reviewed 16 days ago

Its a best remote access application to access computers even with basic internet speed, easy to share perform file share between remote and host computers, able to provide permissions which is only required for the person who access, even remote printing is possible through anydesk. It is very easy to setup and not even installation is required to run the app. But it will be inaccessible if remote user starts moving cursor and also lacks modern and competitive features.

Pros

Very smooth to access even in low bandwidth network which only takes less internet and easy to perform unattended access

Cons

Anydesk requires computer management tool similar to Teamviewer where we can manage and access all the computers under that account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful remote support application

Reviewed 3 years ago

We used a different application in Windows based systems, but we installed machines with different operating systems. they contained linux system. We could not connect to linuz systems from other application. We started using anydesk because we had problems switching from windows to linux. and we are very pleased.

Pros

The application's interface and management screen is very good. The screen image quality is very good when I provide remote connection. Connection speed is very good.

Cons

The application works well. Not difficult to install and use. There is no feature I do not like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great alternative to the market leader

Reviewed 3 years ago

My use case is to connect to my private pc or the one of my mother mainly. Although i connect to other family members as well to help with tech problems every once in a while. Although there is no address book, the last connected devices are still shown and i have yet to outrun the ammount of last connected devices. When i use a new device to connect from I just keep a note with the IDs.

Pros

Always worked super fast and reliable whenever i needed it. There are chat and file copy features that also work really well whenever i used them. The UI is fresh and intuitive.

Cons

The addressbook doesnt come with either the free or the basic tier... Which means you have to remember the names given to the pcs you manage

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Virtual desktop support Around the world.

Reviewed 2 years ago

Our remote offices are in different cities with long distance, before any desk we have to send our resource for resolving issues from our nearest regional office its take hours or 1 day minimum depend on distance b/w locations, we can't afford delay due to huge numbers of customers transactions, Therefore we study and select ANYDESK to solve these kind of urgent issues in minutes.

Pros

Connect and resolve county-wide remote location issues in seconds. take help with chat option at destination end. Remote access from windows, macOS, Linux OS. take control of problematic PC to resolve issues via Mobile app. file can be transfers via anydesk

Cons

Network Dependency. Internet speed Dependency. No third party audit has been performed on AnyDesk. Installation is must be required for any change in systems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best ever remote support solution for your organization

Reviewed 10 months ago

I am happy and fully satisfied customer of anydesk. I am using this since many years and will continue using it. It has everything from remote access to screen sharing, file transfer to session recording which is required for our organization. It helped us to resolve system related queries quickly and we are resolving 90% queries in first attempt.

Pros

1) it's very easy to use. No technical knowledge is required. So any user can give access without delay. 2) can share files 3) it helps us to resolve atleast 90% system related queries in first attempt. 4) can record entire session 5) keep a track of sessions 6) we can set connection type like only incoming or outgoing or both as per requirement. 7) works smoothly in poor internet connection 8) can chat uses if user is not reachable over phone. 9) can customise it as per requirement 10) can take multiple access at one time

Cons

I am using anydesk since many years and I don't see any issues or challenges while using it. But sometimes connection to some users takes time that may be due to firewall but overall ok.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Any desk a lightweight alternate remote desktop for teamviewer

Reviewed a year ago

whenever i need a some less sophisticated desktop sharing system on the go; I always prefer using Anydesk over other expensive remote desktop sharing tools. its lightweight and most of the time free version gets the job done.

Pros

Anydesk is simpler to use and is very lightweight as compared to other tools and has most of the needed tools for remote desktop sharing and remote debugging. Secondly, it's pretty much less Hungary when it comes to bandwidth. So it works pretty well with slower internet connections as well.

Cons

has issues with large file sharing during live sessions. it would be better if somehow there remote desktop sharing can be achieved without installing any native apps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Remote view/control even on weak bandwidth

Reviewed 2 years ago

We are using MDM solutions for application management and kiosk mode and I tried many (10-20) different ones to find if any has remote control working on weak connection. Unfortunatelly we had to opt for additional product, and Anydesk has shown to work in such conditions and have decent pricing at the same time.

Pros

Anydesk allows us to connect to remote computers or android phones on vessels with extremely low bandwidth and high latencies. We use MDM solutions but none have been able to cover remote control part on such bad Internet conditions as Anydesk. Unlike other solutions, this one actually works.

Cons

Address book or organization could be with nicer UI. When connected to remote mobile, there is no two way transfer of data for all folders on remote PC/mobile.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Anydesk is perfect for remote connections.

Reviewed a year ago

The experience in general is great, our IT department uses it every day to solve problems from a distance. It is no longer necessary to leave the office or home to address the PC problems of other network users.

Pros

Anydesk collaborates in our remote activities. We access computers and mobile devices remotely with Anydesk and thereby save our time and travel time. Anydesk helps us install Windows applications, printers, scanners, access and drivers in general. The graphical interface is clean, friendly and quiet to use and without problems. The Anydesk community is super collaborative and is always helping with questions and troubleshooting.

Cons

Anydesk always needs an active connection. It is good to have a quality internet link to have a good performance in remote access. I had no problems reporting so far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good Software, Horrific Customer Support, Greedy Cancellation Policy!!!!!!

Reviewed 10 months ago

Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket. Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year! I asked them to be flexible...

Pros

The software, for the most part works well and was easy for clients to be able to use. The branding was a nice feature.

Cons

Once in awhile certain functions like copy and paste wouldn't work - this was more of a rare occurrence though. Biggest "con" has been in dealing with the company. I used a paid version of the software for a year. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I didn't like alternatives. That is...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Remote support Application

Reviewed 3 years ago

With the help of Anydesk we are able to provide tech support as well take it from the vendors. When ever server or some system issue is there we can share our system and have trouble shooting done with ease.

Pros

It best feature is, it requires very less bandwidth in order to work. It helps in order to take access of some system or servers remotely and operate on it. We can also chat to communicate. File sharing option is available. All with high security and system integrity.

Cons

Some time connecting to host gives error, Not reliable some time. can not share screen vice versa only one can see screen of other. Cost is high.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Anydesk is a remote desktop application super useful, safe, fast, simple and easy to use

Reviewed 5 years ago

- It has prevented me from moving to another place to provide technical support or solve a problem. - It has also been the portable version because it is not necessary to install it on the computer and that speeds up the work. - Another point in favor is the fact that when I have not had a very fast internet connection the application works correctly for me.

Pros

- It is an application with a very simple interface when using it. - Unlike other remote desktop applications, anydesk allows you to remotely connect to more than one computer. - Another advantage in favor is that the connection speed required to establish a good session is low compared to the rest. - It has a portable version that is super useful in times when you need a quick solution. - Another point in favor is that the weight of the application is very low, which makes its downloading something quick.

Cons

- Something that would be good to improve is that the mouse cursor does not lock when the main user of the computer uses it. - Another thing that would be good to improve is the operation of the keyboard in the mobile version of android. - It would also be good to incorporate a chat and call at the time of the session.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Saviour in the times of remote work

Reviewed 2 months ago
Pros

Since the time of covid me and a lot of my team members have been working from home. Usually when we work from home sometimes we encounter such issues where support is required and anydesk helps a lot in such cases. It makes sharing screen and debugging the problem very easy and the real time chat feature is just a cherry on top.

Cons

So far I haven’t faced such issues but the internet connectivity should be very solid if you want to use the anydesk tool.