AppFollow App store optimization and review management solution ( 4.67/ 5 6 reviews) 1,170 Alternatives to AppFollow
Explore a recommended list of AppFollow alternatives for your business in 2020. Compare alternatives to AppFollow side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Accelerate Revenues with Customer Engagement Management
What users mention about Totango See all reviews The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value. I how easy it is to customize some aspects. I like the ability to create segments. The ease of use, ability to quickly and easy customize email campaigns and reports.
Reputation marketing with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. Nice Job integrates perfectly with my scheduling software so it makes receiving reviews very easy. Customer Service is top notch. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Artificial Intelligence-based knowledge management solution
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration. Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.
Comprehensive Product and Customer Success Platform
Cloud-based customer experience management platform
What users mention about Swell CX See all reviews The return on investment has been outstanding. Swell is an awesome company to work with. Ease of use and immediate results. Customer support is very helpful and want you to succeed. Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients.
On-Demand digital marketing and campaign management solution
Multi-channel customer feedback collection with NPS scoring
What users mention about Delighted See all reviews Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do. Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting. I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.
Customer experience management (CXM) platform
What users mention about Qualtrics CustomerXM See all reviews Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!). The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it. Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
Customer engagement tool for omnichannel communication
Qualitative analytics for websites and mobile apps
What users mention about Smartlook See all reviews One if the great thing i like about samrtlook is it helps you in monitoring what your visitor is doing on your website in very simple way that helps you in corecting your mistakes on your website too. Is Very Easy to use and easy to understand the functionalytis. We can see everything that the clients are seeing on our sites and this is very helpful to improve the layout, the products and sales. I like how you can customize the speed of viewing and skip inactivity. Heat maps are awesome, and being able to filter down to specific actions is great.
Customer success solution for SaaS businesses
What users mention about Custify See all reviews Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support. Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests. Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it.
Omni-channel customer communication and engagement
Conversational survey tool
What users mention about SurveySparrow See all reviews Overall: fast, flexible with good optionality on questions. Great, responsive customer service. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused. Alternative to many of the more popular survey sights, nice look for customers.
Customer success, engagement, and satisfaction tracking
AI-powered customer feedback analysis
Reputation management software
What users mention about Rize Reviews See all reviews They were excellent and responsive to work with. Very patient explaining the process, and the results were awesome. I love how easy this software is to use and I really love the reports. Ease of Use, perfomance of the product and the great customer service.
Performance management solution for sales & marketing calls
What users mention about CallSource See all reviews The representative is my favorite, she is encouraging and nice and I have noticed that without even trying, I am doing better because I think about it more often. Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business. When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.
Digital call experience platform for call centers
Customer experience management platform for B2B companies
What users mention about CustomerGauge See all reviews From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program.
WebEngage is a multi-channel B2C marketing automation cloud
What users mention about WebEngage See all reviews The great team behind the product, great support. The features are very good, let's us run campaigns in a very focussed manner. WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes. WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.
Professional reviews management with full Google integration
Video capturing platform for collecting customer testimonial
Behavior Analytics for any business selling online.
What users mention about Hotjar See all reviews Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support. It's a great tool to analyse behavior and understand my users, it's amazing the number of things you can do. My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more.
Customer Success Software
Customer Engagement Platform
What users mention about Notificare See all reviews So many options, you really need to invest time in experimenting and in educating colleagues to take away the worry of doing something wrong. The regular SDK updates make me think of new and smarter use cases and I like the way Notificare is sharing best practices. Very good experience with this company and the product. The app developer found it pretty straight forward to implement the SDK's.
An intelligent Customer Engagement Platform
What users mention about MoEngage See all reviews Right from Sales team to customer support team everyone is very supportive, enthusiastic about providing quality of service while at the same time delivering quality of service. Its helping us grow our retention rate. Flows are helping improve stickiness and overall gains in LTV are clearly there. Easy to use, Easy to learn, Simply fantastic. Thanks to your help page I learned so many things.
User Retention Platform for High-Growth Mobile Apps
What users mention about CleverTap See all reviews They have a fantastic customer success team that has been very responsive to all our calls and emails. The results have been amazing. This is intuitive solution that provides combination of analytics features with robust automation tools that help us to better understand the customer actions and for creating campaigns. The initial free package is generous and allows to do much before paying the first time. Customer support is fantastic.
Marketing data aggregation tool
What users mention about Improvado See all reviews Lawrence from the Improvado team was wonderful and great to work with. Sometimes the connection lost and it's hard to find where. In addition to all this, they have an excellent support staff.
Chat management tool for contact centers & travel agencies
Customer Success Platform for trial conversion & retention
What users mention about Salesmachine See all reviews I wouldn't recommend them to anyone at this point. Some times it feels like a beta product and they need to improve their support a lot. Sometimes the screens are slow while searching. And I dislike the tasks feature: no notifications, slow, not ok really. They exaggerate features and offer terrible support.
Customer success platform
What users mention about Gainsight CS See all reviews I love how you can easily log calls in Gainsight. It's nice that you can tag people and events. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.
NPS solution for flexible data collection & analysis
What users mention about SurveyMonkey CX See all reviews Reporting in real-time and the ability to add other staff to the platform so they can consume the data on their own. I also appreciate the ability to communicate with stakeholders in an easy way. Very easy to reply to your customers straight from the platform, so you can engage immediately and thank them for providing comments to help your business to become more customer focused. The ease with which i can create surveys and circulate them is amazing. The interface is also awesome and i spend minimum time doing this.
Feedback capture and analysis solution
Loyalty marketing and gift card management
What users mention about Preferred Patron Loyalty See all reviews We have been able to expand our rewards in an easy to use way thanks to Preferred Patron. After shopping many programs this was the only one that felt like a good fit to our business model. This is a great third party loyalty application. The user interface is very easy to use by my cashiers while they are interacting directly with customers. The only problems that I have had is when Windows decides to update itself. They have to access the tablet to correct the problems that any automatic updates cause.
LMS for Customer and Partner Training
What users mention about Skilljar See all reviews Very easy to use and set up - and you get great ability to measure what your customers are doing. Highly responsive and supportive as we transition from scrappy startup to mature business. Overall a great software. Great team and great with feature requests.
Self-service support & customer education platform
What users mention about elevio See all reviews I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Cloud-based local marketing platform for small businesses
Kiosk solution for customer service feedback collection
Customer experience software with journey mapping tools
Multi-channel customer relations management platform
Drive Customer Engagement
Cloud-based customer engagement application
Customer feedback & feature request management
What users mention about Canny See all reviews It shows that we care about what our users want. And that helps build customer loyalty. Canny is the best product - we reviewed them all and are delighted that we selected Canny. I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well.
The fastest way to collect feedback from customers
What users mention about Survicate See all reviews Really good, allows us to greater understand our customers and their pains and how we can solve them. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company. Looks amazing, ease of use is 4.5/5 but not able to assign it through the answer (it's a ranking scale based on unit).
Multi-channel Net Promoter Score (NPS) survey software
Customer experience management for retail & service chains
Yotpo, the leading eCommerce marketing platform.
What users mention about Yotpo See all reviews Awesome to be able to reply to reviews. With the rich snippet for Google, it really helps your rankings GO UP. Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it.
Build better products with intelligent product feedback
What users mention about UserVoice See all reviews After all, this product is all about getting feedback on your product. If you have a poor "reporting" software, it'll reflect poorly on your product. But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case. We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
Reputation management software for handling customer reviews
Reputation management software for handling guest reviews
Growth marketing and user engagement platform
What users mention about Iterable See all reviews Blaming Segment for failure to merge anonymous events with identified users, blaming Segment for integration failures that caused significant loss of data. Awful limitations of workflows. Nice iterface, easy to use, effective in email marketing. Easy to use as compare to other softwares like Salesforce. I love how easy it is to upload lists and the workflow area is super intuitive.
Marketing intelligence and analytics platform
Mobile attribution and marketing analytics for app marketers
What users mention about AppsFlyer See all reviews Very good, wish they had better customer service. Can't see actual revenues, only cohort revenues which is very confusing when looking for long term daily revenues. Can't download organic traffic reports at all which is a big flaw. Data visualization is certainly a plus in AppsFlyer. Once you're able to understand the difference across all the reports is easy to rapidly mine insights about traffic quality, deployment issues.
Cloud-based messaging and conversational AI platform
Digital customer experience management software
Business marketing software for small businesses
What users mention about Revetize See all reviews Overall, we're very happy with Revetize and have had an excellent return on investment. Our contact and customer communication have really improved and we seeing a lot more leads and referrals. The customer service is outstanding and I always feel like they truly value us as a client. We have also seen many great results getting more and more reviews because of Revetize. Great software for keeping in contact with your customers. The team over at Reva Ty’s is very responsive and helps with everything from small questions to uploading your customer list for you.
Analytics and marketing platform for marketers
In-app advertising insight and measurement platform
Mobile attribution and analytics platform for app marketers
What users mention about Kochava See all reviews I work with Kochava as part of our Marketing stack. The Kochava is on top of their game and deliver great support. Spoke to Cale on a couple occasions and he was just as proactive and helpful. Kochava's awesome UI and intuitive platform make it easy to create unique audiences you want to target across multiple DSPs & Platforms.
Mobile app performance management for App Developers
Mobile attribution and linking platform
What users mention about Branch See all reviews I like that I can deep link with this software. The ability to direct different device users to appropriate landing pages is awesome. Supports a great number of different platforms on various architectures. It is very easy to integrate and get everything up and running. At the core Branch.io addresses universal linking problems and mobile app attribution problems - being able to tell which actions were taken from each links, no matter the device the user uses. What users mention about Groove See all reviews Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects. Especially after Groove published their new, intuitive dashboard, Groove is the most simple and beautiful solution, while also affordable especially for small to medium teams. What I like most about Groove is the ability to integrate so many things into it. For instance, when a customer reaches out to us I am able to see all of their account information right in groove.
Online review & reputation management for small businesses
What users mention about Broadly See all reviews They showed me how to get more great reviews and how to make the Google Business Page the best. They would call me frequently to see if anything was improving in my business. We also like the reports each time a review is given. We share these at our morning huddles and discuss the content and how it relates to our patient care quality. Broadly’s software is super easy to use and understand. We have had great success managing our reviews - particularly any negative experiences.
Product experience analysis platform
Product usage & behavior data capture
What users mention about Pendo See all reviews As a Customer Success manager I love using software like Pendo that allows me to get quick insights into product adoption and usage. Its easy to use and can be configured to our product. The product is extremely user-friendly once you get the chance to dive into it, with plenty of helpful articles to help you get the most out of the product. We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.
Most advanced analytics & engagement platform
What users mention about Mixpanel See all reviews When working Mixpanel is fantastic. It can help companies see their acquisition, activation, retention, revenue and referral. There are many features that are really cool and useful in this software. I really liked the functionality of these features. Great tool to get the insights about the users and products. Customer support is really good.
AI-Powered Personalization & Marketing Automation Platform
What users mention about Smartech See all reviews You will see the positive result almost immediately coming in this is simply amazing. It's a great email marketing software with easy to use automation and designed for multiple channels. The software is easy to operate and very effective tool for marketers.
Analytics software & competitor intelligence for mobile apps
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Multi-channel Customer Communication Platform
Powering the Business of Learning
What users mention about Thought Industries See all reviews I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease. Thought Industries has robust features that empower our instructional design team to create meaningful and highly effective learning experiences for our learners and clients.
Unlock the power of learning with LearnUpon LMS
What users mention about LearnUpon See all reviews The customer service is absolutely outstanding. From the very first call and email, their staff was friendly, responsive, knowledgeable, and you can tell they believe in the product. The reliability of this LMS, the ease of its use and navigation, as well as the fact that I almost never get calls from my clients with "systems issues", makes this an absolutely outstanding product. We love the ease of use and the clean UI. It was really simple to jump in and start setting up our portal and when we got hung up they offer tons of resources to help you out.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
On-site re-engagement tools for E-commerce & brands
Turn Browsing Into Buying
Net Promoter Score & customer feedback collection
What users mention about Retently See all reviews I felt good about how my customers thought of my business, but it was wonderful to see it in print. There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website. Easy to use, great customer support, great UI, and did exactly what I needed it to do.
Review generation & reputation monitoring tool
What users mention about GetMoreReviews See all reviews We are pleased with the ability to invite folks to review and grateful for those who have. We wish we could make it easier for more folks to participate. It's nice, and it boosts our reviews, which are extremely important in today's market of internet browsing to determine who you want to do business with. If someone is unhappy we find out about it so we can address it directly with the customer instead of getting a poor review.
The pioneer and market leader in Experience Management
What users mention about Medallia See all reviews The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract. It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
Multi-channel survey & feedback platform
What users mention about Zonka Feedback See all reviews Super easy to set up on our own. Can completely customize for different needs with any type of questions which works great for multiple teams. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting. The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.
Stand out in Your Customer's Inbox
What users mention about Salesforce Marketing Cloud See all reviews I like how its functionality especially when generating business reviews and reports. It helps in analyzing which areas are successful and which aren't. Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy. The experience has been outstanding. We are able to promote our campaigns reaching the customers at a faster pace and exposing them to various channels easily.
SmartHub CDP turns data into relevant customer experiences.
The 1st AI-backed All-in-one Marketing Platform
What users mention about Madgicx See all reviews I love the audiences and how easy it is to set them up. The creative insights are enlightening. Now I am working with them to drive more sales. What I love about Madgicx the most is that the onboarding process is SO good. Just recently sign up, but so far I am happy and satisfied with my experience. Looking forward for Madgicx to help me grow my business.
Customer experience and feedback solution
Market research solution for organizations
Personalized live customer experience & engagement
The Most Powerful Customer Success Software.
We help you get virtual business done™
What users mention about Liveoak Technologies See all reviews It is a great experience for myself and our clients. It is the reason we win some deals. The worst part is that it seems to be not working in most needed situations. It has drastically reduced the time it takes to get completed paperwork back from clients and has eliminated errors or missed signature sections.
Cloud Call Center Solutions
What users mention about 3CLogic See all reviews The best! really great product easy to use with a amazing staff behind it for customer support. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
Customer Success Software
AI-powered customer engagement platform
What users mention about Bold360 See all reviews Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade. I like being able to send GIFs, they make the conversation more fun and similar to texting. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.
Close the loop on every customer interaction.
What users mention about LiaCX See all reviews I would highly recommend Intouch because of the great one on one customer care and support. Great features, great support, easy to use, reasonable price. Best feature is the Ease of use. Product navigation is very easy-to-use.
Customer and employee experience management platform.
What users mention about SoGoSurvey See all reviews Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used. It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
Digital intelligence experience tool for behavioral insights
What users mention about Contentsquare See all reviews There are some glitches that I sometimes come across, which can be frustrating, e.g. when you are part way through doing something all of an error message will appear. The team at ContentSqaure are fantastic, they're always on hand to answer quick questions or help with more complex analysis. Very powerful visual representations of data - making it clear, easy to interpret and impactful. Responsive and engaged customer support team.
Automated print and mail solution for omni-channel marketing