Canny Reviews - Pros & Cons, Ratings & more

Jira

Wrike

monday.com

UserVoice

Zendesk Suite

Nolt

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap

Canny

Web-based

Product Manager

It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it.

Co-founder

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly.

I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.

This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.

Founder and CEO

I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well.

Founder/CEO

Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

Customer Support Specialist 

I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests.

Founder

I love the idea board and that it can have a custom domain  I also like the custom roadmap.

Customer Success Specialist

So easy to get teams to adopt who don't have experience logging feedback, a great place to start - easy to learn and use.

In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Head of Marketing

Easy to use with a great interface and UX solution.

Senior Technical Support Engineer

I like the lack of distractions. I also like the ability to organize requests into categories.

Customer Success Manager

Customer service is awesome as well, very fast.

There's no global search, you have to search within a pre-defined category. This makes it difficult to know what category of info in Canny to search in.

Beware - they refuse to listen to top-voted feedback.

Ranger & Virtual CEO

For our needs, I have found no limitations or features missing.

GitHub

Notion

We use it as a communication tool between company workers and the IT team. Users can send us requests via canny. We have automatized some processes and integrated with ClickUp, so tasks are created automatically. What we like is that we don't mix it with our CRM. We use Hubspot for sales and canny for our internal communication. it,s our kind of internal CRM.It works smoothly, practically no training needed to understand how to use it.

Simple ticketing system for support and requests

Canny does EXACTLY what we needed

Great Software & Customer Experience

The user-friendly interface and intuitive design have made the whole process of managing customer feedback seamless and efficient.I highly recommend Canny to any business looking to improve their customer feedback management process. It has made a real difference to our business and has helped us to provide even better customer experiences.

Revolutionizing Customer Feedback Management with Canny

Excellent product, easy to use, highly recommended. 

Excellent product and service

Overall we've had a very positive experience with Canny. This is our first experience with a customer-facing forum. It provides our customers with an option they previously didn't have for voicing their opinions, and allows us to aggregate and evaluate that feedback in meaningful, quantifiable ways.

Out-of-the-box custom forum

Up and running in an hour or so - first input same day and now used for follow-up and reporting of progress.

Very easy to setup and use

Very satisfied

Canny is Needed!

Great tool for roadmapping but expensive post the recent price increase !

Overall experience has been great, because it has enabled us to manage our community engagement really well. This hasn't been done by our competitors, hence gives us that edge. So kudos to Canny!

Good tool for community engagement for startups

It's simple, which I like. The product isn't overly complicated, and integrates well with CRM. The main issue though is a lack of global search. You need to specify a feature request category first, which makes it difficult to find issues quickly. You end up wasting a lot of time going through categories to find an issue category.

Great product, no global search is a hindrance

Managing feature requests and releases for Fari is a breeze

We are using Canny to collect and prioritize user-based feedback on our proprietary marketing software. Before it was all coming through me (the Product Manager) and it was hard to be as transparent as I would like with our users about where their requests rank in the roadmap, what changes we've made in response to their feedback, etc. Canny makes it all happen for us.

A lifesaver for a startup

Best Feedback tool

Hey, Kamal! Thanks for taking the time to leave us a review! We do offer discounts for some businesses, so definitely reach out to Customer Success team if you haven't already!

Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!

Don't let customer feedback fall on deaf ears!

Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!

Excellence

Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful.

I have used the software for a month or two now and it works great! My customers are engaged to help me grow my product.

Awesome simple product

Hi Chris, thanks so much for the kind words. We're so happy to hear Canny is helping you connect with your customers. Don't hesitate to reach out if our team can be helpful.

[SENSITIVE CONTENT HIDDEN] and the rest of the team at Canny are highly responsive and always come back with a suggestion or an answer so quickly.

Canny is the best product - we reviewed them all and are delighted that we selected Canny. 

Hi Dom, thanks so much for this glowing review! We're so happy to have you. As always, don't hesitate to reach out if we can improve anything for your team.

HUGE fan of Canny

Hi Irena! Thanks so much for the kind words. We're happy to hear Canny is working well for you. 

Our team is definitely looking into some of the stuff you mentioned you'd like to see so stay tuned :) If you have specific customizations/controls in mind, send them our way!

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

Our Canny board is not just our product roadmap, it's our guiding compass.

Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)

Gives us a scalable way of having direct relationships with our customers.

Canny is really the best by far (beats email and chat support)

Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!

I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system. 

Beware - they refuse to listen to top-voted feedback

Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.

We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.

We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.

I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.

Best of luck with Tallyfy!

It's probably the best product for sharing internal feedback, but it's not worthing using an extra tool if you are already using Jira for example

The Review

Thanks for the feedback Johann! We have since made several improvements to Canny we hope you'd enjoy :)

Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool. 

Great tool for Product Teams

Thanks for the kind words John! We're working hard to improve the product with your feedback :)

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