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CloudAgent
Inbound, outbound & blended cloud contact center
(3)
CloudAgent Pricing, Features, Reviews and Alternatives
CloudAgent FAQs
CloudAgent product overview
What is CloudAgent?
Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.
Key benefits of using CloudAgent
Typical customers
Platforms supported
Support options
Training options
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Starting from
45
Per month
Starting from
15.95
/user
Per month
CloudAgent pricing information
Value for money
4.5
/5
32
Starting from
45
Per month
Pricing options
Value for money contenders
CloudAgent features
Functionality
4.4
/5
32
Total features
36
7 categories
Most valued features by users
Functionality contenders
CloudAgent users reviews
Overall Rating
4.5
/5
32
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.84/10
16
16
0
0
0
Sunil K.
Overall rating contenders
Divya S.
Financial Services, 201-500 employees
Used daily for 1-2 years
Review source
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority
Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info
Sunil K.
Retail, 5,001-10,000 employees
Used monthly for 2+ years
Review source
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Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot.
CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines. Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate. The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront.
I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred.
Niladri G.
Hospitality, 501-1,000 employees
Used daily for less than 6 months
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Calling is the best part. Worst part is Freezing.
Calling function is great. Our Clients can be reached easily.
The software freezes automatically while we get a call or post call.
Laxman N.
Automotive, 11-50 employees
Used daily for 2+ years
Review source
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The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.
Ease of use. Easily integrated with SugarCRM BPM360 that we use.
The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements. Since 2017 I have not seen any upgrade and features added that makes the software
Senthil K.
Banking, 51-200 employees
Used daily for 6-12 months
Review source
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The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc
Nothing much to complain as the the cloud agent meets my requirement
Common CloudAgent comparisons
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