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CloudAgent Logo

CloudAgent

Inbound, outbound & blended cloud contact center

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CloudAgent Pricing, Features, Reviews and Alternatives

CloudAgent product overview

Price starts from

45

Per month

What is CloudAgent?

Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.

Key benefits of using CloudAgent

  • A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions.

  • The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times.

  • Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information.

  • Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release).

  • Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    Documentation

    CloudAgent pricing information

    Value for money

    4.5

    /5

    30

    Starting from

    45

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CloudAgent features

    Functionality

    4.4

    /5

    30

    Total features

    42

    7 categories

    Most valued features by users

    Reporting/Analytics
    Alerts / Escalation
    Monitoring
    Knowledge Base Management
    Contact Management
    VoIP Connection
    Campaign Management
    Call Transfer

    Functionality contenders

    CloudAgent users reviews

    Overall Rating

    4.5

    /5

    30

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.8/10
    Rating distribution

    5

    4

    3

    2

    1

    15

    15

    0

    0

    0

    Pros
    I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.
    Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.
    The ease of use is the best thing that we liked about the product.
    Cons
    No segregation of Missed calls. Have been asking this for last 1 year, but no result.
    Still has limited functionality. Agents cannot monitor them selfs at all levels.
    Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Advanced and an intensive solution that meets all requirements

    Reviewed 3 years ago

    Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

    Pros

    The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority

    Cons

    Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Review

    Reviewed 10 months ago

    The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.

    Pros

    Ease of use. Easily integrated with SugarCRM BPM360 that we use.

    Cons

    The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements. Since 2017 I have not seen any upgrade and features added that makes the software

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Comparatively the best Dialer available in market

    Reviewed 2 months ago
    Pros

    The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc

    Cons

    Nothing much to complain as the the cloud agent meets my requirement

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

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    NoT Always Reliable

    Reviewed 3 years ago

    Calling is the best part. Worst part is Freezing.

    Pros

    Calling function is great. Our Clients can be reached easily.

    Cons

    The software freezes automatically while we get a call or post call.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    CloudAgent review

    Reviewed 3 years ago

    We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

    Pros

    It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

    Cons

    It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

    CloudAgent FAQs and common questions

    Q. What type of pricing plans does CloudAgent offer?

    CloudAgent has the following pricing plans:
    Starting from: $45.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of CloudAgent?

    CloudAgent has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does CloudAgent support?

    CloudAgent supports the following languages:
    English


    Q. Does CloudAgent offer an API?

    No, CloudAgent does not have an API available.


    Q. What other apps does CloudAgent integrate with?

    CloudAgent integrates with the following applications:
    Google Analytics 360, Zoho CRM, Freshdesk, Salesforce Sales Cloud, SugarCRM, Mixpanel, Zendesk


    Q. What level of support does CloudAgent offer?

    CloudAgent offers the following support options:
    24/7 (Live rep), Phone Support

    Common CloudAgent comparisons

    CloudAgent logo
    Bria logo
    CloudAgentvsBria

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