App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
CloudAgent Pricing, Features, Reviews and Alternatives
CloudAgent product overview
What is CloudAgent?
Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.
Key benefits of using CloudAgent
Typical customers
Platforms supported
Support options
Training options
CloudAgent pricing information
CloudAgent features
CloudAgent users reviews
Overall Rating
4.5
/5
30
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.8/10
15
15
0
0
0
Divya S.
Verified reviewer
Financial Services, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority
Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info
Laxman N.
Automotive, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.
Ease of use. Easily integrated with SugarCRM BPM360 that we use.
The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements. Since 2017 I have not seen any upgrade and features added that makes the software
Senthil K.
Banking, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc
Nothing much to complain as the the cloud agent meets my requirement
Niladri G.
Hospitality, 501-1,000 employees
Used daily for less than 6 months
Review source
Share this review:
Calling is the best part. Worst part is Freezing.
Calling function is great. Our Clients can be reached easily.
The software freezes automatically while we get a call or post call.
Anonymous Reviewer
Verified reviewer
Financial Services, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.
It is user-friendly, The reports are very apt & user-friendly. The user interface is good.
It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.
CloudAgent FAQs and common questions
Q. What type of pricing plans does CloudAgent offer?
CloudAgent has the following pricing plans:
Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of CloudAgent?
CloudAgent has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does CloudAgent support?
CloudAgent supports the following languages:
English
Q. Does CloudAgent offer an API?
No, CloudAgent does not have an API available.
Q. What other apps does CloudAgent integrate with?
CloudAgent integrates with the following applications:
Google Analytics 360, Zoho CRM, Freshdesk, Salesforce Sales Cloud, SugarCRM, Mixpanel, Zendesk
Q. What level of support does CloudAgent offer?
CloudAgent offers the following support options:
24/7 (Live rep), Phone Support
Common CloudAgent comparisons
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.