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CloudAgent

Inbound, outbound & blended cloud contact center

CloudAgent - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is CloudAgent?

Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.

Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.

Benefits of using CloudAgent

A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions.

The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times.

Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information.

Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release).

Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes.

Starting from

Per month

Alternatives with better value for money

CloudAgent's key features

Most critical features, based on insights from CloudAgent users:

Call Recording

4.7

(3)

Reporting/Analytics

4.0

(3)

Call Monitoring

5.0

(2)

Automatic Call Distribution

5.0

(1)

VoIP Connection

5.0

(1)

Call Logging

5.0

(1)

All CloudAgent features

Features rating:

4.4

(32)

Call Center Management

4.0

(1)

Progressive Dialer

5.0

(1)

Computer Telephony Integration

4.0

(2)

VoIP

(0)

Voice Mail

(0)

Voice Customization

(0)

Text to Speech

(0)

Survey/Poll Management

(0)

Queue Management

(0)

Preview Dialer

(0)

Predictive Dialer

(0)

Power Dialer

(0)

Phone Key Input

(0)

Outbound Call Center

(0)

Multiple Scripts

(0)

Monitoring

(0)

Manual Dialer

(0)

IVR

4.0

(1)

Inbound Call Center

(0)

CRM

(0)

Contact Management

(0)

Campaign Management

(0)

Call Transfer

(0)

Call Scripting

(0)

Call Scheduling

(0)

Call Routing

(0)

Call Disposition

(0)

Blended Call Center

(0)

Auto-Dialer

(0)

Alerts/Escalation

(0)

CloudAgent alternatives

CloudAgent

4.5

(32)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.5

Customer Support

4.5

Convoso

4.5

(326)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.5

CallTrackingMetrics

4.6

(130)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.5

Customer Support

4.5

3CX

4.4

(436)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

CloudAgent pricing

Value for money:

4.5

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

CloudAgent integrations (9)

Top integrations

Salesforce Sales Cloud

CloudAgent support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Phone Support

Training options

Live Online

Documentation

CloudAgent reviews

Overall rating

4.5

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.84/10

Rating distribution

Pros

Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

Verified reviewer

Anonymity request

The ease of use is the best thing that we liked about the product.

Verified reviewer

Anonymity request

Detailed training from the team has really been outstanding.

Nupur D.

cx head

Cons

No segregation of Missed calls. Have been asking this for last 1 year, but no result.

Rati Prakash T.

Team Leader

However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent.

Sunil K.

Manager-KMT

Still has limited functionality. Agents cannot monitor them selfs at all levels.

Abhinav C.

AVP-IT

Read all reviews

CloudAgent FAQs

Q. What type of pricing plans does CloudAgent offer?

CloudAgent has the following pricing plans:
Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of CloudAgent?

CloudAgent has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does CloudAgent support?

CloudAgent supports the following languages:
English

Q. Does CloudAgent offer an API?

No, CloudAgent does not have an API available.

Q. What other apps does CloudAgent integrate with?

CloudAgent integrates with the following applications:
Google Analytics 360, Zoho CRM, Freshdesk, Salesforce Sales Cloud, SugarCRM, Mixpanel, Zendesk Suite

Q. What level of support does CloudAgent offer?

CloudAgent offers the following support options:
24/7 (Live rep), Phone Support