Cloudagent Pricing, Features, Reviews & Comparison of Alternatives

Cloudagent

Inbound, outbound & blended cloud contact center

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Cloudagent overview

Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.

Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.
cloudagent.in

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
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Markets

United States, Australia, Canada, Europe, India, United Kingdom

Supported languages

English
Cloudagent screenshot: Cloudagent dashboard

Cloudagent reviews

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Cloudagent pricing

Pricing options
Subscription
View Pricing Plans

Please contact Cloudagent for a custom quote based on your needs.

Cloudagent features

Monitoring

API (147 other apps)
Activity Dashboard (66 other apps)
Automatic Notifications (70 other apps)
CRM Integration (63 other apps)
Chat (149 other apps)
Contact History (64 other apps)
Customizable Branding (64 other apps)
Customizable Templates (52 other apps)
Email Integration (67 other apps)
Instant Messaging (78 other apps)
Knowledge Base (90 other apps)
Multi-Channel Communication (63 other apps)
Prioritizing (58 other apps)
Reporting & Statistics (78 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (65 other apps)
Third Party Integration (83 other apps)
Ticket Management (56 other apps)
Workflow Management (58 other apps)

Additional information for Cloudagent

Key features of Cloudagent

  • ACD (Automatic call distributor)
  • CTI (Computer telephony integration)
  • IVR (Interactive voice response)
  • Real-time dashboards
  • Multichannel (voice, email social media, SMS)
  • Agent skill routing
  • Agent scripts
  • Interacation analyisis
  • Contextual caller info
  • Multiple dialer types
  • Quality monitoring
  • Open API
  • 3rd party integrations
View All Features

Benefits

A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions.

The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times.

Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information.

Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release).

Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes.