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CloudAgent

Inbound, outbound & blended cloud contact center

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CloudAgent Alternatives

How do CloudAgent alternatives compare?

Ameyo and Five9 stand out as its top competitors based on similarity, popularity and user reviews. When comparing CloudAgent to its top 100 alternatives, Zendesk has the highest rating, with LiveAgent as the runner-up, and CloudAgent ranking 54th place. Zendesk has the most reviews with a total of 2,671, while CloudAgent has 27. Users say LiveAgent tops the list for value for money followed by Zendesk, while CloudAgent comes in 53rd. Users also say Zendesk and LiveAgent are the easiest to use, while CloudAgent takes 52nd place.

What are the top 5 alternatives to CloudAgent?


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Features


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to CloudAgent

Ameyo

3.9
(33)

All-in-one Contact Center Software

Features

Total

36

120

42

features in common

36

features in common

Ameyo's unique features

  • Employee Management

  • Disaster Recovery

  • Drag & Drop

  • Productivity Analysis

CloudAgent's unique features

  • Phone Key Input

  • Voice Customization

  • Multiple Scripts

  • Call Scheduling

Value for money

3.6

0.9

4.5

What users say about Ameyo's value for money

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

AR

Anonymous Reviewer

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Vishnu B.

Five9

4.2
(394)

Cloud contact and call center software

Features

Total

35

115

42

features in common

35

features in common

Five9's unique features

  • Multi-Channel Management

  • Drag & Drop

  • SIP Trunking

  • Chat/Messaging

CloudAgent's unique features

  • Telemarketing Management

  • Contact Management

  • VoIP

  • VoIP Connection

Starting from

$100/month

Value for money

4.0

0.5

4.5

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Genesys Cloud CX

4.2
(120)

Mobile optimized cloud call center with multichannel routing

Features

Total

41

121

42

features in common

41

features in common

Genesys Cloud CX's unique features

  • Mobile Access

  • API

  • Dashboard

  • Call Reporting

CloudAgent's unique feature

  • Contact Management

Starting from

$75/month

Value for money

3.9

0.6

4.5

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Kixie PowerCall

4.8
(161)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

31

70

42

features in common

31

features in common

Kixie PowerCall's unique features

  • Call Conferencing

  • Real-time Updates

  • Answering Machine Detection

  • Data Management

CloudAgent's unique features

  • Call Scripting

  • Real-Time Chat

  • Predictive Dialer

  • Knowledge Base Management

Starting from

$29/month

Value for money

4.7

0.2

4.5

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

CloudTalk

4.5
(223)

Cloud-based call center software for sales and support teams

Features

Total

39

122

42

features in common

39

features in common

CloudTalk's unique features

  • Customer Database

  • Real Time Notifications

  • Call Tagging

  • Contact Database

CloudAgent's unique features

  • Open Database Design

  • Call Scheduling

  • Real-Time Chat

Starting from

$20/month

Value for money

4.3

0.2

4.5

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

Call Center Studio

4.5
(39)

Elevate your customer service with cloud-native call center.

Features

Total

41

118

42

features in common

41

features in common

Call Center Studio's unique features

  • Mobile Access

  • FTC Compliance

  • File Transfer

  • Call Reporting

CloudAgent's unique feature

  • Knowledge Base Management

Value for money

4.7

0.2

4.5

What users say about Call Center Studio's value for money

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Billy G.

It is very bad situation that this software does not work on google chrome browser.

ae

ahmet e.

Kavkom

4.7
(16)

Predictive dialer and telephony software for telemarketers

Features

Total

31

66

42

features in common

31

features in common

Kavkom's unique features

  • Email Management

  • Quotes/Estimates

  • List Management

  • Answering Machine Detection

CloudAgent's unique features

  • Open Database Design

  • Help Desk Management

  • Multiple Scripts

  • Survey/Poll Management

3CLogic

4.3
(49)

Cloud Call Center Solutions

Features

Total

25

80

42

features in common

25

features in common

3CLogic's unique features

  • Agent Interface

  • Real Time Monitoring

  • Multi-Channel Data Collection

  • Real-time Updates

CloudAgent's unique features

  • Voice Customization

  • Preview Dialer

  • CRM

  • Voice Mail

Value for money

3.8

0.7

4.5

What users say about 3CLogic's value for money

He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.

RR

Rachel R.

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.

JC

Jimmny C.

Talkdesk

4.6
(669)

The world's leading cloud-based contact center software.

Features

Total

36

88

42

features in common

36

features in common

Talkdesk's unique features

  • SIP Trunking

  • Voicemail Transcription

  • Recording

  • Call Tracking

CloudAgent's unique features

  • Power Dialer

  • Campaign Management

  • Survey/Poll Management

  • Call Scheduling

Value for money

4.5
4.5

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

35

102

42

features in common

35

features in common

Ytel's unique features

  • File Transfer

  • Multi-Location

  • Status Tracking

  • Credit Card Processing

CloudAgent's unique features

  • Help Desk Management

  • Knowledge Base Management

  • Phone Key Input

  • Voice Customization

Starting from

$100/month

Value for money

3.3

1.2

4.5

What users say about Ytel's value for money

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.

AR

Anonymous Reviewer

Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.

SZ

Sara Z.

LeadDesk

4.7
(6)

Clear and Efficient Sales and Customer Service Software

Features

Total

37

79

42

features in common

37

features in common

LeadDesk's unique features

  • Unified Communications

  • Multi-Channel Communication

  • Callback Scheduling

  • Real Time Analytics

CloudAgent's unique features

  • Knowledge Base Management

  • Survey/Poll Management

  • Monitoring

  • Multiple Parties

JustCall

4.1
(83)

SMS survey software for the healthcare and eCommerce sectors

Features

Total

37

73

42

features in common

37

features in common

JustCall's unique features

  • Third Party Integrations

  • Real Time Reporting

  • Answering Machine Detection

  • Mass Texting

CloudAgent's unique features

  • Multiple Scripts

  • Open Database Design

  • Preview Dialer

  • Monitoring

Starting from

$25/month

Value for money

4.3

0.2

4.5

What users say about JustCall's value for money

Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.

CL

Carina L.

Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.

AR

Anonymous Reviewer

NICE CXone

4.2
(507)

Cloud Contact Center Software

Features

Total

39

117

42

features in common

39

features in common

NICE CXone's unique features

  • File Transfer

  • Social Media Integration

  • Budgeting/Forecasting

  • Customizable Forms

CloudAgent's unique features

  • Monitoring

  • Open Database Design

  • Help Desk Management

Starting from

$100/month

Value for money

4.0

0.5

4.5

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

PhoneBurner

4.9
(146)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

23

112

42

features in common

23

features in common

PhoneBurner's unique features

  • Lead Capture

  • Activity Management

  • FCC Compliance

  • Contact Database

CloudAgent's unique features

  • Multiple Scripts

  • Voice Customization

  • Text to Speech

  • Help Desk Management

Starting from

$149/month

Value for money

4.7

0.2

4.5

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

34

88

42

features in common

34

features in common

uContact's unique features

  • Social Media Monitoring

  • Call Tracking

  • Real Time Data

  • Dashboard Creation

CloudAgent's unique features

  • Help Desk Management

  • Contact Management

  • Telemarketing Management

  • VoIP

XCALLY

4.8
(82)

Omnichannel contact center management

Features

Total

34

69

42

features in common

34

features in common

XCALLY's unique features

  • Email Management

  • Multi-Channel Communication

  • SMS Messaging

  • Remote Access/Control

CloudAgent's unique features

  • Power Dialer

  • Alerts / Escalation

  • Multiple Parties

  • Telemarketing Management

Value for money

4.7

0.2

4.5

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

wolkvox

4.7
(44)

Communication management system for contact centers

Features

Total

41

113

42

features in common

41

features in common

wolkvox's unique features

  • Call Reporting

  • Customizable Macros

  • Quality Management

  • Data Import/Export

CloudAgent's unique feature

  • Knowledge Base Management

Bright Pattern

4.7
(97)

Cloud Contact Center Software with Embedded AI

Features

Total

29

90

42

features in common

29

features in common

Bright Pattern's unique features

  • Timeline Management

  • Surveys & Feedback

  • Configurable Workflow

  • Support Ticket Management

CloudAgent's unique features

  • Open Database Design

  • Power Dialer

  • Multiple Scripts

  • Voice Mail

Starting from

$70/month

Value for money

4.8

0.3

4.5

What users say about Bright Pattern's value for money

BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.

MR

Mike R.

The features and functionality are industry best practice, but the people and support are amazing.

EB

Eric B.

Dialpad

4.3
(423)

Cloud communications system for enterprises

Features

Total

26

82

42

features in common

26

features in common

Dialpad's unique features

  • Drag & Drop

  • Speech Recognition

  • Activity Tracking

  • Training Management

CloudAgent's unique features

  • Open Database Design

  • Progressive Dialer

  • Real-Time Chat

  • Predictive Dialer

Starting from

$15

Value for money

4.4

0.1

4.5

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

ChaseData CCaaS

4.8
(132)

Cloud-based call center solution for SMBs

Features

Total

37

97

42

features in common

37

features in common

ChaseData CCaaS's unique features

  • Third Party Integrations

  • List Management

  • Lead Qualification

  • Real Time Data

CloudAgent's unique features

  • Survey/Poll Management

  • Voice Customization

  • Multiple Scripts

  • Text to Speech

Value for money

4.7

0.2

4.5

What users say about ChaseData CCaaS's value for money

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.

WD

Wayne D.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

BH

Brian H.

Convoso

4.5
(19)

Dial Smarter, Not Harder

Features

Total

27

80

42

features in common

27

features in common

Convoso's unique features

  • FCC Compliance

  • Real Time Monitoring

  • Performance Management

  • Caller ID

CloudAgent's unique features

  • Voice Customization

  • Multiple Parties

  • Real-Time Chat

  • Voice Mail

Starting from

$90/month

Value for money

4.6

0.1

4.5

What users say about Convoso's value for money

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

CallTools

4.8
(84)

All-in-one predictive dialer & inbound call center solution

Features

Total

36

80

42

features in common

36

features in common

CallTools' unique features

  • 360 Degree Feedback

  • Quality Control

  • Activity Management

  • AB Testing

CloudAgent's unique features

  • Phone Key Input

  • Survey/Poll Management

  • Voice Customization

  • Multiple Scripts

Value for money

4.8

0.3

4.5

What users say about CallTools' value for money

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

Jeff P.

All the cool features and ease of use for the price. The software is great and reliable.

CM

Chris M.

Telesero

5.0
(3)

Cloud-based customer interaction management software

Features

Total

33

56

42

features in common

33

features in common

Telesero's unique features

  • Contact Database

  • Hotkeys

  • API

  • List Management

CloudAgent's unique features

  • Text to Speech

  • VoIP Connection

  • Monitoring

  • Multiple Parties

Aircall

4.3
(229)

Phone system for support and sales teams

Features

Total

34

92

42

features in common

34

features in common

Aircall's unique features

  • Integrations Management

  • Third Party Integrations

  • API

  • Call Conferencing

CloudAgent's unique features

  • Multiple Parties

  • Alerts / Escalation

  • Telemarketing Management

  • Real-Time Chat

Starting from

$30/month

Value for money

4.1

0.4

4.5

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

CloudCall

3.9
(27)

Advanced, cloud-based computer telephony integration

Features

Total

33

65

42

features in common

33

features in common

CloudCall's unique features

  • Call Tagging

  • Invoice Processing

  • Real Time Analytics

  • Softphone

CloudAgent's unique features

  • Open Database Design

  • Alerts / Escalation

  • Call Disposition

  • Preview Dialer

Value for money

3.4

1.1

4.5

What users say about CloudCall's value for money

We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck.

NC

Nat C.

The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.

LF

Laura F.

Dialing Innovations Call Center Application Suite

4.8
(14)

Predictive dialer & call automation for call centers

Features

Total

37

62

42

features in common

37

features in common

Dialing Innovations Call Center Application Suite's unique features

  • Prioritization

  • Hotkeys

  • Employee Management

  • Cost Tracking

CloudAgent's unique features

  • Call Scheduling

  • Call Disposition

  • Preview Dialer

  • Power Dialer

Starting from

$10/month

Value for money

4.9

0.4

4.5

What users say about Dialing Innovations Call Center Application Suite's value for money

I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business.

MT

Michael T F.

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow.

TB

Tania B.

Bitrix24

4.0
(479)

100% free CRM, collaboration and communication tool suite

Features

Total

30

356

42

features in common

30

features in common

Bitrix24's unique features

  • Opportunity Management

  • Email Management

  • Live Chat

  • Milestone Tracking

CloudAgent's unique features

  • Open Database Design

  • Power Dialer

  • Predictive Dialer

  • Voice Customization

Starting from

$49/month

Value for money

4.2

0.3

4.5

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

RingCentral Contact Center

4.3
(159)

The Collaborative Contact Center solution from the industry

Features

Total

31

97

42

features in common

31

features in common

RingCentral Contact Center's unique features

  • Data Synchronization

  • Prospecting Tools

  • Multi-Channel Management

  • Real Time Monitoring

CloudAgent's unique features

  • Preview Dialer

  • Telemarketing Management

  • Call Disposition

  • Call Scheduling

Value for money

4.1

0.4

4.5

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

contactSPACE

4.8
(11)

Intuitive cloud contact center software solution

Features

Total

36

112

42

features in common

36

features in common

contactSPACE's unique features

  • Surveys & Feedback

  • Performance Appraisal

  • Payment Processing

  • Donor Management

CloudAgent's unique features

  • VoIP

  • VoIP Connection

  • Open Database Design

  • Multiple Parties

Value for money

4.2

0.3

4.5

What users say about contactSPACE's value for money

It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

HH

Hayley H.

Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

MY

Michael Y.

CallTrackingMetrics

4.6
(62)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

32

120

42

features in common

32

features in common

CallTrackingMetrics' unique features

  • Call Tagging

  • Automatic Transcription

  • Integrations Management

  • Campaign Analytics

CloudAgent's unique features

  • Monitoring

  • VoIP

  • Open Database Design

  • Multiple Parties

Starting from

$39/month

Value for money

4.6

0.1

4.5

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

Noble Suite

3.9
(14)

Omnichannel contact management with compliance

Features

Total

29

36

42

features in common

29

features in common

Noble Suite's unique features

  • FTC Compliance

  • Resource Management

  • Lead Management

  • Callback Scheduling

CloudAgent's unique features

  • Preview Dialer

  • Help Desk Management

  • Call Disposition

  • Voice Customization

Value for money

3.4

1.1

4.5

What users say about Noble Suite's value for money

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

MaxContact

4.7
(10)

Omnichannel Contact Centre Software

Features

Total

37

115

42

features in common

37

features in common

MaxContact's unique features

  • Contact Database

  • Customizable Reports

  • Budgeting/Forecasting

  • Real Time Analytics

CloudAgent's unique features

  • VoIP Connection

  • Open Database Design

  • Help Desk Management

  • Telemarketing Management

ReadyMode

4.1
(16)

Predictive dialer and CRM for call centers.

Features

Total

27

82

42

features in common

27

features in common

ReadyMode's unique features

  • Performance Management

  • 360 Degree Feedback

  • SSL Security

  • Lead Qualification

CloudAgent's unique features

  • Open Database Design

  • Multiple Parties

  • Real-Time Chat

  • Multiple Scripts

Value for money

3.8

0.7

4.5

What users say about ReadyMode's value for money

Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all.

AM

Alexandre M.

I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR.

AD

Al D.

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

32

48

42

features in common

32

features in common

SpitFire's unique features

  • Caller ID

  • API

  • Contact Database

  • Customizable Reports

CloudAgent's unique features

  • Monitoring

  • Call Routing

  • Multiple Scripts

  • Multiple Parties

Starting from

$70/month

Value for money

3.9

0.6

4.5

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

VICIdial

4.7
(250)

Open source call center software with predictive dialer

Features

Total

32

149

42

features in common

32

features in common

VICIdial's unique features

  • Reminders

  • Customer Experience Management

  • Clock In / Out

  • Forecasting

CloudAgent's unique features

  • Multiple Parties

  • VoIP

  • Open Database Design

  • Help Desk Management

Value for money

4.9

0.4

4.5

What users say about VICIdial's value for money

It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.

RR

Roll R.

I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.

MA

Mohamed A.

TalkChief

5.0
(5)

Business phone system for your modern business needs

Features

Total

29

105

42

features in common

29

features in common

TalkChief's unique features

  • Call Screening

  • API

  • Projections

  • Alerts/Notifications

CloudAgent's unique features

  • Preview Dialer

  • Help Desk Management

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