Cloudagent Features List

Cloudagent Reviews

Cloudagent

Inbound, outbound & blended cloud contact center

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Cloudagent Feature Summary

  • ACD (Automatic call distributor)
  • CTI (Computer telephony integration)
  • IVR (Interactive voice response)
  • Real-time dashboards
  • Multichannel (voice, email social media, SMS)
  • Agent skill routing
  • Agent scripts
  • Interacation analyisis
  • Contextual caller info
  • Multiple dialer types
  • Quality monitoring
  • Open API
  • 3rd party integrations

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (52 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

Competitor Feature Comparison

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API
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