Cloudagent Features

Cloudagent

Inbound, outbound & blended cloud contact center

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Cloudagent Feature Summary

  • ACD (Automatic call distributor)
  • CTI (Computer telephony integration)
  • IVR (Interactive voice response)
  • Real-time dashboards
  • Multichannel (voice, email social media, SMS)
  • Agent skill routing
  • Agent scripts
  • Interacation analyisis
  • Contextual caller info
  • Multiple dialer types
  • Quality monitoring
  • Open API
  • 3rd party integrations

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Competitor Feature Comparison

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