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Desku
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI First Customer Service Software | AI Agents | AI CoPilot
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Desku - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Desku overview
What is Desku?
Desku.io provides sophisticated AI customer service options for SMBs and enterprises, designed to simplify customer interactions using AI automation.
Their suite features tools such as the Eva AI chatbot and Desku AI Sidekick, which use AI to improve the efficiency of support teams and increase customer engagement for brands.
Key benefits of using Desku
AI CoPilot for Support teams to have all the customer details at fingertips
Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI
Reduced Support Volume: AI-driven tools handle routine inquiries, allowing human agents to focus on complex issues.
Starting price
per month
Alternatives
with better value for money
Desku’s user interface
Desku pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.3
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Desku?
I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support.
Select to learn more
Who uses Desku?
Based on 36 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Desku's key features
Most critical features, based on insights from Desku users:
All Desku features
Features rating:
Desku awards
Desku alternatives
Desku
Starting from
19
/user
Per month
LiveAgent
Starting from
No pricing info
Froged
Starting from
No pricing info
Tidio
Starting from
No pricing info
Desku pricing
Pricing plans
Pricing details:
User opinions about Desku price and value
Value for money rating:
To see what individual users think of Desku's price and value, check out the review snippets below.
Juan D.
CEO
Alper U.
Managing Partner
Desku integrations (7)
Integrations rated by users
We looked at 36 user reviews to identify which products are mentioned as Desku integrations and how users feel about them.
Integration rating: 5.0 (1)
“Have to get info out of Desku and into our CRM and email marketing systems.”
Erik W.
Executive Director
Integration rating: 4.0 (1)
“I can see Our customers order status and edit / cancel / refund the order right within Desku dashboard. However, the shipment tracking is still not showing properly in Desku. So it needs some fixes.”
Anonymous R.
Owner
Integration rating: 4.0 (1)
Other top integrations
Desku support options
Typical customers
Platforms supported
Support options
Training options
Desku FAQs
Desku has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What languages does Desku support?
Desku supports the following languages:
English, French, German, Italian, Spanish, Swedish
Q. Does Desku support mobile devices?
Desku supports the following devices:
Android, iPhone
Q. Does Desku offer an API?
Yes, Desku has an API available for use.
Q. What level of support does Desku offer?
Desku offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)