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Freshdesk Omni
5
2
4
0
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer support software
Last updated: February 2026
Freshdesk Omni Alternatives & Competitors (2026)
Zendesk Suite
AI powered customer service across all channels
1.2
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Access Controls/Permissions
N/A
1.4
Value for money
Starting price
0.4
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Appointment Management
N/A
1.5
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Appointment Management
N/A
1.6
Value for money
Starting price
0.6
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
AI Copilot
N/A
1.0
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
API
N/A
1.4
Value for money
Starting price
0.3
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
API
N/A
1.5
Value for money
No pricing info
Starting price
0.6
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Activity Tracking
N/A
1.5
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Appointment Management
N/A
1.8
Value for money
Starting price
0.7
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Activity Dashboard
N/A
1.4
Value for money
Starting price
0.3
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Activity Dashboard
N/A
1.3
Value for money
Starting price
0.5
Functionality
Chat/Messaging
4.7/5
Activity Dashboard
4.6/5
Chatbot
4.5/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Access Controls/Permissions
N/A
1.6
Value for money
Starting price
0.6
Functionality
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Activity Dashboard
N/A
1.8
Value for money
No pricing info
Starting price
0.8
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Access Controls/Permissions
N/A
1.1
Value for money
No pricing info
Starting price
0.3
Functionality
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Activity Tracking
N/A
1.1
Value for money
Starting price
0.1
Functionality
Canned Responses
4.5/5
API
4.4/5
AI/Machine Learning
4.2/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Access Controls/Permissions
N/A
1.8
Value for money
Starting price
0.7
Functionality
AI Copilot
5/5
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Appointment Management
N/A
1.4
Value for money
Starting price
0.5
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Access Controls/Permissions
N/A
1.4
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
Automated Responses
5/5
Activity Dashboard
4.8/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Appointment Management
N/A
1.2
Value for money
Starting price
0.2
Functionality
Call Center Management
4.8/5
Alerts/Escalation
4.7/5
Alerts/Notifications
4.5/5
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Activity Tracking
N/A
1.4
Value for money
Starting price
0.6
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Alerts/Escalation
4.5/5
Activity Tracking
4/5
Appointment Management
N/A