App comparison
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Gorgias
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversational AI platform for Ecommerce
Last updated: September 2025
Gorgias Alternatives & Competitors (2026)
Top 10 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.2
Value for money
Starting price
0.1
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Value for money
Starting price
0.2
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
HubSpot CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM and lead management solution
0.1
Value for money
Starting price
0.1
Functionality
For Mac Devices
5/5
Relationship Tracking
5/5
For Financial Institutions
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered customer service with helpdesk
0.4
Value for money
Starting price
0.1
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
0.1
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.3
Value for money
Starting price
0.1
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Value for money
Starting price
0.2
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.3
Value for money
Starting price
0.2
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.3
Value for money
Starting price
0.3
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.1
Value for money
Starting price
0.4
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support platform
Value for money
Starting price
0.2
Functionality
Real-time Consumer-facing Chat
5/5
Document Management
5/5
Knowledge Management
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
eDesk; the most scalable eCommerce customer support tool for
0.3
Value for money
Starting price
0.3
Functionality
Real-Time Notifications
5/5
Performance Metrics
5/5
Multi-Channel Marketing
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
0.1
Value for money
Starting price
0.1
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
0.2
Value for money
Starting price
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer communication platform
0.3
Value for money
No pricing info
Starting price
0.2
Functionality
Meeting Notes
5/5
Lock Meetings
5/5
Chatbot
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Value for money
Starting price
0.1
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support, remote access & device management software
Value for money
Starting price
0.1
Functionality
Problem Management
5/5
Video Support
5/5
Single Sign On
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Redefine best in HR
0.6
Value for money
Starting price
0.6
Functionality
Reporting/Analytics
5/5
Candidate Management
5/5
Job Posting
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.3
Value for money
Starting price
0.5
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5