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Help Lightning
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote assistance software to improve customer satisfaction.
Table of Contents
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Help Lightning - 2026 Pricing, Features, Reviews & Alternatives
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Help Lightning overview
What is Help Lightning?
Help Lightning is a B2B software company specializing in remote assistance. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.
Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.
Our software works with all your existing devices.
Key benefits of using Help Lightning
Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
Starting price
per year
Alternatives
with better value for money
Help Lightning’s user interface
Help Lightning reviews
Overall rating
5.0
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.9/10
5
4
3
2
1
10
0
0
0
0
Matthew T.
Director Service Engineering
David S.
University Professor of Psychology
Anna J.
Study Coordinator
Carles C.
Account Executive
Roel R.
Director Global Customer Service
Who uses Help Lightning?
Based on 10 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
- Not enough reviewsHelp Lightning's features
Features rating:
Help Lightning alternatives
Help Lightning
Starting from
75000
Per year
Zendesk Suite
Starting from
55
Per month
TeamSupport
Starting from
45
Per month
Zoho CRM
Starting from
14
Per month
Help Lightning pricing
Value for money rating:
Starting from
75000
Per year
Per Feature
User opinions about Help Lightning price and value
Value for money rating:
To see what individual users think of Help Lightning's price and value, check out the review snippets below.
Matthew T.
Director Service Engineering
David S.
University Professor of Psychology
Help Lightning integrations (5)
Help Lightning support options
Typical customers
Platforms supported
Support options
Training options
Help Lightning FAQs
Help Lightning has the following pricing plans:
Starting from: $75000.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Help Lightning?
Help Lightning has the following typical customers:
Large Enterprises
Q. What languages does Help Lightning support?
Help Lightning supports the following languages:
Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish
Q. Does Help Lightning support mobile devices?
Help Lightning supports the following devices:
Android, iPad, iPhone
Q. Does Help Lightning offer an API?
Yes, Help Lightning has an API available for use.
Q. What other apps does Help Lightning integrate with?
Help Lightning integrates with the following applications:
ServicePower, Genesys Cloud CX, ServiceNow, IFS Field Service Management, Salesforce Platform
Q. What level of support does Help Lightning offer?
Help Lightning offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base
