App comparison
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HelpDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ticketing software for effortless customer support
Last updated: January 2026
HelpDesk Alternatives & Competitors (2026)
Top 7 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Service-first CRM company that builds support & sales tools
0.2
Value for money
Starting price
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Value for money
Starting price
0.1
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.1
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
0.4
Value for money
Starting price
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
HubSpot Service Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
0.2
Value for money
Starting price
0.3
Functionality
Customizable Reports
5/5
Third-Party Integrations
5/5
Performance Metrics
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.3
Value for money
Starting price
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
Value for money
Starting price
0.1
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Value for money
Starting price
0.1
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.3
Value for money
Starting price
0.1
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.3
Value for money
Starting price
0.2
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build forms at the drop of a prompt
0.2
Value for money
Starting price
0.1
Functionality
Lead Generation
5/5
Employee Onboarding
5/5
Workflow Management
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
0.1
Value for money
Starting price
0.2
Functionality
Feedback Management
5/5
URL Customization
5/5
Multi-Language
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Custify
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer success solution for SaaS businesses
0.5
Value for money
No pricing info
Starting price
0.4
Functionality
Survey/Poll Management
5/5
Customizable Templates
5/5
Real-Time Data
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.1
Value for money
Starting price
0.3
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
0.1
Value for money
Starting price
0.1
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk, customer support software
0.1
Value for money
Starting price
Functionality
Third-Party Integrations
5/5
Text Editing
5/5
Task Management
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.1
Value for money
Starting price
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered platform for surveys, forms, and market research
Value for money
Starting price
0.1
Functionality
Text Fields
5/5
Text Analysis
5/5
SMS Messaging
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Marketing platform for collecting and showcasing reviews
0.4
Value for money
Starting price
Functionality
Content Management
5/5
Visual Analytics
5/5
Trend Analysis
5/5
Top Features
Single Sign On
5/5
Issue Management
5/5
Activity Tracking
5/5
