App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
HelpSpace
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Support Software for SMBs
Table of Contents
Is this product right for your business?
Find out with a
HelpSpace - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
HelpSpace overview
What is HelpSpace?
HelpSpace is a German startup founded in 2020, providing a helpdesk solution for small and medium-sized businesses. Its aim is to offer an easy-to-use, efficient and user-friendly solution that is also visually appealing.
Features of HelpSpace include:
TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.
TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.
DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.
WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.
INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.
Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.
Starting price
per month
Alternatives
with better value for money
HelpSpace’s user interface
HelpSpace reviews
Overall rating
4.8
/5
30
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.5/10
5
4
3
2
1
24
6
0
0
0
Eric B.
Founder
Vivek G.
Manager
Volkan O.
Founder
Lukasz D.
CEO
Sarah H.
Support
Giulio N.
Owner
Who uses HelpSpace?
Based on 30 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
HelpSpace's key features
Most critical features, based on insights from HelpSpace users:
All HelpSpace features
Features rating:
HelpSpace alternatives
HelpSpace
Starting from
25
Per month
Zendesk Suite
Starting from
55
Per month
Zoho Projects
Starting from
4
Per month
Adobe Workfront
Starting from
No pricing info
HelpSpace pricing
Value for money rating:
Starting from
25
Per month
User opinions about HelpSpace price and value
Value for money rating:
To see what individual users think of HelpSpace's price and value, check out the review snippets below.
Eric B.
Founder
Vivek G.
Manager
HelpSpace integrations (5)
Integrations rated by users
We looked at 30 user reviews to identify which products are mentioned as HelpSpace integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
HelpSpace support options
Typical customers
Platforms supported
Support options
Training options
HelpSpace FAQs
HelpSpace has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of HelpSpace?
HelpSpace has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does HelpSpace support?
HelpSpace supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish, Polish, Chinese (Simplified)
Q. Does HelpSpace offer an API?
Yes, HelpSpace has an API available for use.
Q. What other apps does HelpSpace integrate with?
HelpSpace integrates with the following applications:
Webhook Relay, Zapier, Slack, Shopify
Q. What level of support does HelpSpace offer?
HelpSpace offers the following support options:
Chat, Knowledge Base, Email/Help Desk, FAQs/Forum