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Inbenta
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A Conversational AI Platform that Reduces Support Requests
Table of Contents
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Inbenta - 2026 Pricing, Features, Reviews & Alternatives
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Inbenta overview
What is Inbenta?
Inbenta is a one-of-a-kind Conversational AI Platform that helps organizations of 500+ employees automate personalized interactions at scale with their customers.
Inbenta's technology provides quick and accurate answers and guides customers to the content they need, freeing agents’ time to manage more complex matters.
The result: 90% self-service rates with better user experience, increased sales, fewer support tickets, and less incoming calls.
The platform offers 4 interconnected modules:
- Chatbot: An AI-powered tool that understands and answers queries 24/7 in 35+ languages.
- Knowledge: A knowledge center to improve self-service and reduce incoming requests.
- Search: A semantic search engine that simplifies search across all your data sources.
- Messenger: A live chat & ticketing tool that assists agents in solving customers queries.
Its patented Natural Language Processing (NLP) technology enables fast implementations with no previous data training. Plus, the platform can seamlessly integrate with third-party services like Zendesk, Salesforce, and many other platforms.
Key benefits of using Inbenta
Inbenta's NLP technology can reach a wide audience through its 35+ native, fully-supported languages.
Seamless integration
Everything works beautifully with your existing CRM, FAQs and knowledge base, as well as with tens of different platforms like Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com, and Zendesk—even with voice solutions like IVRs!
Fast & easy deployment
We’ll launch your future-proof solution quicker and better than our competitors, with less workflow impact and more training and support. Plus, there is no need for data training to launch the solution!
Powerful analytics
Take advantage of real-time dashboards that capture all data regarding requests, queries, and more and centralize it into a single dashboard.
Easy-to-use CMS
The power is in your hands. Build or connect your content sources to unlock full knowledge for your customers. Easily fill in content gaps and discover search trends.
Explainable AI
See exactly how the solution makes decisions on how to answer questions. No more black boxes, you have full control of the output answers with our debug solutions that show exactly the decision process and let you tweak it to improve the outcome and self-service ratesover time.
Starting price
Alternatives
with better value for money
Inbenta’s user interface
Inbenta reviews
Overall rating
4.7
/5
13
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.23/10
5
4
3
2
1
9
4
0
0
0
Daniel H.
Support Tech Engineer
Brenda D.
application engineer
Johan v.
Product Owner - Contact Centre Technology
Morgan P.
GCS Practice Manager
David S.
Support Manager
Who uses Inbenta?
Based on 13 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
Inbenta's key features
Most critical features, based on insights from Inbenta users:
All Inbenta features
Features rating:
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Inbenta pricing
Value for money rating:
Starting from
4000
/user
User opinions about Inbenta price and value
Value for money rating:
To see what individual users think of Inbenta's price and value, check out the review snippets below.
Daniel H.
Support Tech Engineer
Brenda D.
application engineer
Inbenta integrations (7)
Inbenta support options
Typical customers
Platforms supported
Support options
Training options
Inbenta FAQs
Inbenta has the following pricing plans:
Starting from: $4000.00
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Inbenta?
Inbenta has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit
Q. What languages does Inbenta support?
Inbenta supports the following languages:
Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does Inbenta offer an API?
Yes, Inbenta has an API available for use.
Q. What other apps does Inbenta integrate with?
Inbenta integrates with the following applications:
Salesforce Service Cloud, WhatsApp, CXone Mpower, Meta for Business, Zendesk Suite
Q. What level of support does Inbenta offer?
Inbenta offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base
