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CXone Mpower
Cloud Contact Center Software
Last updated: January 2025
CXone Mpower Alternatives & Competitors
Top 1 free alternatives
Total
97
150
122
features in common
97
features in common
Genesys Cloud CX user ratings
Top features
Third-Party Integrations
Live Chat
Proactive Chat
CXone Mpower user ratings
Top features
For Call Centers
CRM
Real-Time Reporting
Pricing
Starting from
$75/month
Value for money
What users say about Genesys Cloud CX's value for money
Total
85
122
122
features in common
85
features in common
Five9 user ratings
Top features
Call Transfer
Negative Feedback Management
Call Tracking
CXone Mpower user ratings
Top features
For Call Centers
CRM
Real-Time Reporting
Pricing
Starting from
$175/month
Value for money
What users say about Five9's value for money
Total
82
188
122
features in common
82
features in common
LiveAgent user ratings
Top features
Real-Time Monitoring
Routing
Email Templates
CXone Mpower user ratings
Top features
For Call Centers
CRM
Real-Time Reporting
Pricing
Starting from
$19/month
Value for money
What users say about LiveAgent's value for money
Total
74
179
122
features in common
74
features in common
Zendesk Suite user ratings
Top features
Audit Trail
Customer Complaint Tracking
Voice Mail
CXone Mpower user ratings
Top features
For Call Centers
CRM
Real-Time Reporting
Pricing
Starting from
$55/month
Value for money
What users say about Zendesk Suite's value for money
Total
71
107
122
features in common
71
features in common
RingCentral Contact Center user ratings
Top features
Activity Tracking
Chat/Messaging
Reporting & Statistics
CXone Mpower user ratings
Top features
For Call Centers
CRM
Real-Time Reporting
Pricing
Starting from
$65/month
Value for money
What users say about RingCentral Contact Center's value for money