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CXone Mpower Logo

Cloud Contact Center Software

Last updated: January 2025

CXone Mpower Alternatives & Competitors

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Genesys Cloud CX logo

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
CXone Mpower logo

97

150

122

features in common

97

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(243)

Top features

  • Third-Party Integrations

    5.0

  • Live Chat

    5.0

  • Proactive Chat

    5.0

CXone Mpower logo

CXone Mpower user ratings

Functionality

4.1
(583)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.1

CXone Mpower logo
4.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
Five9 logo

Cloud contact and call center software

Features

Total

Five9 logo
CXone Mpower logo

85

122

122

features in common

85

features in common

Five9 logo

Five9 user ratings

Functionality

4.1
(471)

Top features

  • Call Transfer

    5.0

  • Negative Feedback Management

    5.0

  • Call Tracking

    5.0

CXone Mpower logo

CXone Mpower user ratings

Functionality

4.1
(583)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$175/month

Value for money

Five9 logo
4.0
CXone Mpower logo
4.0

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
LiveAgent logo

Great customer service starts with better help desk software

visit website

Features

Total

LiveAgent logo
CXone Mpower logo

82

188

122

features in common

82

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Routing

    5.0

  • Email Templates

    5.0

CXone Mpower logo

CXone Mpower user ratings

Functionality

4.1
(583)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$19/month

Value for money

LiveAgent logo
4.7

0.7

CXone Mpower logo
4.0

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
CXone Mpower logo

74

179

122

features in common

74

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

CXone Mpower logo

CXone Mpower user ratings

Functionality

4.1
(583)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

CXone Mpower logo
4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
RingCentral Contact Center logo

The Collaborative Contact Center solution from the industry

Features

Total

RingCentral Contact Center logo
CXone Mpower logo

71

107

122

features in common

71

features in common

RingCentral Contact Center logo

RingCentral Contact Center user ratings

Functionality

4.3
(222)

Top features

  • Activity Tracking

    5.0

  • Chat/Messaging

    5.0

  • Reporting & Statistics

    5.0

CXone Mpower logo

CXone Mpower user ratings

Functionality

4.1
(583)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$65/month

Value for money

RingCentral Contact Center logo
4.1

0.1

CXone Mpower logo
4.0

What users say about RingCentral Contact Center's value for money

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.