Kapture Alternatives &amp; Competitors

(3.5K)

Top features

Audit Trail
5.0
Real Time Data
5.0
Customer Complaint Tracking
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$49/month

Value for money

4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

42

130

74

features in common

42

features in common

Freshdesk user ratings

Functionality

(2.9K)

Top features

Feedback Management
5.0
Problem Management
5.0
Drag & Drop
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

62

209

74

features in common

62

features in common

Zoho CRM user ratings

Functionality

(6.1K)

Top features

Real Time Notifications
5.0
Email Alerts
5.0
Wiki
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$20/month

Value for money

4.3

0.1

4.2

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Categories in common

Features

Total

44

109

74

features in common

44

features in common

TeamSupport user ratings

Functionality

(829)

Top features

Support Ticket Tracking
5.0
Real-time Consumer-facing Chat
5.0
Incident Management
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$49/month

Value for money

4.4

0.2

4.2

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

60

230

74

features in common

60

features in common

EngageBay user ratings

Functionality

4.6

(415)

Top features

Lead Nurturing
5.0
ROI Tracking
5.0
Dynamic Content
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$14.99/month

Value for money

4.7

0.5

4.2

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

48

174

74

features in common

48

features in common

LiveAgent user ratings

Functionality

4.6

(1.3K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$9/month

Value for money

4.7

0.5

4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

59

205

74

features in common

59

features in common

Salesforce Sales Cloud user ratings

Functionality

(17.5K)

Top features

Purchase Order Management
5.0
Source Tracking
5.0
Drag & Drop
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Value for money

4.0

0.2

4.2

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

Categories in common

Features

Total

35

118

74

features in common

35

features in common

Dynamics 365 user ratings

Functionality

(4.9K)

Top features

Training Management
5.0
Multi-Department/Project
5.0
ROI Tracking
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$50/month

Value for money

4.1

0.1

4.2

What users say about Dynamics 365's value for money

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.

Emmanuel C.

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

sg

shelly g.

Categories in common

Features

Total

51

207

74

features in common

51

features in common

Salesforce Service Cloud user ratings

Functionality

(686)

Top features

Contact Database
5.0
Call Scripting
5.0
File Sharing
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Value for money

4.1

0.1

4.2

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

52

161

74

features in common

52

features in common

Zoho Desk user ratings

Functionality

4.5

(2K)

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.3

4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

40

87

74

features in common

40

features in common

Salesforce Essentials user ratings

Functionality

4.1

(180)

Top features

Calendar Management
5.0
Mobile Access
5.0
Sales Activity Management
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$35/month

Value for money

3.9

0.3

4.2

What users say about Salesforce Essentials' value for money

It was a fantastic experience and an essential for a company looking to better engage and retain customers on digital platforms.

JP

Jillian P.

The code quality was awesome and the staff was super helpful. I think I'm getting the value for my money using this product.

TP

Tanay P.

Categories in common

Features

Total

39

69

74

features in common

39

features in common

Apptivo user ratings

Functionality

(686)

Top features

Customizable Fields
5.0
Support Ticket Management
5.0
For Small Businesses
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$10/month

Value for money

4.7

0.5

4.2

What users say about Apptivo's value for money

We have not yet fully deployed the program, but to date our experience with the flexibility and ease of customization of the program seems to be outstanding.

TM

Tara M.

We did not have to make our business fit their software, they fit Apptivo to our business. The Apptivo team is still available to help, so service is excellent.

MP

Mark P.

Categories in common

Features

Total

52

174

74

features in common

52

features in common

Really Simple Systems CRM user ratings

Functionality

(429)

Top features

Customizable Reports
5.0
Real Time Notifications
5.0
Data Visualization
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$18/month

Value for money

4.5

0.3

4.2

What users say about Really Simple Systems CRM's value for money

The service from RSS has been outstanding and they help to provide solutions and alternatives quickly and as best as they can.

CD

Charlie D.

I have really enjoyed using RSS for my day to day administration and for quoting purposes. It is an effective platform with lots of good features and work arounds.

Marie W.

Categories in common

Features

Total

46

142

74

features in common

46

features in common

SugarCRM user ratings

Functionality

3.8

(396)

Top features

Territory Management
5.0
For Startups
5.0
Interaction Tracking
4.6

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$49/month

Value for money

3.8

0.4

4.2

What users say about SugarCRM's value for money

Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.

CM

Chris M.

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

JT

Joe T.

Categories in common

Features

Total

46

89

74

features in common

46

features in common

Maximizer CRM user ratings

Functionality

3.9

(346)

Top features

Shared Contacts
5.0
Alerts/Notifications
5.0
Third Party Integrations
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$55/month

Value for money

3.8

0.4

4.2

What users say about Maximizer CRM's value for money

The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds.

JO

Javier O.

The inability to do multiple search functions (and, if, or, = etc). Have had a lot of error problems with our CRM since last upgrade.

AR

Verified reviewer

Categories in common

Features

Total

51

181

74

features in common

51

features in common

Intercom user ratings

Functionality

(937)

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$74/month

Value for money

4.0

0.2

4.2

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

43

90

74

features in common

43

features in common

HubSpot Service Hub user ratings

Functionality

4.0

(135)

Top features

Customer Database
5.0
Workflow Management
5.0
Third Party Integrations
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$50/month

Value for money

4.2

What users say about HubSpot Service Hub's value for money

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Features

Total

57

231

74

features in common

57

features in common

Agile CRM user ratings

Functionality

4.1

(472)

Top features

Support Ticket Management
5.0
Time & Expense Tracking
5.0
Remote Access/Control
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$8.99

Value for money

4.1

0.1

4.2

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Categories in common

Features

Total

35

75

74

features in common

35

features in common

Help Scout user ratings

Functionality

(194)

Top features

Real-time Consumer-facing Chat
5.0
Queue Management
5.0
Performance Metrics
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$20/month

Value for money

4.5

0.3

4.2

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Verified reviewer

Categories in common

Features

Total

46

92

74

features in common

46

features in common

Claritysoft CRM user ratings

Functionality

(127)

Top features

CRM
5.0
Pipeline Management
5.0
Client Management
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$39/month

Value for money

4.7

0.5

4.2

What users say about Claritysoft CRM's value for money

The customer service is OUTSTANDING and they are eager to assist with improvements and enhancements of the CRM. I am happy with this product and recommend it.

KH

Kelly H.

You will have nothing but positive feedback from this software, it is so useful, the email system, when you link it to your Outlook Calendar is amazing as well.

CD

Camille D.

Categories in common

Features

Total

58

200

74

features in common

58

features in common

Front user ratings

Functionality

(247)

Top features

Collaboration Tools
5.0
Contact Database
5.0
Chat/Messaging
5.0

Kapture user ratings

Functionality

Top features

Customer Database
5.0
Task Management
5.0
Mobile Access
5.0

Pricing

Starting from

$19/month

Value for money

4.2

What users say about Front's value for money