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USU Knowledge Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge Management Platform for Customer Service
Table of Contents
USU Knowledge Management - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: January 2026
USU Knowledge Management overview
What is USU Knowledge Management?
USU Knowledge Management is an enterprise knowledge management platform designed to help company’s centralize their internal knowledge in a single and accessible database. Knowledge Center’s knowledge base integrates a range of features, including folders, Wikis, sticky notes, employee contacts, and FAQs, serving to provide agents with the tools to find all the answers for customers when and where they need them. Knowledge Center also supports AI-powered search, inter-agent chat, e-learning capabilities, social media integration, active documents and questionnaires, feedback management, and more.
Intelligent search capabilities enable agents to find answers to questions quickly and easily, while the decision tree creation tool allows users to build custom decision trees to guide agents through customer inquiries step-by-step. An article editor helps users create and edit the content in knowledge articles. E-learning functionality is designed to help reduce the onboarding time or training for new agents. Knowledge Center integrates with Unymira USU’s knowledge chatbot and web self-service portal ‘Knowledge First’, as well as with other familiar products such as Salesforce, Zendesk, and more. Multi-language support ensures Knowledge Center is suitable for global use.
Key benefits of using USU Knowledge Management
• Intelligent search functionality enables agents to locate information for customers quickly and easily.
• Use the decision tree creation tool to build custom decision trees to guide agents conveniently through customer inquiries.
• Agents can create new knowledge articles, as well as edit existing content with the intelligent article editor.
• Supports multiple languages, ensuring it is suitable for international use.
Starting price
per month
Alternatives
with better value for money
USU Knowledge Management’s user interface
USU Knowledge Management reviews
Overall rating
4.8
/5
18
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.47/10
5
4
3
2
1
14
4
0
0
0
Who uses USU Knowledge Management?
Based on 18 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
- Not enough reviewsUSU Knowledge Management's key features
Most critical features, based on insights from USU Knowledge Management users:
All USU Knowledge Management features
Features rating:
USU Knowledge Management alternatives
USU Knowledge Management
Starting from
10
/user
Per month
LiveAgent
Starting from
No pricing info
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Starting from
No pricing info
Bitrix24
Starting from
No pricing info
USU Knowledge Management pricing
Value for money rating:
Starting from
10
/user
Per month
User opinions about USU Knowledge Management price and value
Value for money rating:
USU Knowledge Management integrations (6)
USU Knowledge Management support options
Typical customers
Platforms supported
Support options
Training options
USU Knowledge Management FAQs
USU Knowledge Management has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
These products have better value for money
Q. What languages does USU Knowledge Management support?
USU Knowledge Management supports the following languages:
English, German
Q. Does USU Knowledge Management support mobile devices?
USU Knowledge Management supports the following devices:
Android, iPad, iPhone
Q. Does USU Knowledge Management offer an API?
Yes, USU Knowledge Management has an API available for use.
Q. What level of support does USU Knowledge Management offer?
USU Knowledge Management offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base