Knowledge Center Pricing, Features, Reviews & Comparison of Alternatives

Knowledge Center

Knowledge Management Platform for Customer Service

4.71/5 (14 reviews)

Knowledge Center overview

Knowledge Center by Unymira USU is an enterprise knowledge management platform designed to help company’s centralize their internal knowledge in a single and accessible database. Knowledge Center’s knowledge base integrates a range of features, including folders, Wikis, sticky notes, employee contacts, and FAQs, serving to provide agents with the tools to find all the answers for customers when and where they need them. Knowledge Center also supports AI-powered search, inter-agent chat, e-learning capabilities, social media integration, active documents and questionnaires, feedback management, and more.

Intelligent search capabilities enable agents to find answers to questions quickly and easily, while the decision tree creation tool allows users to build custom decision trees to guide agents through customer inquiries step-by-step. An article editor helps users create and edit the content in knowledge articles. E-learning functionality is designed to help reduce the onboarding time or training for new agents. Knowledge Center integrates with Unymira USU’s knowledge chatbot and web self-service portal ‘Knowledge First’, as well as with other familiar products such as Salesforce, Zendesk, and more. Multi-language support ensures Knowledge Center is suitable for global use.

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Europe, Germany, United Kingdom

Supported languages

English, German
Knowledge Center screenshot: Use intelligent search tools to find information quickly and easilyThe active knowledge management software Knowledge Center from USUKnowledge Center screenshot: Build custom decision trees to guide agents through inquiries step-by-stepKnowledge Center screenshot: E-Learning functionality is designed to reduce the onboarding and training time for new and existing agents

Knowledge Center reviews

Excellent
10

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.8
  4.5
Jens Kramer

Made Life Easier and Stats Better

Used daily for less than 6 months
Reviewed 2019-03-18
Review Source: Capterra

Main reason we chose Unymira was the multilanguage support and the fact that it’s a whole knowledge platform, not just a knowledge base. We use Salesforce as a CRM and are starting to do customer service on social networks too, but it’s been a mess. Right now we’re just using the standard knowledge base but because they have so many integrations and additional modules, we can easily expand next year so we can centralize both our knowledge as well as all the communication channels. That alone will make a dramatic difference in our KPIs and I think make employees happier too because their job is easier. Having such a big knowledge platform like KC has already been helpful for all of our contact center employees. Of course rolling out anything new meets with groans but nearly everyone was convinced immediately.

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Sabrina Frangenberg

We have had good experience with the software by USU. Our employee use that daily and appreciate it.

Used daily for 1-2 years
Reviewed 2018-05-22
Review Source: Capterra

I like the automatically resubmission process very well, because it helps to check all the information. This process means, that you can provided the document with an date and the software reminds you to actualize that in an regularly interval. It needs to make sure, that all of our published information are up to date and therefore in a good quality. Also the very good word search supports people easily find the information they need.

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Katja Samland

We are using Knowledge Center as our central information plattform for our customers.

Used daily for 2+ years
Reviewed 2018-06-11
Review Source: Capterra

perfect information base for our customers and also our employees in the service center

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Gerhard Weber

Easy to use. Nearly everything is configurable with less "Clicks"

Used daily for 2+ years
Reviewed 2018-06-08
Review Source: Capterra

- the possibility to arrange knowledge as an interactive Dialog - the easy arrangement of Infoobjects to build a view for usergroups - the straight right-management on documents + user (groups) + kategories

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Jan Depping

Training was fast and deployment easy

Used other for 6-12 months
Reviewed 2019-03-30
Review Source: Capterra

As a manager, I don’t work with Knowledge Center much directly but for all my people it’s been easy so far. There’s always a few older ones who are slow to catch on but 90% were working no problem immediately. After we chose Unymira they worked with us to get on site deployment and configuration planned. Since they’re German, they had some people on site with us and a couple remote. The software is pretty customizable which meant it took time to get all the requirements figured out and configure it how we needed. A few kinks to iron out like with any new system but great so far. Our key people got trained quickly and there were no hiccups deploying it.

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Knowledge Center pricing

Pricing options
Subscription
View Pricing Plans

Contact Unymira USU for pricing information.

Knowledge Center features

Chat
Knowledge Base
Social Media Integration
Third Party Integration
Workflow Management

API (169 other apps)
Activity Dashboard (82 other apps)
Automatic Notifications (83 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Customizable Branding (76 other apps)
Email Integration (75 other apps)
Instant Messaging (84 other apps)
Monitoring (84 other apps)
Multi-Channel Communication (73 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (61 other apps)
Reporting & Statistics (95 other apps)
Surveys & Feedback (71 other apps)
Ticket Management (66 other apps)

Additional information for Knowledge Center

Key features of Knowledge Center

  • Advanced search
  • Article editor
  • Artificial intelligence
  • Cataloging/categorization
  • Central knowledge database
  • Collaboration
  • Content management
  • Data management
  • Decision tree creation tool
  • Discussion boards
  • FAQs
  • Feedback management
  • File/folder management
  • Intelligent search
  • Inter-agent chat
  • Knowledge base management
  • Media support
  • Multi-language support
  • Personal notifications
  • Salesforce & Zendesk integrations
  • Self-service & chatbot integration
  • Sharepoint integration
  • Sticky notes
  • WIKIs
  • Workflow & approval for articles
  • eLearning functionality
View All Features

Benefits

• Knowledge Center gives agents quick and central access to all the knowledge they need to help customers - from knowledge articles to files, folders, Wikis and sticky notes.

• Intelligent search functionality enables agents to locate information for customers quickly and easily.

• Use the decision tree creation tool to build custom decision trees to guide agents conveniently through customer inquiries.

• Agents can create new knowledge articles, as well as edit existing content with the intelligent article editor.

• Knowledge Center supports multiple languages, ensuring it is suitable for international use.