App comparison
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LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
Last updated: February 2026
LiveAgent Alternatives & Competitors (2026)
Top 9 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.5
Value for money
Starting price
0.2
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.3
Value for money
Starting price
0.3
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.2
Value for money
Starting price
0.1
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
0.7
Value for money
Starting price
0.2
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-First Platform to Support Customers and Boost Sales
0.2
Value for money
Starting price
0.1
Functionality
Real-Time Chat
5/5
Visual Analytics
5/5
Contact Management
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
HubSpot CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM and lead management solution
0.4
Value for money
Starting price
0.2
Functionality
For Mac Devices
5/5
Relationship Tracking
5/5
For Financial Institutions
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.6
Value for money
Starting price
0.2
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
0.3
Value for money
Starting price
0.3
Functionality
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
0.5
Value for money
Starting price
0.2
Functionality
File Sharing
5/5
Maintenance Scheduling
5/5
Commenting/Notes
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
HubSpot Service Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
0.5
Value for money
Starting price
0.5
Functionality
Customizable Reports
5/5
Third-Party Integrations
5/5
Performance Metrics
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
0.4
Value for money
Starting price
0.2
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.3
Value for money
Starting price
0.3
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
SysAid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Service Reporting
5/5
Multi-Channel Communication
5/5
Supplier Management
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Zoho CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
0.4
Value for money
Starting price
0.3
Functionality
Business Process Automation
5/5
User Management
5/5
Meeting Management
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Vision Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, Live Chat Software, and ITSM / ITIL Service Desk
0.3
Value for money
Starting price
Functionality
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
monday.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management software
0.4
Value for money
Starting price
0.1
Functionality
Inventory Tracking
5/5
User Management
5/5
Purchasing & Receiving
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
0.5
Value for money
Starting price
0.1
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ERP and CRM applications from Microsoft
0.6
Value for money
Starting price
0.3
Functionality
Trend Analysis
5/5
Financial Analysis
5/5
For Real Estate
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational Customer Service Software
0.5
Value for money
Starting price
0.7
Functionality
Queue Management
5/5
Multi-Channel Communication
5/5
IVR
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Chat-based workspace in Office 365
0.3
Value for money
Starting price
0.2
Functionality
Video Support
5/5
Template Management
5/5
Tagging
5/5
Top Features
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
